Rain routing issue

[Cool_Guy1989]

So I have been a Rain fixed LTE user for about a year now. Since about mid week last week I started experiencing problems accessing a few different websites as well as using certain programs that require access to the internet. I have tried numerous different tests and it seems that Rain may have routing issues, am I the only one. Here is what I tried:

• Pinged servers I am having issues with via Rain - in most cases there are no responses from the said servers. When I use my ADSL and other LTE provider, the servers are fine.
• Speed tests are good.
• Using a VPN whilst using Rain gets a positive response from the servers.
• Signal is good.
• Tested from two different locations within 8km of each other.

Has anyone experienced similar issues and what did you do?

 

[Dubious_outlook]

Dont know what happened last week, but I had trouble accessing any Internet on Thursday eve (23rd), since then my Netflix and other general internet access has been quite intermittent.

Also Netflix bombs out a few times before it gets going.

 

[Cool_Guy1989]

Dont know what happened last week, but I had trouble accessing any Internet on Thursday eve (23rd), since then my Netflix and other general internet access has been quite intermittent.

Also Netflix bombs out a few times before it gets going.

Did you report it, what did they say? I'm interested to see if you get the same generic replies I do.

 

[dotcat]

So I have been a Rain fixed LTE user for about a year now. Since about mid week last week I started experiencing problems accessing a few different websites as well as using certain programs that require access to the internet. I have tried numerous different tests and it seems that Rain may have routing issues, am I the only one. Here is what I tried:

• Pinged servers I am having issues with via Rain - in most cases there are no responses from the said servers. When I use my ADSL and other LTE provider, the servers are fine.
• Speed tests are good.
• Using a VPN whilst using Rain gets a positive response from the servers.
• Signal is good.
• Tested from two different locations within 8km of each other.

Has anyone experienced similar issues and what did you do?

Seem like they routing all traffic via West Indian Ocean Cable Company - I've done tests all over the world and all seems to route via a West Indian Ocean Cable Company server. Maybe that's where the issue is.

I'm sure you have switched your dns to 8.8.8.8 or 1.1.1.1 or 9.9.9.9 and see if it makes a difference?

 

[Cool_Guy1989]

Seem like they routing all traffic via West Indian Ocean Cable Company - I've done tests all over the world and all seems to route via a West Indian Ocean Cable Company server. Maybe that's where the issue is.

I'm sure you have switched your dns to 8.8.8.8 or 1.1.1.1 or 9.9.9.9 and see if it makes a difference?

Thanks, I've changed the DNS, it certainly seems to be making a difference. Let me test it throughout the day. Thank you!

 

[ScottulusMaximus]

Same issue here, using 1.1.1.1 doesn't help but a VPN did allow me on the one site that was misbehaving.

I've logged a ticket, maybe do the same with the sites you have issues with so they can see it's more widespread.

 

[Cool_Guy1989]

Seem like they routing all traffic via West Indian Ocean Cable Company - I've done tests all over the world and all seems to route via a West Indian Ocean Cable Company server. Maybe that's where the issue is.

I'm sure you have switched your dns to 8.8.8.8 or 1.1.1.1 or 9.9.9.9 and see if it makes a difference?

Update: It seems to work at times but there definitely seems to be a problem. I play have also noticed it with a particular MOBA I play where the chat function doesn't seem to work.

 

[Cool_Guy1989]

Same issue here, using 1.1.1.1 doesn't help but a VPN did allow me on the one site that was misbehaving.

I've logged a ticket, maybe do the same with the sites you have issues with so they can see it's more widespread.

I will. Did you get any feedback from them?

 

[Bernie]

I had numerous DNS issue this last week. Used google, cloudflare their own DNS all the same. Also I see that uploads have been throttled to 3Mbs or thereabouts, where at the beginning of the month it was closer to 10. I think they having capacity issues.

 

[SeaSickMama]

I had numerous DNS issue this last week. Used google, cloudflare their own DNS all the same. Also I see that uploads have been throttled to 3Mbs or thereabouts, where at the beginning of the month it was closer to 10. I think they having capacity issues.

Have you played between the 1800 & 2600 band to see if that affects the upload throughput ?

 

[Düber]

________:~$ traceroute google.com



traceroute to google.com (172.217.170.46), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.661 ms 0.661 ms 0.731 ms

2 * * *

3 agg01-jhb-core.rain.network (41.73.34.193) 42.346 ms 44.183 ms 42.511 ms

4 pe01-jhb-core.rain.network (41.73.34.205) 40.587 ms 39.885 ms 40.496 ms

5 * * *

6 10.199.166.2 (10.199.166.2) 41.332 ms 27.058 ms 29.386 ms

7 google.ixp.joburg (196.60.8.166) 29.477 ms 29.768 ms 34.489 ms

8 74.125.245.193 (74.125.245.193) 34.540 ms 74.125.245.209 (74.125.245.209) 40.913 ms 74.125.245.193 (74.125.245.193) 34.364 ms

9 172.253.65.251 (172.253.65.251) 34.595 ms 34.762 ms 172.253.65.249 (172.253.65.249) 26.697 ms

10 jnb02s03-in-f14.1e100.net (172.217.170.46) 27.926 ms 28.744 ms 29.434 ms



________:~$ traceroute mybroadband.co.za



traceroute to mybroadband.co.za (104.20.10.169), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.647 ms 0.588 ms 0.712 ms

2 * * *

3 agg01-jhb-core.rain.network (41.73.34.193) 38.108 ms 72.304 ms 71.865 ms

4 pe01-jhb-core.rain.network (41.73.34.205) 38.466 ms 38.141 ms 38.194 ms

5 * * *

6 10.199.166.2 (10.199.166.2) 43.417 ms 32.560 ms 32.604 ms

7 igw02-jhb-core.rain.network (41.73.34.234) 32.846 ms 32.624 ms 38.576 ms

8 mi-za-rba-pe6-gi0-3-382.ip.isnet.net (196.37.212.182) 38.794 ms mi-za-rba-pe6-gi0-3-54.ip.isnet.net (196.36.222.230) 41.993 ms mi-za-rba-pe6-gi0-3-382.ip.isnet.net (196.37.212.182) 38.930 ms

9 168.209.217.65 (168.209.217.65) 29.320 ms 168.209.218.66 (168.209.218.66) 28.768 ms 168.209.0.238 (168.209.0.238) 27.889 ms

10 168.209.100.192 (168.209.100.192) 28.014 ms pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 34.971 ms core1a-bry-gi1-0-3.ip.isnet.net (168.209.100.194) 27.933 ms

11 cloudflare.ixp.joburg (196.60.8.198) 29.098 ms 29.374 ms 28.939 ms

12 104.20.10.169 (104.20.10.169) 38.161 ms 33.371 ms 40.263 ms



________:~$ traceroute afrihost.co.za



traceroute to afrihost.co.za (169.1.1.221), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.563 ms 58.731 ms 0.683 ms

2 * * *

3 agg02-jhb-core.rain.network (41.73.34.197) 38.260 ms 38.246 ms 39.793 ms

4 pe02-jhb-core.rain.network (41.73.34.209) 35.286 ms 35.379 ms 35.351 ms

5 * * *

6 10.1.29.2 (10.1.29.2) 35.852 ms 26.269 ms 31.518 ms

7 * * *

8 igw02-jhb-core.rain.network (41.73.34.229) 36.671 ms 36.901 ms 36.697 ms

9 igw01-jhb-core.rain.network (41.73.34.233) 36.475 ms 36.594 ms 28.199 ms

10 196-60-9-220.ixp.joburg (196.60.9.220) 23.307 ms 25.659 ms 29.498 ms

11 * * *

12 * * *

13 * * *

14 * * *

15 * * *

16 * * *

17 * * *

18 * * *

19 * * *

20 * * *

21 * * *

22 * * *

23 * * *

24 * * *

25 * * *

26 * * *

27 * * *

28 * * *

29 * * *

30 * * *



________:~$ traceroute rain.co.za



traceroute to rain.co.za (41.73.51.11), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.654 ms 0.635 ms 0.745 ms

2 * * *

3 agg02-jhb-core.rain.network (41.73.34.197) 34.283 ms 38.996 ms 44.661 ms

4 pe02-jhb-core.rain.network (41.73.34.209) 35.543 ms 35.528 ms 37.134 ms

5 * * *

6 10.199.166.5 (10.199.166.5) 37.440 ms 25.675 ms 26.032 ms

7 41.73.34.81 (41.73.34.81) 27.534 ms 27.941 ms 32.431 ms

8 * * *

9 10.120.16.9 (10.120.16.9) 32.804 ms 38.695 ms 25.765 ms

10 41.73.51.11 (41.73.51.11) 24.527 ms 29.710 ms 24.346 ms

Also in Centurion, been like this for a few nights now but only on the Afrihost Rain, direct Rain is relatively fast when I switch over.


If somebody could explain these traceroutes to me I would be very thankful, it (to my eye) seems google is bypassed (ie not counted as usage) while other sites need to get to Afrihost before moving on( for billing I assume), and Afrihost seems slow or down.

^^^
I posted this on another thread, but it seems more relevant here. These are the same sites now using the Rain mobile sim.

There is really something wrong with the fixed LTE.

________:~$ traceroute google.com

traceroute to google.com (216.58.223.142), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 0.464 ms 63.872 ms 0.746 ms
2 * * *
3 agg01-jhb-core.rain.network (41.73.34.193) 43.657 ms 43.642 ms 48.444 ms
4 pe01-jhb-core.rain.network (41.73.34.205) 43.399 ms 43.406 ms 43.714 ms
5 * * *
6 igw01-jhb-core.rain.network (41.73.34.225) 44.091 ms 20.676 ms 20.935 ms
7 igw02-jhb-core.rain.network (41.73.34.234) 24.746 ms 24.342 ms 26.597 ms
8 mi-za-rba-pe6-gi0-3-382.ip.isnet.net (196.37.212.182) 28.283 ms mi-za-rba-pe6-gi0-3-54.ip.isnet.net (196.36.222.230) 28.683 ms 30.208 ms
9 168.209.0.238 (168.209.0.238) 30.685 ms 168.209.217.65 (168.209.217.65) 29.052 ms 168.209.0.242 (168.209.0.242) 40.266 ms
10 core1a-bry-gi1-0-3.ip.isnet.net (168.209.100.194) 39.925 ms 168.209.100.192 (168.209.100.192) 36.670 ms pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 31.087 ms
11 72.14.205.16 (72.14.205.16) 35.488 ms 72.14.214.90 (72.14.214.90) 32.699 ms 33.237 ms
12 72.14.214.90 (72.14.214.90) 32.819 ms 74.125.245.209 (74.125.245.209) 32.145 ms 74.125.245.193 (74.125.245.193) 31.477 ms
13 172.253.65.255 (172.253.65.255) 24.275 ms 74.125.245.193 (74.125.245.193) 23.610 ms 172.253.65.253 (172.253.65.253) 23.996 ms
14 jnb02s01-in-f14.1e100.net (216.58.223.142) 29.396 ms 25.199 ms 36.109 ms

________:~$ traceroute mybroadband.co.za

traceroute to mybroadband.co.za (104.20.9.169), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 0.635 ms 0.612 ms 0.764 ms
2 * * *
3 agg02-jhb-core.rain.network (41.73.34.197) 43.141 ms 43.143 ms 44.601 ms
4 pe02-jhb-core.rain.network (41.73.34.209) 29.118 ms 30.582 ms 29.182 ms
5 * * *
6 igw02-jhb-core.rain.network (41.73.34.229) 37.911 ms 24.564 ms 24.991 ms
7 mi-za-rba-pe6-gi0-3-54.ip.isnet.net (196.36.222.230) 29.881 ms 29.469 ms mi-za-rba-pe6-gi0-3-382.ip.isnet.net (196.37.212.182) 32.517 ms
8 168.209.0.238 (168.209.0.238) 35.029 ms 168.209.218.66 (168.209.218.66) 32.594 ms 168.209.217.65 (168.209.217.65) 31.422 ms
9 pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 31.753 ms 168.209.0.20 (168.209.0.20) 32.795 ms 196.26.0.130 (196.26.0.130) 23.877 ms
10 pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 23.878 ms 196.26.0.10 (196.26.0.10) 22.946 ms cloudflare.ixp.joburg (196.60.8.198) 23.060 ms
11 cloudflare.ixp.joburg (196.60.8.198) 33.990 ms 104.20.9.169 (104.20.9.169) 27.871 ms cloudflare.ixp.joburg (196.60.8.198) 34.769 ms

________:~$ traceroute afrihost.co.za

traceroute to afrihost.co.za (169.1.1.221), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 0.551 ms 52.734 ms 0.692 ms
2 * * *
3 agg02-jhb-core.rain.network (41.73.34.197) 30.570 ms 36.302 ms 40.221 ms
4 pe02-jhb-core.rain.network (41.73.34.209) 33.307 ms 33.249 ms 33.421 ms
5 * * *
6 igw02-jhb-core.rain.network (41.73.34.229) 35.950 ms 20.190 ms 27.963 ms
7 41.73.34.233 (41.73.34.233) 28.129 ms 29.297 ms 29.398 ms
8 196-60-9-220.ixp.joburg (196.60.9.220) 27.729 ms 27.789 ms 27.698 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

________:~$ traceroute rain.co.za

traceroute to rain.co.za (41.73.51.11), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 0.486 ms 0.576 ms 0.759 ms
2 * * *
3 agg02-jhb-core.rain.network (41.73.34.197) 40.748 ms 40.734 ms 40.836 ms
4 pe02-jhb-core.rain.network (41.73.34.209) 32.626 ms 31.678 ms 31.744 ms
5 * * *
6 igw02-jhb-core.rain.network (41.73.34.229) 32.655 ms 23.736 ms 28.424 ms
7 41.73.34.81 (41.73.34.81) 28.578 ms 28.827 ms 33.344 ms
8 * * *
9 10.120.16.9 (10.120.16.9) 33.420 ms 33.688 ms 21.217 ms
10 41.73.51.11 (41.73.51.11) 18.972 ms 22.465 ms 23.650 ms

 

[SAV]

Also been having issues lately, especially with Netflix. I'll try changing the DNS and see if it helps, thanks.

 

[ScottulusMaximus]

I will. Did you get any feedback from them?

Nope, they say they can't see an issue but is still giving grief.

 

[Dubious_outlook]

I've tried OpenDNS and Google. Honestly dont think it's a DNS issue. Netflix has become a real pain, it is almost unusable, but during the day it's fine. Seems like if you actually get a show to start playing, it will be ok (mostly), but often it just sits buffering and goes nowhere.

At night often basic webpages just plain fail.

For me, last week Thursday(23rd) seemed to be the turning point, it was a little intermittent before then, but not nearly so bad.

This is in Randburg BTW.

 

[ScottulusMaximus]

It's definitely not a DNS issue or a tower issue please open tickets with your ISP's gents so they see it's widespread.

 

[SAV]

I have opened a ticket with Afrihost yesterday morning. Their "solution" was to enable roaming.
No feedback since.

 

[pinball wizard]

Rain may have routing issues,

Has anyone experienced similar issues and what did you do?

Clean your gutters.

 

[Pixual]

This week I have been having some serious issues with my fixed LTE service from Rain, especially on Google products like YouTube and Gmail. Sometimes I can connect without any issues, then suddenly there is nothing happening. Even Google Sheets I use every day will work on one browser and not another. I am going insane.

Reporting this to Afrihost would be futile so I don't bother. Hopefully there are some people on here who can advise what we can do?

 

[Pixual]

And Google keeps telling me I am offline. WTF is going on? Is this some kind of dark web BS that these tech giants are perpetuating agains the Huawei routers? I swear I have never seen this sort of behaviour online before. It makes zero sense to me.

 

[mrlgm007]

And Google keeps telling me I am offline. WTF is going on? Is this some kind of dark web BS that these tech giants are perpetuating agains the Huawei routers? I swear I have never seen this sort of behaviour online before. It makes zero sense to me.

same issue google says offline but i am online can ping sites is this DNS or Nat issue / Proxy server ?

we all need to do the same tests to see what we get.

I connected to the work VPN all traffic routed on that was working fine with the laptop