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Fudzy
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So that's only 168MB? What's yesterday's entry?
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R14000 usage
- Thread starter vinodh
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So that's only 168MB? What's yesterday's entry?
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You can't with us, however some devices do switch over to the default APN at times
We've introduced notifications that can be enabled via the ClientZone which notifies you if you haven't connected to our APN after xhours, days etc.vinodh - I really hope you can have this sorted
Capture your screen to have some kind of prove. 168MB can't cost you R14,281.
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I don't think so
We're always reminding everyone to double check their APN settings - even have settings for notifications like I mentioned in my earlier post.
We simply don't believe in OOB, we'll never ever charge clients OOB if they use our data.
vinodh
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Fudzy
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Zertop
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OMF - Good Luck!
Zertop
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This is hardly an Afrihost issue :/
I don't think so
We're always reminding everyone to double check their APN settings - even have settings for notifications like I mentioned in my earlier post.
We simply don't believe in OOB, we'll never ever charge clients OOB if they use our data.
The problem is with people who are not tech savy, my parents dont even know what APN means
This isn't afrihost's fault, its just not a really good idea to get this data on anything other then prepaid.
Yeah its an MTN issue, my point is that obviously the poster got a false sense of security because of the afrihost data deals!
Orihalcon
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Bloody impossible then.
Blatant billing error by MTN looks like. Print screen and capture everything. Record calls. If possible go to their head offices. Otherwise go to local branch and speak to manager and present all your evidence. Not a damn CHANCE I'd allow 14k to go off my account for THEIR stuff up.
Keep us posted. Also as stated - Facebook page post this.
Blatant billing error by MTN looks like. Print screen and capture everything. Record calls. If possible go to their head offices. Otherwise go to local branch and speak to manager and present all your evidence. Not a damn CHANCE I'd allow 14k to go off my account for THEIR stuff up.
Keep us posted. Also as stated - Facebook page post this.
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Orihalcon
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Uhm...no. How can Afrihost take responsibility for what is happening on YOUR handset. The guys' device could have rebooted, an app could have been installed that alters the settings or resets them, or or or. Any of a myriad things could have happened.
Absolutely blue buggerall to do with "false sense of security". Geez.
This looks like an MTN billing fault in any case.
vinodh
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Looks that way. The big trick now will be to convince MTN that it's their mistake.
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How so though? Please take a look at my other posts in this thread - we have notifications setup to avoid OOB and other billing on the account.
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We can't really intervene with MTN's billing - as much as we really do feel that bills like these are really difficult to deal with. I think anyone would be pretty broken by this kind of incident - it's why we really determined to never have anything like OOB rates. We do have top up rates, but at least you top up when you want (or not at all if you being disciplined with your spend)
I wish we could do more here - I think the best advice is to take this through to MTN and dispute the billing - hopefully they will see reason
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The problem is with people who are not tech savy, my parents dont even know what APN means
This isn't afrihost's fault, its just not a really good idea to get this data on anything other then prepaid.
Yeah I do get you, yet again - would you folks be using 5GB of mobile data a month though? I know my folks wouldn't have a clue where to start
Anyway, as I mentioned in a few other posts on this thread - we do have notifications setup to remind our clients that we haven't picked up a connection from their device on the APN.
Best of luck to the OP on getting this sorted!
Elite Override
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R 84,74 per MB.
They should use this in their advertising.
They should use this in their advertising.
vinodh
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I got hold of MTN again, told them that i'm being billed R14000 for 168mb of data and that its a billing error and that they must fix it. They point blank refuse. They Say that this can only be investigated after the 7th of December. According to them, I must wait till then and their nothing more that they can do.
Yeah I do get you, yet again - would you folks be using 5GB of mobile data a month though? I know my folks wouldn't have a clue where to start
Anyway, as I mentioned in a few other posts on this thread - we do have notifications setup to remind our clients that we haven't picked up a connection from their device on the APN.
Best of luck to the OP on getting this sorted!
I do agree with the sentiment that a contract in this country is a risky thing - it seems that the operators can claim any amount and the customer can't really do anything about it, or risk ending up with a bad credit record.
I'd love to be able to continue using Afrihost Mobile on my phone (used it for two months, was fantastic), but I'm not going to keep a contract with MTN for this. I'll consider using your excellent services again as soon as it is available to prepaid MTN customers.