Rain's big fall from grace - Here is what happened

[backstreetboy]

I am done with the crapy service I got. I paid R479 for 1 meg line. This was a pain. When are they closing?

5 'o clock...

 

[IdlePhaedrus]

Odd article. Editor at large was punting Rain on Cape Talk a couple of weeks back.

Related article is here.

 

[username and 23 others]

Odd article. Editor at large was punting Rain on Cape Talk a couple of weeks back.

Related article is here.

Yeah... The Rain/MyBB "relationship" I find very perplexing (and disturbing).

Oh well.

 

[Praeses]

 

[KikzAzz]

They Said 48hours My Complain For internet Speed With today A Month Not Sort Everytime I contact support they says we will contact U BT From Last 15 Days No Body Call Me Back To Say Whts Going On Its Becoming A worst Service day By Day

Huh?

 

[Thor]

Corporate Greed

 

[NeonNinja]

View attachment 931137

In that 5% still getting good speeds I see.

 

[Gazg]

Ummm Mr Willem Roos, we dont want the fastest internet speeds, we just want, at least, the speeds at which you advertise and boast about to hook new subs in and that is 10mbps.

 

[bradross84.br]

Everything Rain claims you get with their network is a lie. Cant play videos at the lowest settings on youtube. You can forget about 10mbps download speeds. They are slling a 2G product at a 4G price. And they will do the same with 5G.

 

[Swa]

“For the 5G network we do aim to achieve excellent network speeds, with our average consistently remaining over 200Mbps for customers on our premium package,” Roos said.

Might have been true December 2019, far from it present day. My average speeds are around 100Mbps.

Roos added that they have experienced network configuration issues which have impacted performance on the 5G network.

No. Your 5G offering is saturated and you have not expanded to meet demand, as such performance is taking a knock.

No way 5G is saturated yet.

They Said 48hours My Complain For internet Speed With today A Month Not Sort Everytime I contact support they says we will contact U BT From Last 15 Days No Body Call Me Back To Say Whts Going On Its Becoming A worst Service day By Day

Translation? Punctuation? Grammar?

 

[ProfA]

Odd article. Editor at large was punting Rain on Cape Talk a couple of weeks back.

Related article is here.

Seems somebody hasn't paid their kickbacks like other ISPs that get glowing weekly advertising articles

Or the cheque bounced

 

[ProfA]

Corporate Greed

And Human Stupidity. People keep signing up. Those that are signed up aren't leaving.

 

[Totempole]

In that 5% still getting good speeds I see.

Embarrassing latency nevertheless.

 

[Mekon]

"but to provide unlimited data products at workable wireless broadband speeds. "
Yeah here's the problem. A lot of the time it's not workable but just a black hole. But ya all to happy to take your money out of my account every month aren't you?

 

[The_Librarian]

No issues so far except that I am starting to experience youtube buggering late in the afternoons. Probably kids downloading a ton of YT vids for offline viewing.

Apart from that little niggle, no other issues.

 

[Geoff.D]

I must be extremely lucky then cause I've had reasonably decent experiences with Rain...

So, are you on their Premium packages?

 

[soload00]

What is the future for Rain?

I hope management have an action plan to address the issues, not at all good for their brand

 

[Captain Beer]

Maybe prioritise your customers over Vodacoms?

I don't know about that, I'm on Vodacom, phone's connected to Rain infrastructure currently:

 

[Wasabee!]

I wonder if wireless spectrum issues, IPC or backhaul capacity issues. Perhaps a combination of all three sometimes?

 

[Ipwn 4]

Roos is full of it, similar comments were made about 4G before it went down the drain, 5G is showing similar signs.

Interesting to see that mybb has left the rain fan club after going out of there way just the other day to park next to towers for a fluff piece. Rain pull advertising maybe?