RAINing with sunny skies

[SlaapstadREM]

I changed from Telkom LTE to Rain in April of this year. I was hesitant due to the bad reviews I have seen on here but I decided to give it a go. I took the Premium 5G package and for the 1st month I received well over 400Mbps download, a low ping and very decent upload.
With Fibre well on it's way, I thought that if this service would remain the same and give me the same speeds or even a fraction less, I would be a happy customer.
Two months ago, my Blue 5G light was gone from my Modem but I was still receiving in access of 200 Mbps.
Fast forward to yesterday when trenching for my Fibre was completed but no services or any connections to that node has been made yet.
I have been struggling with a solid connection and for the first time in months I am not enjoying online gaming as much as I should. Even Youtube is buffering all the time and it's a constant pain.
Anyone else experiencing this issue. I am in Kraaifontein in Cape Town and located quite close to a 5G tower as well hence my earlier mentioned good speeds.
This is what I was getting earlier which is not acceptable for a 5G service.

 

[SlaapstadREM]

To also be clear, I isolated directly to the Router and disconnected all devices and still received those speeds

 

[rain_mobile]

I changed from Telkom LTE to Rain in April of this year. I was hesitant due to the bad reviews I have seen on here but I decided to give it a go. I took the Premium 5G package and for the 1st month I received well over 400Mbps download, a low ping and very decent upload.
With Fibre well on it's way, I thought that if this service would remain the same and give me the same speeds or even a fraction less, I would be a happy customer.
Two months ago, my Blue 5G light was gone from my Modem but I was still receiving in access of 200 Mbps.
Fast forward to yesterday when trenching for my Fibre was completed but no services or any connections to that node has been made yet.
I have been struggling with a solid connection and for the first time in months I am not enjoying online gaming as much as I should. Even Youtube is buffering all the time and it's a constant pain.
Anyone else experiencing this issue. I am in Kraaifontein in Cape Town and located quite close to a 5G tower as well hence my earlier mentioned good speeds.
This is what I was getting earlier which is not acceptable for a 5G service.

Hi @SlaapstadREM

Please provide me with your email via Private Message?