Problem with Hosting co.

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I run Dotcomputers.co.za, i have been having problems receiving Mail. I informed my host and they said they would look at it. Upto today i have been having problems and about a week ago I wanted to change hosts. So I called cybersmart and they said i can change to their hosting and keep the same URL, but they need my host to sign some from, which they wont sign.

What can i do about this ?
 
What flippin form must you sign? To release the domain? I see from the whois that: 2a. registrant: Telspace

Is Telspace your host? If so when they registered the name on your behalf they should have put yours or or companies name as registrant, not theres. Its not only extremely poor practise but it goes against Uniforums 'rules'.

If you were listed as the registrant you could simply go to http://co.za/legal and download Form02.pdf and transfer your domain to another host.

Contact Uniforum and ask them but the 'Registrant' is considered the legal owner and thus if you arent 'Telspace' you have a problem. Personally I hate this kind of practice and have helped many people get out of abusive web hosting relationships.
 
If you can prove that you registered the domain (invoice, original contract etc.), then you can take legal action against your current host if they won't release the domain. It is extremely bad practice not to put the proper data in at registration, and no legitimate hosting company will ever do that.

Edit: Here is what Uniforum has to say about that:

I was alarmed to find out that my domain name has been registered in the name of my ISP and not my own. What is UniForum SA's view on this, and what do I stand to do?
This is quite a common problem in the CO.ZA domain. We continually urge ISP's and other agents not to register domain names in their own names if they are acting on behalf of a client. The correct way would be for the "True" Applicant (The company instructing the ISP, and being the company who ultimately makes regular use the domain name) to be listed in the domain name particulars as the " Applicant", and possibly the Administrative contact. The ISP's particulars can be included as the Technical Contact Person.
Due to the CO.ZA registration process being largely automated, UniForum SA does not (and cannot be expected to) examine the correctness of domain name applications. We must therefor rehttp://www.co.za/spect that the listed "Applicant" of a particular domain name is the person or entity to whom the domain name service is owed. If the listed "Applicant" happens to be your ISP or agent, you are urged to approach them immediately requesting that they correct the domain name particulars reflecting you or your company as the " Applicant".
You may alternatively, if you wish to transfer the domain name yourself, request the current "Applicant" to provide you with authorization to transfer the domain name. In this regard it is extremely important to note that UniForum SA will not consider the manual update of a domain name unless it receives written authority from the current "Applicant" on its official letter head. If the current "Applicant" is a natural person (not a company) a copy of their ID Document/Passport needs to accompany the letter from the individual. Should neither document be available, a Sworn Affidavit from the "Applicant" is required.
It is also pertinent to note that there must be no outstanding amounts due for the domain in question.
(Note: An official letterhead should, amongst others, contain: the company registration number and an indication of all the members or directors.)
Click to expand...

http://co.za/legal-FAQ.shtml
 
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I have had problems like this before. Just do spook tactic and get your lawyer to write a letter telling him that if the domain name is not released you will sue and include damages as their service was also ***.

Also find the invoice that shows you have paid for the domain. With out an invoice saying you have paid for it, a letter saying you have asked for it and especially with no details on a whois lookup you won't have a whole heap of barganing power.
 
Would be nice to know who the host is, so we can know who to stand clear of. Things like this just creates a bad vibe... They don't have a leg to stand on, it's your domain. it's just a pathetic attempt on their behalf to try and "pin" you down as a customer so that you can feel you have no way out.

You got plenty of ways out ;) May I suggest Hetzner for your host though - EXTREMELY good, pass brilliant, with exceptional service...
 
savage said:
Would be nice to know who the host is, so we can know who to stand clear of. Things like this just creates a bad vibe... They don't have a leg to stand on, it's your domain. it's just a pathetic attempt on their behalf to try and "pin" you down as a customer so that you can feel you have no way out.

You got plenty of ways out ;) May I suggest Hetzner for your host though - EXTREMELY good, pass brilliant, with exceptional service...
Click to expand...

The host was mentioned before: Telspace.

I have a server with Hetzner in Germany, and I am very satisfied. But their prices here are almost outrageous compared to those in Germany...
 
I just finished moving a domain from MWEB (spit) to Hetzner, what a mission to get MWEB to release the Ticket so that Hetzner could take over the domain.
Took more than a month to get it sorted.
Brian good luck with moving your domain.. and lets hope Dotcomputers has very little downtime
 
OUCH @ MWEB....

I *always* register my domains myself, and host the DNS at some free DNS provider. If a hosting company really wants to host my web site / mail etc, they don't touch my DNS. They can give me the A/MX records which I modify in my DNS when it suits me. If they're not willing to do that, then they're not really interested in my business.

So far, I haven't had a single problem and I can switch my mail from one hosting to another hosting in a matter of seconds if I so desire (seeing I can set lower TTLs on DNS as well).

Works absolutely fantasic.
 
AntiThesis said:
@person: Did your host give any reason for why they won't release the domain?
Click to expand...
I take it because i still owe them money, but the reason i have not paid is the very reason im changing host.
 
Aah. Here it comes. So you have outstanding invoices... That's a whole different ball game IMHO. Being honest if it was me, I have my reservations whether I would release the domain as well, because as soon as the domain goes, the money that is outstanding is gone as well...

Just a honest observation, not taking sides.
 
savage said:
Aah. Here it comes. So you have outstanding invoices... That's a whole different ball game IMHO. Being honest if it was me, I have my reservations whether I would release the domain as well, because as soon as the domain goes, the money that is outstanding is gone as well...

Just a honest observation, not taking sides.
Click to expand...

That in itself is bad practice. You have no right to not release the domain. Non payment of a hosting account does not mean none payment of the domain reg fees. Companies that use this tactic generally NEED to use this tactic due to their poor level of service.

BAsically: supply a decent service at a decent price, look after the client and they should never want to switch.
 
This is true :) Your hosting fees have absolutely nothing to do with the co.za registration unless stated as such somewhere. (or am I blitheringly wrong) :D
 
No, domain fees are too often used to intimidate clients when they try take a stand against poor service.
 
Possesion is 9/10th's of the law.

You want to hold out on me make sure you don't come off second best.

There are so many "rights" involved here we can argue this till the cows come home.

I believe the outstanding amounts were paid, the site works again and everybody are happy.

Like a good lawyer will say: "I don't like happy parties"
 
No.

Everybody just have a thousand things to say.

The Facts:

Person usually talks sence.

He admitted there were monies outstanding. Which or what he didn't say.

The other side never said a word.

Now, the one bloke withholds payment, The other withholds service. Without knowing the exact facts, who can even dare do make a judgement?

Person make it known that he has paid them. I watched, the site is working. It would seem that the problem was resolved.

My point is: "Without lengthy littegation, which they most probably would have settled outside court with monstrous fees to be paid".

A lot of us have customers. All of us are in more circumstances customers. In both cases disagreements crop up both ways. Solve it amicably.
 
I hear what you are saying.

I was just commenting on the domain reg issue and what I seem to find alot in the business. ie that web hosts dont abide by Uniforums 'rules'.

While I dont know Persons exact situation with his host, I am currently sorting out a problem with a client whose current web host wont release the name claiming unpaid fees etc which in this case is blatantly not true.

I think it is the perogative of a client to withhold payment (after all what else can they do??) if they are not getting service. It is not right that web hosts use the domain registration issue as ammunition.
 
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