RebelTech problem

FaSMaN said:
Its December and judging from what I saw, they are swamped and flooded with orders, hence the wait.
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Think this could be part of the problem - this time of year all the suppliers are starting to wind down, so the resellers have a really difficult time trying to fulfill all those last minute orders from the suppliers.

Depending on the infrastructure of the supplier will largely depend on the order/delivery times.

Not much help, but usually patience is called for, particularly during December ;)
 
howardb said:
Think this could be part of the problem - this time of year all the suppliers are starting to wind down, so the resellers have a really difficult time trying to fulfill all those last minute orders from the suppliers.

Depending on the infrastructure of the supplier will largely depend on the order/delivery times.

Not much help, but usually patience is called for, particularly during December ;)
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Yup. The suppliers are closing on Tuesday afaik. Most stores aren't even taking orders after Monday. It usually also happens that everyone orders in the two weeks prior to this and yeah... backlog.
 
subxero said:
I have used RT for a while now. Their service and prices have always been great. But the last 2 times I bought from them, I had a similar problem. Made a stock confirmation query on the Monday, got the 'items are in stock with our suppliers - proceed with payment' mail on the Tuesday - made payment the same day. Thursday, the status was still sitting on payment required. Friday it was processing. Mailed them on the Monday and got a reply saying that all items would be shipped that afternoon. Queried again on the Wednesday since the status on their web site still said 'processing' and was told the same thing - that it would be sent off that afternoon. Got the tracking numbers on the Friday, but only received the components on the Monday as they had decided, out of their own accord to use SA Post Office. In all, that is 2 weeks from making the initial query to receipt of said items.

This was similar in both the last 2 purchases I made, which is not consistent with the all the prior purchases which have always taken 4-5 working days. So something or someone is not quite working out for them. I like Rune as she has always been really helpful. But in the last case, she tried to explain how she felt the time frame was acceptable, but got very muddled with time-frame dates she was quoting. I did not bother correcting her... we tend to move on to trying other suppliers when the ones we are used to start to slide a bit. But I may still use them again. Their prices are quite good. I hope they find the root cause of the problem (if they are unaware of it) and get back to the service level they used to be at.
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Almost exactly the same story. I've spent over a hundred grand with them over the years, but lately their delays have been unacceptable. On Thursday I placed an order with PC Int, who assured me that I'd get it by Tuesday ('cause Monday's a holiday) because Rebel Tech took too long to respond to my email query, and when I called them, they weren't able to give me the right answer. PC Int knew exactly what was going on and their service was OK, as usual. By the way, Rune's not a chick.
 
froot said:
Yup. The suppliers are closing on Tuesday afaik. Most stores aren't even taking orders after Monday. It usually also happens that everyone orders in the two weeks prior to this and yeah... backlog.
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Titan-Ice is stocked to the roof and will indeed be operational right thru. They are only closed on Sundays and public holidays.
 
Reading this thread (and other threads of people waiting for stuff from other online vendors), came to a conclusion:
1. If you order online, everything is out of your control (shipping, packaging, time) and, at times, things don't go as plan for the supplier too.
2. If you're in a hurry, rather go to a shop where you can pick up the thing you want and pay....that way you have it immediately and no crying is involved.
3. When ordering online, expect things to take longer than advertised/promised.

Here on MyBB is a plethora of threads of people complaining that they never get their online orders when they like to get it. And it's from all online shops, not just one or two. Ja, some may have a great experience, but there is allways someone not satisfied.
I must also point out that most of the South African online stores don't keep stock. They advertise stuff they still have to get from suppliers. So at times they are at the mercy of the suppliers. There is even stores that have to order from outside the country, once they get an order from you.
 
Seems Rebel Tech has been having a tough time lately..
From their FB page:
Just in case you were wondering why our FB page is so quiet. Rune (and his extended family) was involved in a car accident on Sunday while traveling overseas. He (and his loved one) are still in the hospital but should be out tomorrow. We will keep you posted - the best we can.
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Posted: 18/12/2012


Hi,

We are currently experiencing issues with our ticketing system. Please email [email protected] should you have any queries/issues/comments.

Thanks
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Posted: 16/12/2012
 
I bought from them last week.I also had a problem with stock,even after confirming stock I received a email shortly after saying supplier could not find item.By this time payment had already been made.They offered to refund the cost of the specific item or choose another item.I chose another item and the next day 10:30am the courier arrived.
 
This is sad to see some people are having issues with RT. Every time I have used them they have exceeded my expectations.
 
nakedpeanut said:
Seems Rebel Tech has been having a tough time lately..
From their FB page:

Just in case you were wondering why our FB page is so quiet. Rune (and his extended family) was involved in a car accident on Sunday while traveling overseas. He (and his loved one) are still in the hospital but should be out tomorrow. We will keep you posted - the best we can.

Posted: 18/12/2012
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Yikes, that's rough! I hope Rune and his fam are ok.
 
Similar experience here. I ordered a motherboard on the 18th specifically because their website says it would be the last day for orders and then they'll be closed until Jan 7. I wanted to take the time between now and Jan 7 to rebuild my PC as I work from home and also have to start working again on the 7th.

I got the automated "do NOT yet make payment" email shortly after placing the order. About an hour later an email from Eric said that "stock is available from our supplier, you are welcome to proceed with the EFT" which I immediately did. I mailed the PoP to Eric and another email address as per their instructions on the 18th at 17:54.

I waited the whole of yesterday (19th) but was never contacted again so I emailed Eric for an update after noticing the website still shows "payment required". It's 20 Dec 18:43 now and I still haven't heard a thing. Will call tomorrow to find out what's up.
 
SarelSeemonster said:
Will call tomorrow to find out what's up.
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Tried phoning 3 times on their 011-462-6280 number but only getting an engaged signal. Will try again later.

I can understand that things don't always go according to plan, but they have my money and I don't have what I ordered nor any explanation as to what's going on. I find the lack of communication very unprofessional. Not a very good first impression...
 
I remember they used to run their business from a house in Bryanston when I bought my pc. I wonder if they have increased stuff because it looked like they didn't have many people.

I was very happy with their services.
 
SarelSeemonster said:
Tried phoning 3 times on their 011-462-6280 number but only getting an engaged signal. Will try again later.

I can understand that things don't always go according to plan, but they have my money and I don't have what I ordered nor any explanation as to what's going on. I find the lack of communication very unprofessional. Not a very good first impression...
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It can be a bit of a mission to get through. I'm guessing they're very busy, seeing as it's end of the year. Probably have to deal with a lot of orders. Hope you come right!
 
Tried again and I did get through to them now. I guess they're just really busy to try and fulfill all the last-minute orders before closing today.

Still slightly peeved for two reasons:

- The Asus P8Z77-V Pro motherboard I had ordered was silently changed to an Asus P8Z77-V Pro/THUNDERBOLT. This is a more expensive version and they're still charging me the Pro's price, but I'd liked to have been asked for permission to do this first. It seems a bit underhanded, like they couldn't get stock on the one I had ordered and are hoping that I wouldn't notice the difference. The reviews and research I did was on the P8Z77-V Pro and not the Pro/THUNDERBOLT so I now have to try and figure out if there are any differences between the two that I care about...

- I was told the motherboard is already on its way but the person I spoke to wasn't able to give me the name of the courier company or a tracking number. What could be the reason for that? He promised to email me a delivery note and invoice at some unspecified future date, though.
 
@Sarel: Just judging by the model name, the difference between the two boards is the additional thunderbolt port and maybe some extra integrated circuits, shouldn't be anything else that is different including performance wise unless you have every I/O port used and busy trying to max the bus for some data transfer.
 
Mystic Twilight said:
@Sarel: Just judging by the model name, the difference between the two boards is the additional thunderbolt port and maybe some extra integrated circuits, shouldn't be anything else that is different including performance wise unless you have every I/O port used and busy trying to max the bus for some data transfer.
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Thanks, Mystic. The product comparison tool on Asus's website is broken but here are the differences I could find according to their product specs:

- Pro/THUNDERBOLT has a Thunderbolt port in place of the Pro version's DisplayPort (obviously)
- Pro/THUNDERBOLT has 3 x PCIe 2.0/3.0 x16 ports as opposed to the Pro's 2 x PCIe 2.0/3.0 x16 and 1 x PCIe 2.0 x16 (x4 mode, black) so that's actually an upgrade I guess (I only plan on using a single GTX 560 Ti card, no SLI so I don't really care)
- Pro/THUNDERBOLT has 4x USB3 and 0x USB2 ports on the back panel; Pro has 4x USB3 and 2x USB2 ports on the back panel (loosing out a bit here, although there are headers for 10x USB2 ports on the Pro/THUNDERBOLT)

Apart from that, they seem to be identical.
 
I don't know much about Thunderbolt but apparently it's interoperable with DisplayPort 1.2-compatible devices so in light of that I'm not really "loosing" a DisplayPort here, I'm just getting a cooler, future-proof version of a DisplayPort which can also be used to transfer data at 10GB/s (is that accurate?) so I'll stop complaining now and just bolt'ly go where no one has gone before! :) Thanks, RebelTech!
 
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It is quite a shame that they don't respond via telephone calls or even just send out Email notifications saying that things won't be delivered this week.

Like I placed my order last week and made the payment 2 hours after I received the notification that I should make it on Tuesday and I haven't heard anything since.

I just hope that this setback in customer service is due to Rune's accident and not something that will continue happening in the new year.
 
1. they moved to Hammets Crossing Office Park. apparently there's problems with the telkom lines. the landline have not been working most of the time since october.

2. insist to deal with Rune, the owner. the other guys are very "forgetful".

3. on more that one occasion they upgraded me to better products than what i've ordered without paying extra.

4. the amount of money i save buying from them make me wait a few days without any problems.

5. one of the best online stores in SA...
 
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