Pro ADSL line advice needed. Telkom can't resolve problem

DarKWateR said:
Yeah what I usually did was phone my cellphone or just leave the phone on dial tone for 20 - 40 seconds until the ADSL light comes on. It's not fool proof but did the job for the most part just to get on the forum.
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have not tried the dial tone thing so will try tomorrow when it does it again unless Telkom comes then I won't :D
 
ichigo said:
have not tried the dial tone thing so will try tomorrow when it does it again unless Telkom comes then I won't :D
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You know the more I think about the situation the more I realize how stupid Telkom actually is.

For example.

Client Mr. X is experiencing ongoing faults. Let's assign ONE specialist to his case and ONE only. So if the specialist changes something and the problem is not resolved, Client X can simply contact the specialist and they can continue to the next steps of troubleshooting until the problem is eventually fully fixed. Wham bam thank you mam.

But noooooooo....

Let's rather go the counter productive way and send a new guy every-single-time. So poor Client X has to brief new guys about the WHOLE thing all over again which by technician 6 gets SUPER frustrating.

And, as you can expect, the new guy does exactly the same thing the previous guys did. Plug in his big blue telephone, connect his router that Jesus still used and then make some fake promise of coming back you after they "monitor the line". But in actual fact, because the problem is intermittent and because you know...Murphy's Law....the new guy simply declares all "eish 100%" and closes the bloody case.

Telkom is actually not just wasting the clients' time but also their own time but repeatedly sending different techies. What a stupid system.
 
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DarKWateR said:
You know the more I think about the situation the more I realize how stupid Telkom actually is.

For example.

Client Mr. X is experiencing ongoing faults. Let's assign ONE specialist to his case and ONE only. So if the specialist changes something and the problem is not resolved, Client X can simply contact the specialist and they can continue to the next steps of troubleshooting until the problem is eventually fully fixed. Wham bam thank you mam.

But noooooooo....

Let's rather go the counter productive way and send a new guy every-single-time. So poor Client X has to brief new guys about the WHOLE thing all over again which buy technician 6 gets SUPER frustrating.

And, as you can expect, the new guy does exactly the same thing the previous guys did. Plug in his big blue telephone, connect his router that Jesus still used and then make some fake promise of coming back you after they "monitor the line". But in actual fact, because the problem is intermittent and because you know...Murphy's Law....the new guy simply declares all "eish 100%" and closes the bloody case.

Telkom is actually not just wasting the clients' time but also their own time but repeatedly sending different techies. What a stupid system.
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Yep irks me a lot and I will continually irritate them until this problem is resolved and the last time this problem occurred it took 2 years for them to find the faulty underground cable.

Lost count how many fault reports I racked up like 6 years back.
 
ichigo said:
Yep irks me a lot and will continually irritate them until this problem is resolved and the last time this problem occurred it took 2 years for them to find the faulty underground cable.
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2 years. My god.
 
I feel for you guys, im having exactly the same issue. Line drops, sync issues SNR low ( 5-6 ).

Had more than 5 tech guys out.

Every time they pass the line.

Today techy came out, and magic just before he phoned the line was stable SNR sits at 13.

He was here for a good 3 hours, could not find a fault. Replaced indoor wirering, just incase.

All his test passed ect.

1 hour after he left line drops again. So funny.

Phoned him, and he confirmed there was a fault. Finally someone picked up a fault. Nows his coming to replace underground cable tomorrow. Holding thumbs.

Fault been open for 350 hours.

* when he was here his supervisor phoned him like 3 times to make sure his fixing the fault. So thats good atleast.

Will wait and see.
 
Stormer12 said:
I feel for you guys, im having exactly the same issue. Line drops, sync issues SNR low ( 5-6 ).

Had more than 5 tech guys out.

Every time they pass the line.

Today techy came out, and magic just before he phoned the line was stable SNR sits at 13.

He was here for a good 3 hours, could not find a fault. Replaced indoor wirering, just incase.

All his test passed ect.

1 hour after he left line drops again. So funny.

Phoned him, and he confirmed there was a fault. Finally someone picked up a fault. Nows his coming to replace underground cable tomorrow. Holding thumbs.

Fault been open for 350 hours.

* when he was here his supervisor phoned him like 3 times to make sure his fixing the fault. So thats good atleast.

Will wait and see.
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At least you guys are getting some form of assistance. All I'm getting is hit and run technicians who just wants to complete their daily repairs quota.

Heck the last Telkom technician that was here even suggested I complain about the company he works for on hello Peter. That's just super bad.
 
So Telkom phones me and I explain the whole issue from scratch. Technician then says he's going to check the DSLAM and phone me back.

2 hours later Mweb phones me for progress report and I tell them the above. The Mweb guy responds that ...well the Telkom technician closed the case with the description "All tested and working as per customer".

I mean seriously?
 
DarKWateR said:
So Telkom phones me and I explain the whole issue from scratch. Technician then says he's going to check the DSLAM and phone me back.

2 hours later Mweb phones me for progress report and I tell them the above. The Mweb guy responds that ...well the Telkom technician closed the case with the description "All tested and working as per customer".

I mean seriously?
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Crazy I am surprised my line was fine during the big lightning storm last night

5 days and 3 hours now
 
Had a similar issue late last year, but I have no landline phone to blame or test it on. Went on for about 2 weeks.

PM'd Charl, and he got onto it quickly, sent a techie out, Sipho or someone. Phoned me from the exchange, wanted to know what my landline number is. He says he sees "corrosion" on something at the exchange. He swapped the port or something on there - not a single disconnect til today.

Clearly it doesn't seem related, as your problems seem to have been fixed by a different method, but maybe it helps someone else.
 
Upload SNR is quite low again, but have not had any resyncing yet.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 480 kbps
Line Attenuation 7.5 db 5.0 db
Noise Margin 39.9 db 7.0 db
 
sounds like a similar issue I had when I was still staying with my parents years ago. Old/KO cabling and infrastructure from and to the exchange.... what line-speed does the exchange support and when last was it upgraded?
 
BMT_Horizon said:
sounds like a similar issue I had when I was still staying with my parents years ago. Old/KO cabling and infrastructure from and to the exchange.... what line-speed does the exchange support and when last was it upgraded?
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my exchange supports 10 megs, but my UMC box supports 4 which hasn't ever been upgraded, not sure when the exchange was.

Edit: A phone call again fixed the low SNR for upload
 
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Finally broke again last night and was resyncing all the time and went down also 25 mins ago and giving these SNR with a higher than usual Attenuation.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 12.0 db 5.0 db
Noise Margin 32.6 db 11.0 db
 
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