Rain Not cancelling my subscription by not responding

fyniaina

fyniaina

Member
Joined
Feb 18, 2023
Messages
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I am writing on behalf of my brother regarding his Rain account. He has been trying to cancel his account since April 2025 but Rain keeps charging him and says they will cancel it—but they never do. Instead, they keep adding to his bill, for a router that he’s not using every month, and say that he needs to settle the amounts they keep adding in order for him to cancel.
When he tries to call, he gets no response, and he even went to your offices where he was told the account would be cancelled. Yet Rain still keeps charging him instead.
This is nonsense. He cancelled his subscription on time when he had no outstanding amount to pay, specifically to ensure he didn’t owe anything.
Please get this sorted. All he needs is for this subscription—which he is not using—to be cancelled and for Rain to take back the router so this whole thing can finally end.
 
fyniaina said:
I am writing on behalf of my brother regarding his Rain account. He has been trying to cancel his account since April 2025 but Rain keeps charging him and says they will cancel it—but they never do. Instead, they keep adding to his bill, for a router that he’s not using every month, and say that he needs to settle the amounts they keep adding in order for him to cancel.
When he tries to call, he gets no response, and he even went to your offices where he was told the account would be cancelled. Yet Rain still keeps charging him instead.
This is nonsense. He cancelled his subscription on time when he had no outstanding amount to pay, specifically to ensure he didn’t owe anything.
Please get this sorted. All he needs is for this subscription—which he is not using—to be cancelled and for Rain to take back the router so this whole thing can finally end.
Click to expand...
I am in the same situation since Feb, canccelled my service but still getting charged for a service I am not using. This is theft! I phoned them again today and was told the service will be cancelled in September....
 
sditshego said:
I am in the same situation since Feb, cancelled my service but still getting charged for a service I am not using. This is theft! I phoned them again today and was told the service will be cancelled in September....
Click to expand...
Hi Sditshego,
I don't know who's working as the rain rep here on my broadband but they are very efficient here. They check that account and verified everything and effectively cancelled the subscription for us so I'm sure they will be able to help you as well.
 
fyniaina said:
I am writing on behalf of my brother regarding his Rain account. He has been trying to cancel his account since April 2025 but Rain keeps charging him and says they will cancel it—but they never do. Instead, they keep adding to his bill, for a router that he’s not using every month, and say that he needs to settle the amounts they keep adding in order for him to cancel.
When he tries to call, he gets no response, and he even went to your offices where he was told the account would be cancelled. Yet Rain still keeps charging him instead.
This is nonsense. He cancelled his subscription on time when he had no outstanding amount to pay, specifically to ensure he didn’t owe anything.
Please get this sorted. All he needs is for this subscription—which he is not using—to be cancelled and for Rain to take back the router so this whole thing can finally end.
Click to expand...
I've been trying to cancel for a month now. I'm unemployed, I can't afford this
 
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