Rain sim activated but still no network

[Montell2000]

Hi.
I got a SMS and EMAIL to say my sim card is activated however when I tested it, it didn't want to connect to the internet. How do I proceed, I changed my APN settings as well. Does it usually take so long after activation?

Thank you in advance.

 

[SeaSickMama]

Hi.
I got a SMS and EMAIL to say my sim card is activated however when I tested it, it didn't want to connect to the internet. How do I proceed, I changed my APN settings as well. Does it usually take so long after activation?

Thank you in advance.

You getting signal ?

 

[Polymathic]

What device is the SIM in?

 

[rain_mobile]

Basic troubleshooting steps:
1) If you received the SMS and email then the SIM is provisioned successfully on the system
2) If you have no signal on the router then check if its a 4G enabled device, if yes, then move the router to a window for better signal
3) If you have signal on the router and no connectivity, then check your APN settings

 

[Montell2000]

You getting signal ?

No.

 

[rain_mobile]

please DM your email address used to sign up with rain for further assistance

 

[Les Hall]

My sim is activated,got SMS,but I can't connect,won't accept password

 

[ld13]

My sim is activated,got SMS,but I can't connect,won't accept password

What password? The APN has no username/password, the APN should simply be rain

 

[Les Hall]

What password? The APN has no username/password, the APN should simply be rain

The wifi connection won't accept the password from the back of the router

 

[ld13]

The wifi connection won't accept the password from the back of the router

Has nothing to do with RAIN. Simply factory reset the router.

 

[Les Hall]

Has nothing to do with RAIN. Simply factory reset the router.

Connected,thanks,but no internet

 

[ld13]

Connected,thanks,but no internet

Once connected to the wifi, you need to check that the SIM is actually connected and that the APN settings are correct.

 

[Tselane1]

I have pay twice for my installment but I'm still disconnected please help to connect me to the network please

 

[rain_mobile]

I have pay twice for my installment but I'm still disconnected please help to connect me to the network please

Hi Tselane1

Apologies for the inconvenience, could you please send me your email address linked to your rain account via PM

 

[Tselane1]

Hi
Email is [email protected]

Regards
Tselane
0725157092

 

[rain_mobile]

Thank you , but this is a public platform i would not suggest you leave your personal information on here.

 

[Rudoj]

@rain_mobile tried to PM you with same issue.
Also sent my email add assiciated with Rain sim
Thx!!

 

[rain_mobile]

@rain_mobile tried to PM you with same issue.
Also sent my email add assiciated with Rain sim
Thx!!

Hi @Rudoj

I have responded to your PM.

 

[Muronga]

Hi.
I got a SMS and EMAIL to say my sim card is activated however when I tested it, it didn't want to connect to the internet. How do I proceed, I changed my APN settings as well. Does it usually take so long after activ

I have lost my rain sim so i have buy another sim to someone so how do i activate new one please help me

 

[rain_mobile]

I have lost my rain sim so i have buy another sim to someone so how do i activate new one please help me

Hi @Muronga

Please provide me with your email via PM