Rain customer support Help!!!

@rain_mobile
Please can you check my account?
Been like this all day. I think I know why - my laptop was left on last night and GTA V updated 10Gb - and I did a few Steam Gbs on my desktop also (both complete before 5am). Feels like you have me throttled as a result. I never use much during the day - but Skype and browsing is completely useless at the moment:

1.PNG

It's a solid signal - and can flatline at 10Mbps unless shaped or congestion.
Thanks in advance.
 
ScrooV said:
@rain_mobile
Please can you check my account?
Been like this all day. I think I know why - my laptop was left on last night and GTA V updated 10Gb - and I did a few Steam Gbs on my desktop also (both complete before 5am). Feels like you have me throttled as a result. I never use much during the day - but Skype and browsing is completely useless at the moment:

View attachment 1024560

It's a solid signal - and can flatline at 10Mbps unless shaped or congestion.
Thanks in advance.
Click to expand...
Hi @ScrooV I will look into it and advise
 
I have been waiting since the 24th of January for Rain to refund me as they couldnt activate my sim card according to them they did refund me. I asked them if I can send my bankstatements to proof there is no refund but they couldnt answer me i am talking about almost R600
 
haroldj said:
Hi Rain, Is 5G planned for Durban?
Click to expand...
When I spoke to the networks CEO in July last year, they were expecting 5G in Durban by December. Either their plans have changed, or there is a delay. Either way, they seem to be making no annoucements about it... So it's anyone's guess.
 
Cw123 said:
I have been waiting since the 24th of January for Rain to refund me as they couldnt activate my sim card according to them they did refund me. I asked them if I can send my bankstatements to proof there is no refund but they couldnt answer me i am talking about almost R600
Click to expand...
Good Morning @Cw123

Please PM me your email address linked to your rain profile, I will investigate for you
 
Good day,My friends got him rain sim last week and is paying the R400 deal but his speed has been 0.9 and never reached 1 meg per second.How can he improve on this and is there anything he can do as his coverage status for signal is 2 bars on lte phone.WIll a router help and what percentage increase will there be.I told him before getting the sim he should of tested the area but a non tech guy never listens to reason...lol
 
dablakmark8 said:
Good day,My friends got him rain sim last week and is paying the R400 deal but his speed has been 0.9 and never reached 1 meg per second.How can he improve on this and is there anything he can do as his coverage status for signal is 2 bars on lte phone.WIll a router help and what percentage increase will there be.I told him before getting the sim he should of tested the area but a non tech guy never listens to reason...lol
Click to expand...
Hi @dablakmark8

Please provide me with their email via PM.
 
Why has rain decided to stop rolling out 5G in Durban?
 
Trying to open account and pay but I am not receiving the OTP to make the payment. I need to activate the SIM.
Thanks
 
My Daughters has been without internet (Rain 4G) for the 3rd day now, studying in Stellenbosch, I got a response from agent (This was when support was still working) to move the modem so it looks to Victoria street, and this did not work, thereafter I tried phoning the support no 081 610 1000 and that is quite a joke, as after phoning must be 20 times I could not get through, on the Rain site there is nowhere to submit another Fault, and low and behold the [email protected] email has now been deactivated, and sends you to the site, which has nowhere to log a fault? How in heavens name does one get in touch with Rain?? Ref 12714619.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X