Quick Question: Telkom DSL

I should point out that there is maintenance work now being done on the Rynfield exchange until about 6pm this evening. So if anything happens with your connection, it's in all likelihood related to that rather than the previous fault which is now fixed.
 
I just have to comment how awesome of Crystal Web for posting updates like this & a big thank you to Telkom & that unnamed Telkom forumite :D. So glad to see these guys back up and running to continue.

Its been a long while since we had Crystal clear communication via the Web :p.
 
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This sounds great, I have been having the exact same issue in KZN Empangeni/Richards Bay (035) Area. Insane packet loss but my MS stays low, maybe Telkom can identify this issue in my area and fix it? Because its been like this for a few months. I pm'ed TelkomZA in December about it and he told me they fixed something and it should be better now, but it wasn't.

One thing worth mentioning is that the line is 10mb running a 4mb uncapped account from Afrihost (Line with Telkom, Data with Afri), could this packet loss be due to Afrihost forcing the line to 4mb? The line has been a higher speed than the uncapped account ever since we had it, but the packet loss issue is new, so unless Afrihost changed the way they limit the lines from going over 4mb speed, I can't see why this would be the cause.

Also worth mentioning is that this packet loss which is more prominent whenever I am using Teamspeak, also affects my Battle.net connection and I can't even finish a rift in Diablo, however if I join an American hosted Teamspeak server there is no packet loss at all. It seems to happen only on Local and EU servers.

Any assistance will be greatly appreciated as this is driving me mad.

Thanks
 
Commander Jaco said:
It seems to happen only on Local and EU servers.
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That would indicate an ISP issue in all likelihood, as the internet breakout routing happens from the ISP's side and not Telkom's side.

You can always come chat to our live support on our website and with a free 1GB test account we can assist to try to isolate the problem if you'd like?
 
Crystal Web said:
You can always come chat to our live support on our website and with a free 1GB test account we can assist to try to isolate the problem if you'd like?
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Thanks I will come by tomorrow morning or afternoon, it's close to closing time now and I don't want to hold anyone up. Just for a heads up, I have tried out different capped 1gb accounts and the issue seems to not replicate, however I had assumed it was just the extra bandwidth from being able to run at 10mb that sorted it out. Would it be worth contacting Afrihost then as they are the ISP and it's a 4mb Business uncapped?
 
Commander Jaco said:
Thanks I will come by tomorrow morning or afternoon, it's close to closing time now and I don't want to hold anyone up. Just for a heads up, I have tried out different capped 1gb accounts and the issue seems to not replicate, however I had assumed it was just the extra bandwidth from being able to run at 10mb that sorted it out. Would it be worth contacting Afrihost then as they are the ISP and it's a 4mb Business uncapped?
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My advice has changed [due to post below], first chat to Afrihost Support and then contact Crystal Web. :)
 
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Commander Jaco said:
Thanks I will come by tomorrow morning or afternoon, it's close to closing time now and I don't want to hold anyone up. Just for a heads up, I have tried out different capped 1gb accounts and the issue seems to not replicate, however I had assumed it was just the extra bandwidth from being able to run at 10mb that sorted it out. Would it be worth contacting Afrihost then as they are the ISP and it's a 4mb Business uncapped?
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We are 24 hours if you ever need, so the 5pm transition isn't a hassle for us.

I'll always suggest contacting your ISP first, as I'm not in the business of unethically poaching business at all. They may have decent insight into what the cause may be. I will say that if you have any hassles whatsoever in getting to the bottom of this, you're more than welcome to get in touch with us and test a free 1GB account though to logically rule out any issues. We operate on a different backbone network as well, and many will attest that it's good to have access to a test account on an alternate backbone network to help you rule out possible line or ISP related issues, just as a general rule of thumb.

:)
 
F**k you telkom!, my perfectly fine 10mpbs line now practically down to 2mbps!!!! Take it back to what it was!

DSMS / ASSIA system is S**T
 
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