Project management, bug tracking, and support

[biometrics]

Using Jira.

Also use JIRA and Confluence.

Jira + Confluence.

Support tickets logged via email, easiest method for the end users ( although they still don't use it! )

Jira and confluence. As a pm, I didn't like it at first, but then I discovered plugins.

/kicks ma project to the curb

Same here. Good to know they are well supported.

 

[CamiKaze]

are you guys using service desk + jira?

how are you letting clients log bugs/support tickets?

Are you referring to HP Service desk? The crappest software ever?

 

[midnightcaller]

We are using axosoft ontime.

 

[Kosmik]

I actually just setup another trail jira cloud instance.

Although I was able to log tickets from my other email address, any status updates or comments that I made as the admin/developer didn't result in email notifications

TBH not sure about the cloud version, we run local instance.

 

[biometrics]

TBH not sure about the cloud version, we run local instance.

We're now a team at different locations, so cloud is easier.

 

[FarligOpptreden]

We are using axosoft ontime.

Tried it and hated it.

We currently use Unfuddle for distributed source control (SVN for Java, Git for .NET - both supported by Unfuddle), ticket management, time logging and reporting. It's nice to have source commits and associated tickets all linked up nicely to one another.

 

[Kosmik]

We're now a team at different locations, so cloud is easier.

I agree with the concept but not sure on the nuances of setting up the mail handlers and non-jira users.

 

[_kabal_]

Are you referring to HP Service desk? The crappest software ever?

No, Jira service desk

 

[_kabal_]

https://confluence.atlassian.com/plugins/servlet/mobile#content/view/345637358