Problems connecting & SLOW!

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Rhuey46

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Joined
Apr 25, 2008
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Location
Northcliff, Johannesburg
I got my Neotel Prime phone yesterday, installed everything exactly as described in the manual and then connected to the internet...well tried to anyway.

First error:
"The PPP link control protocol was terminated. Code: 734"

Second error:
"Unknow error. Code 691"

The was from the NeoConnect Prime manager. The third time it connected, but the only website I could log on to was Google, everything else didn't load fully just the headline and thats it.

I noticed in the Networking status activity for the connection the received errors kept growing up to about 70. (I hope this is understandable).

Anyway, I treid changing the security settings, PPP settings and uninstalled the NeoConnect manager and just do a standard windows dial up connection. All to know avail.

I called the Neotel Helpline, and basically all they said was restart the PC and phone and try agiain. :confused: I'm not an idiot.

Anyway can anyone help.

- Vista ultimate 32bit
- MoBo: GA-G31M-S2L
- 2GB Ram
- Core Duo 2Ghz
 
I've heard plenty of people on the forum with vista complain with slow speeds on Neotel.

So short of upgrading to xp there's not much you can do.

Why not try trading in your modem for a new one?
 
I am on Windows Vista, and have no problems with Neotel Prime drivers at all only problem is on Windows XP, speeds are slow.

I had the same issue with one of their base stations in JHB..

You can not browse any website except Google, connect to MSN,Skype....

The problem : Doorfontein Base station
 
I've been having issues the whole of today with my connection dropping and twice where it tells me that the remote computer is not responding. I've had 3 conversations with neotel tech support and I've been told that it's and international issue and not local.

Somehow it just doesn't make sense because when I had a connection today I'd been able to surf any website including international sites and not being able to connect to the internet at all cannot be related to anything remotely international.
 
Tried everything

Well I've tried everything I can, disabling firewall, antivirus etc. and installed in on another computer - no luck.

I spoke to Neotel and they said it's a problem with my device (yesterday) then I spoke to the same person today (Charles) who said it's a general problem with their international and local connection.

So has everyone been having problems for the past week? This is really bad, I am at the point of cancelling this service because I keep on getting a different answer to my question and problem. :mad:

BTW, I'm in Blackheath / Northcliff / Cresta Area
 
Last edited:
Rhuey46 said:
So has everyone been having problems for the past week? This is really bad, I am at the point of cancelling this service because I keep on getting a different answer to my question and problem. :mad:

BTW, I'm in Blackheath / Northcliff / Cresta Area
Click to expand...

Please see my thread about poor speeds, in the past week I have also been affected with a significant drop in performance, had a technician come over on Friday and he agreed that something is wrong - will get some feedback today.
 
I have had the same problems, where speeds have been droping to 200 kbps most of the time and then spiking to 500 kbps max. They keep telling me it has something to do with the base station upgrades for REV A, but i too am starting to get annoyed. Also I have noticed that my speeds are fine (700-900 kbps) if i leave the connection disconnected for a while and then reconnect, but drop back down to abysmal after a while. I think i smell throttling :(
 
That's exactly my problem as well, average for me is 250-300kbs whereas prior to last week week I used to get over 1000kbs.
I was also thinking throttling, but the technician that came over used his own laptop and his own neotel phone and got pretty much the same results - I then used his phone on my laptop and PC and same sh**ty results.
He said it's definately something at the tower - we both however did have spikes to around 900kbs. Hopefully I get get some answers today.
 
Same problem here, I think it's time for some kind of explanation or feedback from our Neotel rep.....!
 
Experienced droped lines yesterday for the first time here in Somerset West - OK, only when my line was inactive for more than 30minutes. Also my device used up its entire battery life yesterday after being charged on Saturday - usually get 3days+.

I suspect upgrades caused a degraded signal of late - I understand their need for upgrading and as such I will be patient.
 
Rhuey46 said:
At least there are some of you getting connections, when I do pings I just get time-out errors.
Click to expand...

try extending your waiting time to over 20sec, and see if you still get a time out

on Windows
Code: 
ping -w 20000
on Linux
Code: 
ping -W 20
If you still get a time out, then anything more than 20sec is back to the stone age! :( perhaps something wrong with the up or down specific. Where is the Neotel Rep when you need him/her. :confused:
 
Somethings wrong. Ping time average 4000ms to local sites. International sites mostly get time out errors.
 
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