Hey guys,
Don't know if anyone has any suggestions because rain can't help me. I have a quite a few 5G towers around me. One 0.6km away, one 0.5km away and one 1.1km away. 2 of them i can see from my roof.
I had speeds of 200mbps download, 40mbps up with 19/20 ping everyday. 3 weeks ago at 10:00 at night, i was playing modern warfare. Had lag spikes and it jumps into 1000 ping. Went and did a speed test and cant even reach 5mbps down with 0.5mbps up and then 40 to 400 ping. Its still happening to this day. The router was mounted outside on the roof. I took it off the roof and now im getting 30 to 40 mbps where its mounted now on a wall next to the gate.
Zahir from rain called me on monday and tried to help me and it looked fine as i was getting 150mbps down with the normal 19/20 ping. He only told me to aim it into certain directions. After the call about 5 minutes later it started again. Lag spikes, speeds below 5mbps. I placed the router everywhere in my yard now with no better speeds.
On 192.168.8.1 it shows i have full 5G signal and full 4G signal. Even inside the house. I messaged the rain dude on here and he said he'll pass it over to someone. Then for 2 days straight the wifi didn't work and i came back on to ask him to cancel the 5G. When i cancelled my Telkom products atleast they tried to keep me by offering me better service and a better deal.
Played around in the router settings and changed the antenna to fixed, toggled the NSA thingy and locked to 5G option. The wifi works fine for 5 minutes then i have to reset the router because it doesn't work.
Complaints have been lodged at ICASA, ISPA and NCC. The ICASA complaint worked so far as they called me a week later after i lodged the complaint but the Rain rep said i was overshooting my tower by 25km? How am i overshooting the tower by 25km and still get full 5G signal? I told the Rain rep lets give it a week and she has to call me back so we can fix it. Still no call.
Does someone know of any settings i can change in the router setting?
Have someone i can call to come out and fix it?
I know it wont be cancelled because it takes them ages to come back to me.
I have fibre in my complex but will only be active end of August.
Don't know if anyone has any suggestions because rain can't help me. I have a quite a few 5G towers around me. One 0.6km away, one 0.5km away and one 1.1km away. 2 of them i can see from my roof.
I had speeds of 200mbps download, 40mbps up with 19/20 ping everyday. 3 weeks ago at 10:00 at night, i was playing modern warfare. Had lag spikes and it jumps into 1000 ping. Went and did a speed test and cant even reach 5mbps down with 0.5mbps up and then 40 to 400 ping. Its still happening to this day. The router was mounted outside on the roof. I took it off the roof and now im getting 30 to 40 mbps where its mounted now on a wall next to the gate.
Zahir from rain called me on monday and tried to help me and it looked fine as i was getting 150mbps down with the normal 19/20 ping. He only told me to aim it into certain directions. After the call about 5 minutes later it started again. Lag spikes, speeds below 5mbps. I placed the router everywhere in my yard now with no better speeds.
On 192.168.8.1 it shows i have full 5G signal and full 4G signal. Even inside the house. I messaged the rain dude on here and he said he'll pass it over to someone. Then for 2 days straight the wifi didn't work and i came back on to ask him to cancel the 5G. When i cancelled my Telkom products atleast they tried to keep me by offering me better service and a better deal.
Played around in the router settings and changed the antenna to fixed, toggled the NSA thingy and locked to 5G option. The wifi works fine for 5 minutes then i have to reset the router because it doesn't work.
Complaints have been lodged at ICASA, ISPA and NCC. The ICASA complaint worked so far as they called me a week later after i lodged the complaint but the Rain rep said i was overshooting my tower by 25km? How am i overshooting the tower by 25km and still get full 5G signal? I told the Rain rep lets give it a week and she has to call me back so we can fix it. Still no call.
Does someone know of any settings i can change in the router setting?
Have someone i can call to come out and fix it?
I know it wont be cancelled because it takes them ages to come back to me.
I have fibre in my complex but will only be active end of August.
