R14000 usage

[vinodh]

I received a sms from MTN today stating that i've exceeded the R3300 limit on my account. I'm on a MTN contract with 5 gigs of Afrihost data. I phoned 808 and confirmed that my unbilled balance is over R14000. My bill every month for the past 2 years has been R599 exactly every month.

I went to MTN Southdowns to get assistance. While waiting for assistance, I phoned 808 and spoke to a consultant who confirmed my R14000 balance. She refused to accept that this might be a mistake and said that I must have used the data for this to have happened. She also said that there is nothing I can do now since my billing period ends on the 7th. This means that i must wait till the 7th of December before they can help me. She also had the nerve to say that after the 7th, I can query this issue if I wish.

I spoke to two more consultants stating that i'm currently disconnected from the MTN network and I cannot wait till the 7th. I need to get an answer. They both told me the same story about the 7th. They gave me an option of extended my credit limit to allow me to connected again. According to all of them, they insist that I indeed used the data/made calls and I am therefore liable.

MTN Southdowns logged a query mentioning all of this but i'm not sure if this will help. According to MTN, I used this amount of data from around 10AM today till just after lunch. They also have a printout showing i used 600mb of data in this current billing period. I tried to explain to them that 600mb of data at R2 a meg does not add up, but as usual, they refuse to listen.

Does anyone have any advice on what I could do to resolve this issue?

 

[Batista]

So according to MTN you used R13 300 worth of data between 10am and lunchtime (13h00) - so you did this in 3 hours?
@R2 /meg you used 6650 meg in 3 hours?
TL DR
Is it possible to download 6.6 gigs in 3 hours using mobile broadband?

 

[satanboy]

Post this on their Facebook page.

 

[vinodh]

So according to MTN you used R13 300 worth of data between 10am and lunchtime (13h00) - so you did this in 3 hours?
@R2 /meg you used 6650 meg in 3 hours?
TL DR
Is it possible to download 6.6 gigs in 3 hours using mobile broadband?

I just got off the line with MTN and asked them how is it possible to have a limit of R3300 and still be allowed to go to R14000? They said that it was possible that I was close to my limit and must have started a data stream that continued until I used up almost R11000 worth of data. I told them that makes not sense that I could have used that much today but they refuse to listen. They keep saying that I must wait till the 7th before anything can be done.

 

[Viva]

So according to MTN you used R13 300 worth of data between 10am and lunchtime (13h00) - so you did this in 3 hours?
@R2 /meg you used 6650 meg in 3 hours?
TL DR
Is it possible to download 6.6 gigs in 3 hours using mobile broadband?

Absolutely. At the speed I was downloading the other day (1.2MBps - also Afrihost), 11.6GB would pass within 3 hours.

 

[Viva]

I just got off the line with MTN and asked them how is it possible to have a limit of R3300 and still be allowed to go to R14000? They said that it was possible that I was close to my limit and must have started a data stream that continued until I used up almost R11000 worth of data. I told them that makes not sense that I could have used that much today but they refuse to listen. They keep saying that I must wait till the 7th before anything can be done.

Which phone do you use?

Please quickly check your APN and tell us what it currently is.

 

[Viva]

Does anyone have any advice on what I could do to resolve this issue?

I don't know how you can resolve this issue, but I do know how you can prevent in in the future: go prepaid. Coincidentally, tomorrow should be the last day of my contract with MTN, then I'll be prepaid and switch to a different network.

 

[Fudzy]

Which phone do you use?

Please quickly check your APN and tell us what it currently is.

I suspect this might have swapped back to internet, perhaps the limit is wavered if there is a connected APN, can somebody from MTN confirm?

 

[vinodh]

Which phone do you use?

Please quickly check your APN and tell us what it currently is.

My APN is "afrihost"

I confirmed that I'm using their data by logging into the Afrihost client zone and I can see that i'm using their data everyday.

 

[Viva]

My APN is "afrihost"

I confirmed that I'm using their data by logging into the Afrihost client zone and I can see that i'm using their data everyday.

Then you should maybe try to deal with Afrihost. If your APN is set correctly, Afrihost might be able to sort this out.

 

[Fudzy]

Then you should maybe try to deal with Afrihost. If your APN is set correctly, Afrihost might be able to sort this out.

I thought you couldn't go OOB with Afrihost?

 

[yebocan]

I don't know how you can resolve this issue, but I do know how you can prevent in in the future: go prepaid. Coincidentally, tomorrow should be the last day of my contract with MTN, then I'll be prepaid and switch to a different network.

Some how, your phone must have switched back to the MTN APN...place your posting on the Afrihost Mobile board as well...hope you get this sorted in your favour, but do not hold your breath,...future reference, only do TopUp, way better value and control, good luck man!

 

[vinodh]

I thought you couldn't go OOB with Afrihost?

What's even worse is that I still have over 3GB data available on my Afrihost bundle. I also still have lots of airtime available on my phone but MTN disconnected me anyway based on my supposed high data usage. Was not even getting full 3G signal when I was on the net earlier today. It's really frustrating that MTN refuse listen despite everything that has happened.

 

[Fudzy]

What's even worse is that I still have over 3GB data available on my Afrihost bundle. I also still have lots of airtime available on my phone but MTN disconnected me anyway based on my supposed high data usage. Was not even getting full 3G signal when I was on the net earlier today. It's really frustrating that MTN refuse listen despite everything that has happened.

Can you log into your profile on the MTN site?

 

[Nether]

If you have a smartphone get a call recording app and record everything while you try to sort this out, it will help massively when push comes to shove

 

[vinodh]

Can you log into your profile on the MTN site?

Yes. I can.

 

[Fudzy]

Yes. I can.

Does it give you a break down of how many GB per day?

 

[Venomous]

which area are you in? can you get to 14th ave, roodepoort?

if so go to their HQ...

 

[vinodh]

Does it give you a break down of how many GB per day?

This is today's entry:

2013-11-19 10:03:07 mymtn 168.515MB MTN R 14,281.28

 

[Batista]

You must not let this slide, I see you in Centurion so you have to go to their head office and make a scene because that is the only way companies in SA will listen.