Rain wants your money at ALL COSTS Even at the inconvenience of their customers ... For the past 8 months rain has been implementing dirty tactics to extract more money from us.
Firstly they removed the option to deactivate your plan on your own using the website or app and forced customers to contact 'Customer Service' iistead. We all know how non-existent their customer service was last year, so if they don't respond before the beginning of the next month you are screwd!! OH AND THEY DONT EVEN TELL YOU ABOUT THIS CHANGE ,YOU WILL FIND OUT THE HARD WAY like I did.. DIRTY TACTIC 1
TODAY I just tried to downgrade my unlimited 4g plan to pay as you use ( or any any other plan that will allow me not to pay anything untill I'm ready to use rain again ) but was told I have to completely cancel my sim card meaning I I have TO ORDER A NEW Sim CARD AND GO THROUGH THE WHOLE RICA PROCESS ALL OVER AGAIN...THEY ARE TRYING TO INCENTIVISE CUSTOMERS NOT TO DEACTIVE(pause) THEIR "month to month plans " BY INCONVENIENCING THEM With Any Unnecessary Process . DIRTIEST TACTIC EVER !:! RAIN DOESNT CARE ABOUT THEIR CUSTOMERS .WE ARE JUST CASHCOWS TO THEM.
MXM Guys Cell C and MTN has just introduced very affordable LTE plans. For 200 bucks I can get 100gb{50day+50night) from Cell C and according to rains own data usage stats I use much less than that monthly so I should be good. RAIN NETWORK SUCKS so that's also another reason to bounce
Firstly they removed the option to deactivate your plan on your own using the website or app and forced customers to contact 'Customer Service' iistead. We all know how non-existent their customer service was last year, so if they don't respond before the beginning of the next month you are screwd!! OH AND THEY DONT EVEN TELL YOU ABOUT THIS CHANGE ,YOU WILL FIND OUT THE HARD WAY like I did.. DIRTY TACTIC 1
TODAY I just tried to downgrade my unlimited 4g plan to pay as you use ( or any any other plan that will allow me not to pay anything untill I'm ready to use rain again ) but was told I have to completely cancel my sim card meaning I I have TO ORDER A NEW Sim CARD AND GO THROUGH THE WHOLE RICA PROCESS ALL OVER AGAIN...THEY ARE TRYING TO INCENTIVISE CUSTOMERS NOT TO DEACTIVE(pause) THEIR "month to month plans " BY INCONVENIENCING THEM With Any Unnecessary Process . DIRTIEST TACTIC EVER !:! RAIN DOESNT CARE ABOUT THEIR CUSTOMERS .WE ARE JUST CASHCOWS TO THEM.
MXM Guys Cell C and MTN has just introduced very affordable LTE plans. For 200 bucks I can get 100gb{50day+50night) from Cell C and according to rains own data usage stats I use much less than that monthly so I should be good. RAIN NETWORK SUCKS so that's also another reason to bounce