Really getting Irritated with Neotel

G

Gozzy

Senior Member
Joined
Jan 25, 2004
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Location
Western Cape
Every morning at approximately around 8am, my Neotel disconnects, I'm getting the feeling they are doing this on purpose, so that people who are at work already can't reconnect and therefore can't do anything.

I'm working in the I.T industry, and to get around firewalls a lot, I have a proxy server installed on my Home PC and all sorts of usefull things installed so that I can do what ever I can from work. (Incase im behind a firewall)

I have a program that automatically reconnects me once the line is dropped, but it doesn't work because its not entirely disconnected, the connection is still active.

I thought maybe it was the Handset that "freezes" after a while of use, so this morning, before I left for work (around 7am) I took out the power cable and the battery, for about a minute so that it doesn't happen again.

Now I'm at work, and I can't access again, now I'm almost sure Neotel does this so that users can't download while at work etc.

What is the point of Neotel Unlimited, if it does this?

Very unhappy customer. :(
 
Hey have you tried a program from one of the forum members Keeper called Neoping 0.3 Beta...Pings a server and also moves your mouse when in idle for to long. Maybe this will help.
 
I had lots of disconnects in the past but I have noticed that it is getting better of late. Not sure if that is because I am running Neoping or because the problems are being resolved but I am reasonably happy with Neotel ATM.

Neoflex 10GB Robindale Randburg
 
Gozzy said:
Every morning at approximately around 8am, my Neotel disconnects, I'm getting the feeling they are doing this on purpose, so that people who are at work already can't reconnect and therefore can't do anything. (
Click to expand...

Although there are other disconnects the 08:05 one is the most frequent (and noticeable).

I am trying to figure out where the problem lies. My mate lives up the street and he hasn't had any of these DNS disconnects, which is weird because we are on the same tower. The main difference between us is that his neoconnect is connected to a XP machine and I have been connecting through Server 2008 and now Windows 7. The other of course being that his drivers are 32-bit and mine 64-bit.

What OS, 32/64 are the rest of you running? Maybe it is the way the OS connects.
 
I'm running WinXP 32-bit and my Neotel connects for days on end without a single noticeable disconnection. Same goes for when I boot into Kubuntu 9.04.
 
Yo guys thanks for replies, my pc at home where the neotel is connected to is vanilla Windows XP 32bit SP3, IE7, WM 11.

I don't understand, weekends (From fri to mon) I get no disconnections, nothing.

So thats why I was thinking, they are trying to reserve bandwidth during business hours.

Strange.

Is there a program that I can schedule disconnects and reconnects on an hourly basis?

I'll give neoping a shot.

Thanks guys.

Kind Regards,
 
Oh and one more thing, when I signed up, I usually got 100kb/s + now the maximum I will get it is 30kb/s

?
 
Gozzy said:
Oh and one more thing, when I signed up, I usually got 100kb/s + now the maximum I will get it is 30kb/s

?
Click to expand...

I can do 220 KB/s but it is at average about 150KB/s. My disconnects also happens on weekends. Especially saturdays
 
Gozzy said:
Oh and one more thing, when I signed up, I usually got 100kb/s + now the maximum I will get it is 30kb/s

?
Click to expand...

That's why I never recommend Neotel to anyone despite the fact that I have a very stable and fast connection. When I first got Neotel, I used to get 120kB/s with a 4 bar signal then a couple of months later, Neoflex launched and I started getting 30kB/s. After much ranting on the forums, something was done and I then got 70kB/s. When Neotel last did their major upgrade in my area, I dropped from 4 signal bars to 2 (from 72 RSSI to 83), but speeds increased to 100kB/s. In the last couple of days, I've been getting close to 200kB/s.

The point is, it's erratic so I can't in good conscience tell someone to join up with Neotel when there's no way to predict whether they'll get 5kB/s or 200kB/s.
 
INteresting - I am getting good Speeds - 80-140kb in work hours and about 220KB at night - Also get disconnects, especially Saturdays but I dont use mine for work only for P2P so I dont really care I suppose
 
MDE said:
Hey have you tried a program from one of the forum members Keeper called Neoping 0.3 Beta...Pings a server and also moves your mouse when in idle for to long. Maybe this will help.
Click to expand...

I am glad that it appears to have helped a lot of people but I was hoping we were beyond having to do hacks like these to get a stable Internet connection in South Africa :(
 
I have noticed the same problem, if your connection is idle or you receive a phone call your whole connection goes ballsy until a restart of the device or reconnection.
Using either Neoping or mIRC/Chat-client in an active channel will prevent that and even improves what happens to your connection after you are finished with your call.
 
Do you guys think it has anything to do with the contention ratio? I read somewhere recently that when bandwidth is running low, they kick off the ppl who are consuming the most bandwidth.

This would probably then cause the dead yet alive connection which doesnt reconnect automatically? Plus these disconnects seem to occur during obvious peak times (8am when everyone gets to the office and check their email, in the evenings when everyone gets home and starts surfing and dloading?)
 
ushir said:
Do you guys think it has anything to do with the contention ratio? I read somewhere recently that when bandwidth is running low, they kick off the ppl who are consuming the most bandwidth.

This would probably then cause the dead yet alive connection which doesnt reconnect automatically? Plus these disconnects seem to occur during obvious peak times (8am when everyone gets to the office and check their email, in the evenings when everyone gets home and starts surfing and dloading?)
Click to expand...

You read somewhere :eek:? As a start up network I doubt these guys have the technology for that or even throttling connections like Torrents and peer-to-peer...
 
Why not? It makes perfect sense for a start up to employ techniques such as that as it allows them to have more "satisfied users" for less bandwidth costs.
 
Actually - reading now on NeoInternet for offices - it stays "We guarantee a contention ratio of 1:1" - so for home users im quite sure they dont offer 1:1 contention.
 
I use a batch script which fires off every hour - disconnects my Neotel connection, waits 20 seconds and then redials my Neotel connection. Found the commands on the net and its quite handy when you are going to work in the morning and don't want to find out that your Neotel "disconnected" 10 minutes after you left for work!
 
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