Postal Service - tracking nr

[Generator Man]

Yeah, reverse the charge. They should have couriered it. What were you ordering from RUssia anyway? SS-20 parts?

Parts for a Lada

 

[Generator Man]

Ok now, the parcel tracking number is something like this:
CA00xxxxxxxRU

Here: http://ladaparts.ru/store/track.php

it shows as:

Handling 13.08.2008 11:16 13.08.2008 11:16 104003 МОСКВА PCI-3 MOSCOW PCI-3 Прибыло в место международного обмена Arrived at the international exchange 0,000 0.000 0 0
Передано таможне Transmitted by Customs 14.08.2008 11:20 14.08.2008 11:20 104003 МОСКВА PCI-3 MOSCOW PCI-3 8,400 8.400 0 0
Экспорт Export 17.08.2008 14:21 17.08.2008 14:21 104003 МОСКВА PCI-3 MOSCOW PCI-3 8,380 8.380 0 0 Южно-Африканская Республика South Africa.

SAPO's reply to my enquiry on the RU tracking number:
"Good day XXXXXXX,
Thank you for your e-mail.

Kindly note there is no record of this item being received in S/A."

Can any of the experts here solve my riddle? Specific tracking number does not compute on any of the web adress links on this thread. So what now?

 

[JustGadgets]

I recieved my parcel today..finally...

Just wondering, does EMS deliver parcels door to door ?

 

[JustAsk]

Ok now, the parcel tracking number is something like this:
CA00xxxxxxxRU

Here: http://ladaparts.ru/store/track.php

it shows as:

Handling 13.08.2008 11:16 13.08.2008 11:16 104003 МОСКВА PCI-3 MOSCOW PCI-3 Прибыло в место международного обмена Arrived at the international exchange 0,000 0.000 0 0
Передано таможне Transmitted by Customs 14.08.2008 11:20 14.08.2008 11:20 104003 МОСКВА PCI-3 MOSCOW PCI-3 8,400 8.400 0 0
Экспорт Export 17.08.2008 14:21 17.08.2008 14:21 104003 МОСКВА PCI-3 MOSCOW PCI-3 8,380 8.380 0 0 Южно-Африканская Республика South Africa.

SAPO's reply to my enquiry on the RU tracking number:
"Good day XXXXXXX,
Thank you for your e-mail.

Kindly note there is no record of this item being received in S/A."

Can any of the experts here solve my riddle? Specific tracking number does not compute on any of the web adress links on this thread. So what now?

Check your trackingno here (if they use ems)
http://www.ems-garantpost.cnt.ru/cgi-bin/ems.pl

Or else phone that 086 no and ask them if the trackingno is valid,NOT if the parcel is in SA.

Last try contact www.russianpost.ru for a detailed tracking report.
From some countries the export of motor parts are not allowed.

Complete EMS tracking (for future reference)
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

 

[PeterCH]

Pieterjie,we already have this argument..

Cut the personal insults. You're one incredibly arrogant poster.
I've been fighting with SAPO since 1999 and that is the way
I've always been told to handle these problems. That may
not be the only way but it's the best way.

SAPO systems are not linked even if they say they are.

There is no way SAPO 086 number can tell you what the reason
for parcel delay is - if its held by customs - which is the problem
most of the time.

 

[PeterCH]

Can any of the experts here solve my riddle? Specific tracking number does not compute on any of the web adress links on this thread. So what now?

Now you get the Russian company involved to call their post office
and file a claim. They (Russian Post) will contact SAPO and follow it up.

However I'm sure you don't want to go through all of that.
As said, a decent company will usually refund or resend, and handle the
compensation themselves. These guys may or may not do it.

If they don't I suggest you inform them you are issuing a chargback for
non-arrived items (which they should have sent via courier) and see
what they say. If they ignore it or give you a reply which is not
to your satisfaction contact your bank with all the details and ask
to have the charge reversed. I don't know about SA, but in the 1st world
internet credit card transactions are always more risky for the
vendor. Credit card charges are usually reversed successfully (ie
to the credit card holders favour).

Don't bother contacting SAPO about compensation. The Addressee is not
the person who handles compensation for lost postal items, the claim
must always be filed by the sender.

 

[PeterCH]

Ok, what happens if a parcel is sent from overseas to SA, it shows that it has left the country of origin about a month and half back, yet SAPO say that they have no record of the (foreign) tracking number ever arriving in SA.

How the heck is one supposed to know where the parcel is then?

That's no longer your problem. Its the sender's problem. They have to file a claim of non-delivery with THEIR post office. Their post office investigates the case and contacts SAPO. SAPO, as part of THEIR investigation will send you a slip asking you to confirm non-receipt of the item. This may take a long time, ie 60 days, maybe even 90. Once SAPO has your reply then they deal
with the Russian Post. I have no idea how they track these items but they
probably have their internal ways of doing these things or maybe for low value
articles they just write them off and issue compensation to the Russian Post Office. There are postal conventions which handle these issues between
postal agencies of different countries.

What you have to do is demand your money or your product from
the seller. If they refuse, go to your bank and have the charge reversed.

 

[PeterCH]

Parts for a Lada

Hehe, I can see why you have to deal with these guys then.
Anyway since it's been so long you should give them an ultimatum,
if they don't reply or bother helping you, reverse the charge before its
too late to do so.

 

[Frankie]

Kindly note there is no record of this item being received in S/A."

Can any of the experts here solve my riddle? Specific tracking number does not compute on any of the web adress links on this thread. So what now?

Exactly the response I got for my package from Korea - do you believe them? - I certainly don't.

Check your trackingno here (if they use ems)
http://www.ems-garantpost.cnt.ru/cgi-bin/ems.pl

Or else phone that 086 no and ask them if the trackingno is valid,NOT if the parcel is in SA.

Last try contact www.russianpost.ru for a detailed tracking report.
From some countries the export of motor parts are not allowed.

Complete EMS tracking (for future reference)
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

None of the above helps in this case.

 

[PeterCH]

Exactly the response I got for my package from Korea - do you believe them? - I certainly don't.

I think that you need to get your sender to refund you or resend the
item, they can claim compensation from their post office who can
go fight SAPO. Most reputable shops do this, even if they don't say
so on their website.

 

[Frankie]

I think that you need to get your sender to refund you or resend the
item, they can claim compensation from their post office who can
go fight SAPO. Most reputable shops do this, even if they don't say
so on their website.

Busy with that now.

It wasn't a company, but family so they're not too keen to risk sending the goods again - they'll just wait for the refund.

I have enough experience in international package services to and from a number of countries to advise all those seeking advice on this to use what Peter has presented in this thread.

 

[Vernon]

I have enough experience in international package services to and from a number of countries to advise all those seeking advice on this to use what Peter has presented in this thread.

I second that.
I've had some experience as well with incoming intl packages over the last few years, and the advice that PeterCH has given in that regard, is spot on.

 

[PeterCH]

Thanks guys. It's not that JustAsk is incorrect, its that SAPO usually tells you to
call CUSTOMS (whenever there is any problem) and customs keep a very clear record
of even untraceable parcels (they want their $$$) which you can access just by giving
your name and postal address, they have a list of all the stuff you received for the last x
months, even stuff your post office hasn't notified you about yet.

 

[Generator Man]

Hehe, I can see why you have to deal with these guys then.
Anyway since it's been so long you should give them an ultimatum,
if they don't reply or bother helping you, reverse the charge before its
too late to do so.

Done that already, no response from the vendor, so I contacted VISA with all the proof in writing and they are busy reversing the charges.

I've sent about 5 e-mails to the vendor in Russia - no reply to date. Their last reply was well over 2 weeks back telling me to be patient.

My biggest problems is now I have been waiting for these damn parts for so long that im very p1ssed off. The local distributor for Lada spares is a d00s that not only used my old man's car for 400-odd kms last time it was in for a service, but when confronted he got aggressive and said "this is the way I test cars after a service, if you don't like it take it elsewhere" - that is because he knows he's the only one. I took it to a gearbox repair place as the gearbox had a fault, the workshop contacted this d00s directly as I didn't want to deal with him. He wanted R12k for parts that cost R5k including shipping and ex VAT. Hence my ordering them directly from Russia. I guess I have no choice but to get someone in Italy to purchase the part for me from a dealership, and UPS/DHL them to me, but this is more delays, frustration and nonsense.

Thanks for all the help/advice though

 

[Generator Man]

Check your trackingno here (if they use ems)
http://www.ems-garantpost.cnt.ru/cgi-bin/ems.pl

Or else phone that 086 no and ask them if the trackingno is valid,NOT if the parcel is in SA.

Last try contact www.russianpost.ru for a detailed tracking report.
From some countries the export of motor parts are not allowed.

Complete EMS tracking (for future reference)
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

I think your reading skills are impaired, but thanks nonetheless

 

[JustAsk]

@Peter
Look,the question was where to get the new tracking detail,local or intl.- you phone 086
If the problem was that your parcel got stuck at customs,then yes,you phone customs.

@others
Receiving a couple of intl parcels a year hardly makes you an expert.If you wanna side with Peter based on you "expert knowledge",please,make my day.I just hope you didn't think it would virtually hurt my feelings.
I do this for a living for 13 years and distribute throughout AFRICA.

@Generator man
YOUR reading skills are just plain fcked up otherwise you would see where i was going to with that little free advice.

Advice is free,you use it or don't...i really don't care.I'm not the one with the problem.

 

[Generator Man]

With all due respect, if you read my post where I said that the EMS links don't work with my tracking number, you wouldn't have suggested that i try the same now would you?

Anyways, it seems that you need to prove that you are right at all costs. As I said before, thanks for the advice, did it help? No. But thanks nonetheless.

 

[SPESMAGTE]

Hi. Can anyone help out there ? How can I track a parcel from Australia Post with a 14 digit reference number and not a 13 digit tracking number ? " VCV ... ... ... AU". SAPO say they can`t track on this type of numbers and Airport Customs affirmative employee is not tuned on the same frequency as me !!

 

[PeterCH]

@Peter
Look,the question was where to get the new tracking detail,local or intl.- you phone 086
If the problem was that your parcel got stuck at customs,then yes,you phone customs.
.

You can only get local tracking number from SAPO or customs for incoming parcels. SAPO and/or Customs won't know what different number the foreign service will give the parcel, if any.

Customs happen to be the first point of call for incoming parcels. If they don't have it and your local post office doesn't have it (maybe it's hiding among the parcels) then its lost (or stolen).

 

[ernest2385]

Terrible city in Postage, South Africa

I do online sells, and have many online shops including South Africa.

I found SA has a very high loss rate in postage, more than 10%, even for every posting I used the tracking no.

This tracking no can be found in my country website, it specified when and where to South Africa, but in South Africa, the buyer told me that the SAPO never received this no. It means no way to find out anything.

One buyer told me she has asked the no from SAPO, that the tracking no never reached in SA, but she found the parcel in her PO Box. It is so funny.

Another reason I found the SA Custom seldom inform the buyer even the parcel was retained by them, it need to make enquiry continousely, you met a kind responsible officer who may tell you.

Of course, many parcels have lost and not found no far.

SA is an international city, their postage service need to make more improvement.