Porting: from FNB CONNECT to xxxx

[AlexFl]

Hi,

We bought a small company with it's contact number. Previous owner had said contact number with FNB Connect and was happy to leave the status quo as it was. We do not have any FNB accounts (business or personal). He's now emigrating and we'd like to port that number (it's the only contact number for the business, so we need to keep that number) to another provider, possibly to Vodacom pre-paid. Anyone have specific experience with porting an FNB Connect number? If so, I'd appreciate your direction.

Thanks in advance.

 

[Jefferson D'Arcy]

Yep, been through this recently. There are some bizarre rituals that need to be undertaken. Seems if the FNB thing is a contract of any sort, it first has to be converted to prepaid (you will lose any credit in situ), ahead of being able to port.

Hi x ,

I trust you are well.

Please contact FNB Connects sim card: 087 575 0147 (option 1 X3, press 9).

Kind Regards,

Kamogelo Moloi
Device Guru Desk
Contact: 0112367805 (option 2)

 

[AlexFl]

Yep, been through this recently. There are some bizarre rituals that need to be undertaken. Seems if the FNB thing is a contract of any sort, it first has to be converted to prepaid (you will lose any credit in situ), ahead of being able to port.

Hi x ,

I trust you are well.

Please contact FNB Connects sim card: 087 575 0147 (option 1 X3, press 9).

Kind Regards,

Kamogelo Moloi
Device Guru Desk
Contact: 0112367805 (option 2)

Thanks. Called that number now. Was told it's an unusual request and I need to email their back office. Which I've done. Holding thumbs...

 

[Ockie]

If porting to Vodacom prepaid, go into a store, request to port the number. They are going to send a OTP to that number via SMS. When they RICA the prepaid sim remind them to flag it as a prepaid port. That is how I did the last FNB port to Vodacom I did. Granted it was into a Vodacom Business account...but OTP part should be the same.