Prepaid databundle buggerup

vodacom3g said:
Last year he got a free E220....;)

(Must add it was a lucky draw!)
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That is correct! And I received it from the man himself...hehe

Just love my E220 modem, best freebie I ever got...but there were almost 400 names in the draw, if I remember correctly. ;)
 
kingrob said:
That is correct! And I received it from the man himself...hehe

Just love my E220 modem, best freebie I ever got...but there were almost 400 names in the draw, if I remember correctly. ;)
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400 names called "Kingrob"... :rolleyes:
 
Iam3G said:
400 names called "Kingrob"... :rolleyes:
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You should have been there, Iam3G! The auditorium was absolutely packed! Ok, a lot of journalists from newspapers, web sites, etc. but also a lot of MyADSL users - and I won! Woo-hoo! :)
 
Rhyan said:
This seems pretty close to the problem I just encountered.

I'm using a 1Gb data bundle at the moment, only used about 200Mb of it so far (according to my data usage tracker). I used my internet for a bit this morning, then suddenly it stopped working, and hasn't been working since.

I dialled *111# now to check my data bundle balance, and it says "you have 0Mb available to use - your databundle will expire on 20071110" (which was the expiry date for my previous data bundle - the 11th of October)

Anyone have an idea of what's going on? I'm stumped.

***EDIT***

I just bought more airtime (I only had 97c) and now my internet is working again. But that means its eating my airtime, and not using my databundle, as experienced by the other guys in this thread.

However, I had around 800MB left on my data bundle, and it just disappeared. Reservations can't explain that one off...
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Did you ask 155 to look at your bundle and see what happened?

PM me the number and a detailed description of what happened.
 
V3G: Cool, now do a balance to 100, record the number, disconnect and re-do the balance again. How much data got returned?

I re-did everything from scratch. Assuming that the (pre-paid) "balance to 100" / vodacom4me bundle remaining data is real-time:

On connecting, 8MB is reserved off my bundle (was 12 last week). Opening and closing several browser tabs/windows has no effect on my remaining bundle, even though netstat shows the number of active connections going up and down. There appears to be a high turnover of "active connections" eg once a page is loaded, if you wait a short time the connection will close and if you then refresh it will open a new active connection. If the billing system is really reserving a certain amount of data per connection, then it is 1) initially reserving sufficient for several simultaneous "active connections", and 2) probably re-using the unused portions.

On closing the HSDPA connection, about 6MB was returned.
 
Could there be some issue if you exceed a certain number of "active connections"? This would tend to happen to people with multiple browser tabs/windows all trying to load. Other things being equal, people with slower connections would be more affected.
 
sun said:
V3G: Cool, now do a balance to 100, record the number, disconnect and re-do the balance again. How much data got returned?

I re-did everything from scratch. Assuming that the (pre-paid) "balance to 100" / vodacom4me bundle remaining data is real-time:

On connecting, 8MB is reserved off my bundle (was 12 last week). Opening and closing several browser tabs/windows has no effect on my remaining bundle, even though netstat shows the number of active connections going up and down. There appears to be a high turnover of "active connections" eg once a page is loaded, if you wait a short time the connection will close and if you then refresh it will open a new active connection. If the billing system is really reserving a certain amount of data per connection, then it is 1) initially reserving sufficient for several simultaneous "active connections", and 2) probably re-using the unused portions.

On closing the HSDPA connection, about 6MB was returned.
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This sounds more in line with what we expect to see, you had somewhere between 6 and 8 'reservations', for sure not the 60 you saw in the past.
 
Gaahh! Yeah, I just phoned 155 and apparently it never just registered my data bundle when I bought it. Must've been a network/signal problem around that time 'cause I distinctly remember it telling me my bundle had been purchased. >_< R300 down the drain.

But thanks anyway, false alarm :/
 
Did anyone here get their refund for this? With Virgin they would at least give you that and often something extra.
vodacom3g said:
Been wanting to call you to discuss this, as you do see the same on your system.

Every tab will have a separate IP:Socket connection, as will every other process that connecting out. a P2P app will easily have 10 to 20 connections. And a rootkit or virus could open up many more.

Do a 'netstat' in a DOS box and post the output. You can also run TCPview from Sysinternals.

We're busy investigating how to limit the number of 1M chunks being reserved.
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Shouldn't my pc only have one connection open? I can connect more than once on my phone but on my pc the connect button simply disappears once connected. If I had a connection for every tab (don't want to know how many I have open) I wouldn't have anything left on my bundle but instead it only takes a few megs.
 
Prometheus said:
Did anyone here get their refund for this? With Virgin they would at least give you that and often something extra.
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Why would you want a refund? :confused:
Shouldn't my pc only have one connection open? I can connect more than once on my phone but on my pc the connect button simply disappears once connected. If I had a connection for every tab (don't want to know how many I have open) I wouldn't have anything left on my bundle but instead it only takes a few megs.
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Your PC will have many connections at any point in time, it's how IP work. Do a netstat.
 
Prometheus said:
Shouldn't my pc only have one connection open? I can connect more than once on my phone but on my pc the connect button simply disappears once connected. If I had a connection for every tab (don't want to know how many I have open) I wouldn't have anything left on my bundle but instead it only takes a few megs.
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Please buy yourself the 'Internet Protocol book for Dummies', and read it, alternatively there is always Wikipedia...
 
vodacom3g said:
Why would you want a refund? :confused:
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Not me, the people whose airtime got stolen while they still had an active databundle. Like any good company should do.
Your PC will have many connections at any point in time, it's how IP work. Do a netstat.
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Gives about 18 results but only one is to an external IP (onspeed connection), the rest is all to localhost.
 
Prometheus said:
Not me, the people whose airtime got stolen while they still had an active databundle. Like any good company should do.
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Whose airtime got stolen? :confused:

We're discussing large reservations.

Gives about 18 results but only one is to an external IP (onspeed connection), the rest is all to localhost.
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Probably to your firewall, proxy or virus software that then redirects.
 
vodacom3g said:
This sounds more in line with what we expect to see, you had somewhere between 6 and 8 'reservations', for sure not the 60 you saw in the past.
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Do you know I had 60 'reservations' or are you just inferring it from the 60 MB?

After HLR Friday, my voice came back by Saturday, but not data. I was still unable to connect on either datacard or phone on Sunday. Friday's SMS's arrived Sunday afternoon.

I want to buy a data bundle BUT I AM NOT PREPARED TO DO SO ON THIS PHONE NUMBER. Can you blame me?
 
How do i do the DOS box in vista?

Btw Vodacom admitted defeat and finally gave me my airtime back. - they calculated it to the exact amount. Which was R183.00 and after 2months of suffering i got it back.

Thanx Vodacom.
 
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