Customs probably has it or it was stolen.
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Postal Service - tracking nr
- Thread starter Sarine
- Start date
Customs probably has it or it was stolen.
You can probably have the sender declare it LOST and claim compensation.
Expect SAPO to send you a slip in the next few months to confirm
that you didn't receive the item. You'll need to send the slip back.
Phone Martie 011 - 961 6030 and give her the tracking and dispatch number - expect them to shift blame like they did in my case.
Give them the dispatch number too. I've had registered mail and EMS items
lost or stolen by SAPO. It happens rarely but it does happen in sporadic
burts, so that 10 items get through OK, then 2-3 don't, then 20 more get through OK.
The claim for the $130 SMS fee and $300 for the contents was made about two weeks ago - I need to contact the folks in Korea to get an update on the status.
Depends on the shop. It happened once with Hobby Search (www.1999.co.jp)
that my order was stolen, it was sent by EMS and they reshipped it within 2 weeks, I don't think they waited for compensation from their Post Office.
However another seller refused to (Ebay) and I had to wait forever,
and finally gave up. I let the matter go, it wasn't such an expensive item
and I had to travel overseas anyway.
Generator Man
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Sitting with the same problem here!
Had a package of spare parts (R5k's worth mind you) sent from russia over a month and a half back. nothing yet on this side, it shows on their website as having left Moscow on the 17/08. SA postal have no records of that parcel arriving.
I specified the stuff be sent by courier and the vendor's website states that "for all exports we only use DHL/UPS", so based on that they have breached their own T&C and didn't even bother to inform me before hand. I have instructed my CC to reverse the transaction until and if the goods arrive. I don't care if it was lost somewhere or they never sent it, i never asked for that parcel to be sent by mail.
Generator Man
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Yeah, reverse the charge. They should have couriered it. What were you ordering from RUssia anyway? SS-20 parts?
@ Sarine
Phone 0860111502 and ask to trace a parcel.That's all.Give them your overseas trackingno and they'll give you the local one.Simple.
@ Justgadgets
First,do you send it via EMS(at the post office) or normal international parcel.
EMS parcel - trackingno stays the same and can be tracked with destination country's tracking service.
Not EMS - do the same as Sarine but ask for the intl trackingno.
NO NEED TO CALL CUSTOMS OR "YOUR LOCAL DEPOT'.
Phone 0860111502 and ask to trace a parcel.That's all.Give them your overseas trackingno and they'll give you the local one.Simple.
@ Justgadgets
First,do you send it via EMS(at the post office) or normal international parcel.
EMS parcel - trackingno stays the same and can be tracked with destination country's tracking service.
Not EMS - do the same as Sarine but ask for the intl trackingno.
NO NEED TO CALL CUSTOMS OR "YOUR LOCAL DEPOT'.
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Sarine posted her package from SA using SAPO and only has the local tracking number.
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depends where you sent the parcel to.
If you sent it to the usa then just go to www.usps.com
you can input the sa number they dont change it.
Same number,just ask for the intl tracking detail.I just swopped the names it seems.
Why don't you first read what I wrote before insulting my decent advice based on years of package tracking both here and internationally?
IF you're the receiver of an international parcel, YOU NEED TO call your local depot and ask for customs.
That's how it works. Customs is the first point of contact and they have the items on screen on their system.
You can even quote your postal address and they will tell you if a parcel has come into the country for you.
Some of these are not even trackable by other means (ie ordinary airmail).
IF you're the sender then
1. You can either input the number on the http://www.cdjapan.co.jp/help/emstrack.html
track and trace page of the relevant Country you're sending to, OR
2. You can ask your addresee to call their post office with the SA tracking number.
You don't need to send via EMS to be able to use the same number to track a parcel overseas.
Most of the services listed on http://www.cdjapan.co.jp/help/emstrack.html track registered mail parcels too.
Calling the 086 number will not help you much of the time. When the parcel arrives in SA, customs
are usually the people who delay it. If anything 086 will tell you to call customs. Gee- whiz, I've been doing
this since 1999.
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Seems you're confused. Next time don't insult people who know
what they're talking about. You can add your advice but don't criticise
my 100% correct advice.
There is a direct USPS Track and Trace link in the CDJapan URL I provided.
I'll quote it here: http://www.usps.com/shipping/trackandconfirm.htm
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Asking South African Post Office for the tracking number an overseas
postal service assigns is nonsense, as there is no way that
SAPO can know what USPS or Deutsche Post assigned the parcel
in their territory. The links on
http://www.cdjapan.co.jp/help/emstrack.html
can be used to input the SA tracking number. If that does not work,
then the person to whom the parcel is sent has to contact his
local post office and find out what local number they assigned his
parcel.
Pieterjie,we already have this argument.
If someone asks "What's the colour of blood?",you explain the complete process how it becomes red...and its not always 100% correct.
Like HERE
You do not need to phone customs,you can only phone the 086 no.Their fcking systems have modules connected to each other.SAPO is also connected to a worldwide network.They cannot track the parcel (intl) for you but CAN GIVE YOU THE TRACKINGNO of the parcel that goes out SA.The parcel gets its international tracking no here before it leaves.
When a parcel left say USPS for SA,the moment it left USA that parcel gets logged with its usa no on our system,they just waiting for it.
Parcels sent from SA,if it gets a overseas registered or speedpost number then yes you can track it with about 40 countries systems.
Complete tracking links here
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
then just select.
If someone asks "What's the colour of blood?",you explain the complete process how it becomes red...and its not always 100% correct.
Like HERE
You do not need to phone customs,you can only phone the 086 no.Their fcking systems have modules connected to each other.SAPO is also connected to a worldwide network.They cannot track the parcel (intl) for you but CAN GIVE YOU THE TRACKINGNO of the parcel that goes out SA.The parcel gets its international tracking no here before it leaves.
When a parcel left say USPS for SA,the moment it left USA that parcel gets logged with its usa no on our system,they just waiting for it.
Parcels sent from SA,if it gets a overseas registered or speedpost number then yes you can track it with about 40 countries systems.
Complete tracking links here
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
then just select.
Generator Man
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Ok, what happens if a parcel is sent from overseas to SA, it shows that it has left the country of origin about a month and half back, yet SAPO say that they have no record of the (foreign) tracking number ever arriving in SA.
How the heck is one supposed to know where the parcel is then?