Problem connecting to ISP

[JMVANZYL]

Please could someone offer some advice: I have a Telkom ADSL line (384kbps) and have three different Afrihost ADSL accounts. I can connect without any problem to all these accounts, as well as to "Guest at Telkom". I have a Netgear DGN2000 ADSL wireless router/modem.

I have recently bough a new laptop at Incredible Connection and have received their free 65GB ADSL voucher. They have set up an account for me ([email protected]) but I cannot connect to this account! We have been struggling for 10 days, and the account has been re-created a number of times. What we have now established is that a friend of mine can connect to my Incredible Connect ([email protected]) account, from his house, using his ADSL line an his Netgear router. But I still can't.

We have checked every single setting, have restarted the router, have reset the router, but nothing seems to work. It stumps me that my Incredible Connect accounts seems to be working (for other people), my own Netgear router and ADSL line is definitely working (for my Afrihost and Telkom Guest accounts) but I cannot connect to this Incredible Connect account!

Does anyone have any ideas regarding this / suggestion for me to look at or try? All help and advice greatly appreciated.

Thanks,
Johan

 

[Gtx Gaming]

try to make connection in windows with the account see if it works

 

[JMVANZYL]

Thanks, will try that tonight and report back.

 

[Gtx Gaming]

i know one guy did it with his matrix account , it would not work on router directly

 

[JMVANZYL]

I have tried logging in from my W7 laptop, but that is not working. It says "trying to connect through WAN miniport" then says "connection error 651".

I popped out and got an Axxess voucher from Engen, entered the details, and connected immediately!

So Telkom works, Afrihost works, Axxess works but Incredible Connect does not work!?

Any more advice?

 

[viper2110]

I also have one of the Incredible Connect ADSL account. They lock it to you ADSL line. So you cannot use it with another line.
I think they lock it to the line that you used to activate the Incredible Connect account.

 

[JMVANZYL]

I here what you say, but I don't think that is the problem here: I CANNOT access it from my own ADSL line (the telephone number used for activation) but a friend of mine CAN connect to my account from his ADSL line! Will keep looking for an answer...

 

[viper2110]

Have you tried phoning the support number that is on the Incredible Connection voucher.

 

[JMVANZYL]

Yes, thanks - I have now had about 9 conversations totalling over 4 hours with the Incredible help desk. They have checked all my router settings, have had me factory-reset my router, test-connect to telkom and have re-created my account at least twice - all very helpful - but nothing has resolved this problem. And my Axxess voucher details, provided by Engen, resulted in me connecting in about 3 seconds! So it seems I have, on the one hand, a working ADSL line, router and computer, and, on the other hand, a working Incredible Connect ADSL Account. I just cannot connect to my account!

 

[viper2110]

Log on to http://adslstats.https.co.za with you @basicadsl.net user name and password. After log in on the bottom of the page mine says Locked to Line Yes.

 

[JMVANZYL]

I can see this:

ADSL Usage Stats

--------------------------------------------------------------------------------

Showing usage stats for [email protected]
Username [email protected]
Status Active
Integrity Fine
Public IP
Connection Status Offline
Data Profile Unknown
Percentage Used 0.04%
Current Usage / Cap 0.0021 / 5.0000 GB

Connection Logs


Nothing about locked to line?

 

[JMVANZYL]

And under connection logs, this:

Line Number Public IP Start End Upload Download Total Termination Cause Session Time
021910xxxx 41.177.26.250 2010-12-13 17:23:09 2010-12-13 17:25:30 0.00 GB 0.00 GB 0.00 GB User-Request 141
021910xxxx 41.177.86.159 2010-12-13 15:11:40 2010-12-13 15:13:54 0.00 GB 0.00 GB 0.00 GB User-Request 134
021910xxxx 41.177.86.159 2010-12-13 15:11:19 2010-12-13 15:11:31 0.00 GB 0.00 GB 0.00 GB User-Request 12
0123470847 41.177.13.80 2010-12-10 18:06:12 2010-12-10 18:07:25 0.00 GB 0.00 GB 0.00 GB User-Request 73
0123473454 41.177.16.214 2010-12-08 14:18:39 2010-12-08 14:20:24 0.00 GB 0.00 GB 0.00 GB User-Request 105
0123473454 41.177.16.214 2010-12-08 14:18:27 2010-12-08 14:18:35 0.00 GB 0.00 GB 0.00 GB User-Request 8
0123470847 41.177.13.121 2010-12-03 18:10:16 2010-12-03 18:12:22 0.00 GB 0.00 GB 0.00 GB User-Request 126


Where the 021910xxx is my frien's number (who tested this for me) and the 012 number must be Incredible Help Desk.

 

[viper2110]

This is how mine looks.




ADSL Usage Stats
Showing usage stats for ******@basicadsl.net
Username *****@basicadsl.net
Status Active
Integrity Fine
Public IP 41.***.***.***
Connection Status Online
Data Profile Blended
Percentage Used 24.11%
Current Usage / Cap 1.4465 / 6.0000 GB
Locked to Line Yes

Connection Logs