Question: The "CUG"

nocilah · Sep 8, 2004

Rhino: Yes you do have the right to ask... Damn I am itching to know what went down at the meeting myself... I would even kidnap one of the CUG and perform ancient ninja interrigation methods on them to find out...

Maybe certain aspects of their methods werent according to how you percieve it should have been done. You say you disnt ask for them to do what they did.... fair enough then you cant really harrass them about how they did it...

At the end of the day... one way or another we will find out what went down...cuz thats what they did communicate with us... And hell in your eyes the didnt do it perfectly... but hey in a perfect world... Snetch would be cruising there wouldnt be issues with bandwidth and I would probably be downloading DOOM 3 ( a trial of course

and you would be surfing, dll whatever you wanted...

Rhino · Sep 8, 2004

Nevamind, once again the point is missed.

________________________________________________________________________________________

Durban Mal Park(36) 39% sig 128k | D-Link Tri-Mode Dual Band Wireless router | PCI 108Mbps wireless card |irc.shadowfire.org #mywireless

gripen · Sep 8, 2004

Rhino I made the 1000 word comment. I stand by what I say. Most of us really dont have the time to write up a 3 hour transcript or summary. I know I dont.

Generally we only delete posts on request or very rarely. I didnt delete any posts so I dont know how that started.

This furore began when certain folks would not accept our methodology about the meeting and considering that it was a CUG meeting and people didnt really want us seen as representatives that means we can do pretty much what we want with the (boring) information... including keeping it to ourselves if we wanted to.

<center>** still capped at 48kbps and who knows for how long ** proof </center>

Porky · Sep 8, 2004

I have been sitting back reading all of this and I am concerned about the fact that Rhino is just trying to get info and all he gets is shot down. Lets all remember that he is also a "concerned user" and is on our side!! I know i am a new user but i can see his point about it being public or closed and if it is closed then why let some info out and not the rest.

Just standing up for a fellow "user"... Rhino you go boy....[

]

koosbeer · Sep 8, 2004

All need to calm down. Everyone is on edge cause of the months of sucky service. Everyone feels helpless because it looks like we are getting nowhere. Rhino, I think the point got through quite well. I just think everyone is a bit on edge so don't take anything to heart

For the CUG oakes... you guys did a AWESOME job and keep it up. You did what you did to better the service and thats all. No power struggles!

Everyone is starting to turn their hatefull eyes on one another. We should keep in mind that there is still a common enemy - SENTECH. This is only a cease-fire. They are getting the benefit of the doubt (as greedy or one of the CUG's stated) but the moment they don't deliver some serious damage needs to be done (Even more than what has been done already to SENTECH).

The point of this post? Everyone needs to calm down. We still have a common enemy (or friend?). So everyone together - WOOSAA!

Sorry about the spelling

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128 Package - KilnerPark - Pta
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Ditch · Sep 8, 2004

I don't see that the CUG/Sentech meeting has resulted in any improvement of the service, nor has it resulted in any improvement of Sentech's attitude to its customers at the call center. All it has achieved is this "ceasefire" which actually seems to only benefit Sentech (from a PR perspective), whose main aim was to quieten the growing roar from unhappy customers (and they seem to have succeeded) and create divisions amongst the complainers (they cleverly targeted and placated the de facto "leaders" of the complaining crowd). But in reality while we lauded the "progress" on this forum, Sentech got back to their offices Monday and proceeded with "business as usual" - keeping the int. cap firmly in place, keeping the policy of lying at the call center firmly in place, while we suckers sit by happily touting our "progress" in this "new strategy". Eh?

Rhino, I haven't missed your point, and tend to agree, and would like to hear an answer, and also don't agree with this seeming new policy of deleting 'certain' posts.

regardtv · Sep 8, 2004

I started a lengthy reply to Ditch but thought long and hard about what to say ... and there is nothing one can say...

Since you seem to know how to just "remove" a physical bandwidth constraint; intimately know the mechnics of any ISP with parastatal politics; and never find posts unacceptable and make mistakes; I need not say anything

Ditch · Sep 9, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by regardtv
 and never find posts unacceptable and make mistakes
<hr height="1" noshade id="quote"></blockquote id="quote">
Of course one gets "obviously" unacceptable posts, however that's different to just deleting any post that disagrees with the viewpoint of the moderators (i.e. any post critical of the strategy adopted by the CUG). Deleting flames/trolls etc., sure, of course. I understand that this is a privately run forum and thus well within the rights of the mods to delete any post they don't like. I still find it distasteful though.

Do I know the solution to the Sentech problem? No, and I don't claim to. But my not being able to offer a solution has no bearing whatsoever on the merits of any argument I may have for or against any proposed strategy. Essentially you're saying: "hey, our strategy may not be ideal, but if you can't offer a better solution then you should shutup". So OK, I'll shutup now.

MrGray · Sep 9, 2004

Maybe the problem is we're not quite sure what the strategy adopted by the CUG is? Perhaps if the CUG were to issue a statement outlining their strategy and clarifying their relationship with Sentech, what their role is, what their limits of cooperation with Sentech are, and generally how they hope to achieve an improvement in the service, it would clear up a lot of the confusion and dissent on this board?

Light · Sep 9, 2004

Members of this CUG thingy. It seems you have learnt a valuable lesson here. Next time don't say anything until you have been to the meeting and have the goodies to release for public consumption.

Then again, do that and the weasils will come a'chompin' out the woodwork saying:

"You didn't say there was goin' to be a meetin', you must have been injected with some super sweet mind altering drugs at that there meeting and now you are nazi wombat ninja warriors or the church of Sentech"

pah!

martin · Sep 9, 2004

I tend to agree with garp on this point. Perhaps the CUG should make a very simple post outlining their goals and the methodologies they plan to use in reaching those goals. I fully appreciate both points of view on this argument/debate.

Rhino, you would just like some clarity concerning the CUG which I think is completely reasonable.
CUG, you're not conspiring and it's clear that your motives are noble. You just prefer using a smaller group of people to get the ball rolling faster.

Now lets get back to fighting the forces of darkness.

Mux · Sep 9, 2004

I will put my 2c worth of comment.
It was good to see a bunch of people managed to get together and taken some initiative and action. Well done to CUG. (I mean it regardless of the rest of my post.)
Although I think the intentions are noble, the intentions are no different than what Sentech has done up to now. The point is, Sentech is also keeping their "closed" discussion and action they have internally for themselves. This is one of the real burning points: Not playing open cards and NOT sharing information. Playing the Power game and "I know something you don't and I am not going to tell you." Think about it.
What makes your "private" discussions any different from Sentech's Internal discussions? Both leave all other user in the dark anyway.
All that Sentech has achieved is to cause havoc and fights between people that have been receive an appalling service. This board has allowed people to vent their anger and frustration as well as sharing knowledge. Please don’t flame them for expressing their frustration, just because you are now in a more “privileged” position of knowing something the rest don’t.
Your intentions are noble, but the behaviour/results are no different from Sentech.
I think we all would want to see Sentech succeed in the end(well I would, as it is at least competition).

You don't know what you don't know.
Mux

Deon · Sep 10, 2004

What is "CUG"

"CUG" Concerned Users Group

As made up of at this moment 10 - 15 concerned users from different fields and backgrounds with different vested interest in Sentech as stakeholders. These members have come together in a group and represent their own interest and not that of the community unless asked, they are not a registered entity or formed entity. The "CUG" represents its own aim and will disband when its aims and objectives have been met to its satisfaction.

Aim

To Get Sentech and said concerned users to stop working against each other see eye to eye on the benifits both parties hold for each other.

Those benifits being

As concerned Users from different backgrounds each hold a different set skill(s) which the company can draw upon to troubleshooot their network as the concerned users wish only to have a working effective service

As concerned users they form part of the paying customer / consumer base of Sentech and contribute to Sentech's earnings

As concerned users and potential leaders in their fields they hold large marketing potential if their demands are met and the service is satisfied and they no longer have post purchase dissonance like a bad hangover.

As concerned users they do not work for or gain anything from Sentech, as users they pay Sentech for services as advertised and as they are concerned they wish to get what they are paying for.

Objectives

To get Sentech to communicate effectively with Concenred users, not only the concerned user group but all concerned users

To get Sentech to properly administer their network as an ISP and a connection providor *smile*

To get Sentech to practive ethical business practices towards all concerned users

End Goal

An Effective, Efficient Service Delivery By Sentech to all users as they will no longer be concerned users due to the effective and efficient service they receive.

0861 NoWire – Charged at National Rates for your convenience open from 8am to 5pm keep your problem only during office hours ONLY.

Rhino · Sep 10, 2004

Deon, is that directly from the CUG?

Are you a member of it?

________________________________________________________________________________________

Durban Mal Park(36) 39% sig 128k | D-Link Tri-Mode Dual Band Wireless router | PCI 108Mbps wireless card |irc.shadowfire.org #mywireless

alloy · Sep 10, 2004

Isn't this all a big pointless.

Sentech has Screwed CUG over properly.

I'm handing the punch card to the kid on the tricyle right now.

Alloy

My Other Car was a Mini

I Support Minardi F1

lewstherin · Sep 10, 2004

Deon is a member, and he posted the above in his own capacity.

Telkom needs a leash, ICASA needs some guts, and the SA consumer needs to make it happen

Porky · Sep 10, 2004

lewstherin, i know Deon posted the above in his own capacity but is this the view point of the entire "CUG"?

quovadis · Sep 10, 2004

I've been reading the myadsl forums since their inception originally as mybroadband.co.za and this thread has pretty much convinced me to finally sign up and make a posting.

I must state that I am a Sentech subscriber and as such have had my ups and downs in terms of their service, had my privacy theoretically invaded by sentech and yes I too have been logging calls with their inadequate, or rather technical inept staff, with no actual satisfactory remedy of any kind.

Firstly to Rhino, I read with interest many users of this forum/thread condemming you to a certain extent for your request for access to information from the CUG. I'm sure you aren't alone - you are just the most vocal about it.

Secondly to the so called "CUG" may I say thank you for your efforts in engaging Sentech in regards to your personal experiences of the Sentech Mywireless service. You are making a stand and that is most admirable.

My only concern regarding the CUG is that it was reported/misrepresented in the media that the CUG was a concerned user group representing the best interests of the Mywireless subscriber base. And only of late has it been referred to as a Closed User Group. If MR Diedericks stated to the media that he was acting on behalf of 10 or so members of the MyWireless subscriber base from the outset I dont think Rhino would've made any comments in the first place and the misunderstanding would never have happened. I'm not pointing fingers and don't mean to sound ungrateful to any person (member of CUG or not) as I think everyone just would like the perceived level of service they're paying for.

In conclusion, I'd like to just say that a Closed User Group is generally accepted as group of users permitted to communicate with each other but not with users outside the group. So why are you making any posts in the myadsl public forums?

Food for thought.

Good luck to everyone in their personal and group battles with sentech!

bb_matt · Sep 10, 2004

The way I see it is that this "Closed User Group" basically indicated to it's members that they are free to post to open forums general information so long as it doesn't violate whatever agreements were made in the meeting.

Anyway, if the CUG manages to get Sentech to improve it's services what a wonderful thing that would be.

However, it seems to me, from the little bit of info that's been leaked out, that the CUG itself is not without it's own problems. I note that a certain ex-member? or rather vocal person, one LoneGunman, has taken upon himself to eradicate all his posts here.

Fair enough.

We have some teaser info about the meeting posted here - Part 1 of the meeting - and nothing more.

Again, fair enough, it's a Closed User Group - there are not proporting to be acting in the favour of all Sentech users, just themselves.

I come to that conclusion because if they were acting in the favour of all Sentech users, they wouldn't be a CUG.

It's a bit confusing, but the general gist of it is :-

"If you can't be arsed to do something about the issues yourself, tough"

So in effect, the group is acting purely on thier own behalf and nobody elses.

Loverly.

regardtv · Sep 10, 2004

But the CUG wants and needs "might" just happen to coincide with yours.

Or of course be totally contrary to what you want.
People seem to enjoy having something to bitch about ;-) If sentech do fix things what will we bitch about .... oh yes ... there's still Telkom ;-)

Question: The "CUG"

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