Rebeltech teh suck!

[TehStranger]

I don't see anything about scrypt mining?

Doesn't need to mention scypt mining, just needs to prove graphics cards aren't just for gaming.

Why is Rebeltech even testing the card? They're a reseller and the warranty is in no way their own. They should be returning it to its official SA distributor or repair agent to do proper testing and replace/refund.

If there isn't one, OP, this is the k@k you get for buying grey imports!

Shhh, the card plays BF4, it must be fine. Don't come here with your best practice tendencies.

Obviously Rebeltech are a power unto themselves.

 

[TH3J0K3R]

Why is Rebeltech even testing the card? They're a reseller and the warranty is in no way their own. They should be returning it to its official SA distributor or repair agent to do proper testing and replace/refund.

If there isn't one, OP, this is the k@k you get for buying grey imports!

The card was originally sent back to the distributor who found no fault with the card on the 13th of January. Rebeltech confirmed these results by running their own set of tests, the customer disagreed with these results and the card was sent back to the distributor again on the 6th of February and they then ran additional testing and still found no fault, the job card was closed on the 17th of February after a weekend of extensive testing. Mining is not part of the approved list of testing software.

Rebeltech does not grey import.

Again this has nothing to do with me, but I know about this issue and as far as I am concerned the OP is being difficult and will not accept it.

 

[Venomous]

Why is Rebeltech even testing the card? They're a reseller and the warranty is in no way their own. They should be returning it to its official SA distributor or repair agent to do proper testing and replace/refund.

If there isn't one, OP, this is the k@k you get for buying grey imports!

uhuh...

as a retailer they can test any item returned. if faulty they can return it to the supplier for repair/exchange depending on supplier/manufacturer policy (example- some phone makers swap out with refurb units, many threads here).

alternatively if the unit is not tested/inspected before return to supplier, it is a waste of driver time and company petrol.

 

[lucifir]

OP, list what problem you have with the card and maybe someone here can assist in fixing the issue, if its only related to mining, then it could be a setting issue or if its the card then maybe someone can help you to provide better ways for the distributor to test the issue other than using mining.
Generally speaking, if there is a fault with the card, it should show up in other areas/applications and not just mining

 

[Dean]

The card was originally sent back to the distributor who found no fault with the card on the 13th of January. Rebeltech confirmed these results by running their own set of tests, the customer disagreed with these results and the card was sent back to the distributor again on the 6th of February and they then ran additional testing and still found no fault, the job card was closed on the 17th of February after a weekend of extensive testing. Mining is not part of the approved list of testing software.

Rebeltech does not grey import.

In that case, I'll join your choir in singing to the OP - this is in no way bad service from Rebeltech.

TH3JOK3R, in that case, seeing as you clearly have a closer connection to Rebeltech than you let on - based on your abnormally intimate knowledge of the case, I recommend that you suggest to Rebeltech to return the card to the OP and have him take up any further warranty claims with the official distributor/repair agent. If he takes his Rebeltech proof of purchase, they should have no problem in dealing with him directly.

Clearly the OP has lost faith in Rebeltech and the relationship seems irreparable, so all that's left is for him to nag the distributor to get the vendor to approve a replacement, or alternatively to tell him to F.O.

 

[TH3J0K3R]

OP, list what problem you have with the card and maybe someone here can assist in fixing the issue, if its only related to mining, then it could be a setting issue or if its the card then maybe someone can help you to provide better ways for the distributor to test the issue other than using mining.
Generally speaking, if there is a fault with the card, it should show up in other areas/applications and not just mining

I wish there was a rep button, you deserve some positive rep.
I agree with this, I'll gladly help out as well, most of my family and friends are involved with mining so I can help with that.
@OP Your even welcome to test your card in 1 of my mining rigs.

In that case, I'll join your choir in singing to the OP - this is in no way bad service from Rebeltech.

TH3JOK3R, in that case, seeing as you clearly have a closer connection to Rebeltech than you let on - based on your abnormally intimate knowledge of the case, I recommend that you suggest to Rebeltech to return the card to the OP and have him take up any further warranty claims with the official distributor/repair agent. If he takes his Rebeltech proof of purchase, they should have no problem in dealing with him directly.

Clearly the OP has lost faith in Rebeltech and the relationship seems irreparable, so all that's left is for him to nag the distributor to get the vendor to approve a replacement, or alternatively to tell him to F.O.

Over the years I got to know the owner on a personal level so we have become very good friends.
I do a lot of business with Rebeltech so I am at their offices quite often so I did hear about this issue as its been an on going thing.

Anyway thank you for seeing reason.

Edit: I have to apologize for my reply to the OP, I instantly went on the defensive and I shouldn't have done it like that. All I can tell you is the Rebeltech have truly tried everything bud. Rune will contact you tomorrow morning.

 

[MrWireless]

Over the years I got to know the owner on a personal level so we have become very good friends.
I do a lot of business with Rebeltech so I am at their offices quite often so I did hear about this issue as its been an on going thing.

Anyway thank you for seeing reason.

Edit: I have to apologize for my reply to the OP, I instantly went on the defensive and I shouldn't have done it like that. All I can tell you is the Rebeltech have truly tried everything bud. Rune will contact you tomorrow morning.

OK. So you know the owner and are a customer of theirs. One thing everyone is missing here is that the OWNER of the business is sharing information about his customers to his friends/other customers - most likely in a derogatively manner judging from the way this customer instantly "defended" how awesome RT is. The fact that he knew exactly what testing has been done, when it went to suppliers and all the intricate details, shows that RT let waaay to much information out. RT clearly doesn't respect a customers privacy.

Problems between customers and the store should not be shared to random friends/other customers, extremely unprofessional!!! In addition, getting the "friend" to defend him instead of simply coming out directly and representing his own company speaks volumes - it would take the owner of RT a few minutes of his time to respond and clear things up.

If I were the OP and I knew my information/warranty procedure was being shared with random people who have nothing to do with the case (in this case we know at least one "random" person, heaven only knows how many good "friends" the owner has), I would be extremely pissed off.

 

[Dean]

Problems between customers and the store should not be shared to random friends/other customers, extremely unprofessional!!! In addition, getting the "friend" to defend him instead of simply coming out directly and representing his own company speaks volumes - it would take the owner of RT a few minutes of his time to respond and clear things up.

Wow, the number of accusations being thrown around from both sides in this thread is nothing short of impressive!

I'm sure TheJoker and Rebeltech can defend themselves, but that won't stop me from giving my take on your pearler of a post.

1) Who says Rebeltech/their reps won't respond? Besides for it being after-hours, there are a multitude of reasons why they may have not replied by now.

2.........
I know few people who don't discuss their work. In fact, everyone I know discusses their work. Jobs, clients, you name it.. in fields from entertainment to hospitality, media/advertising, IT to finance. (Loads of friends eh? :wtf
Anyway, my point is that from the most insignificant to the most tightly-guarded relationships, everyone discusses their work with their friends - especially the irritating clients which OP clearly seems to be on a few levels.

Where there would be a problem is if Rebeltech/whoever gave personal/identifiable information about the client. Nothing identifiable has been mentioned here past "the guy with the HD7950"orwhatevercarditwas.

TL;DR... calm down and take a seat.

 

[Drunkard #1]

I've had the same issue as the OP. Faulty product goes back and forth, keeps getting returned "no fault found", Rebeltech's response, "guess you're just **** outa luck."

I don't buy from them any more because their service sucks. Sorry OP, but there are several threads here detailing their slipping standards.

Pity the consumer protection act is a worthless since the national consumer commissioner, who is supposed to enforce it, is entirely incapable of doing their job. This is a textbook case of consumer abuse.

And TH3J0K3R, if you ever hope to be taken seriously, learn the ****ing difference between your and you're. Make that mistake once and I'll let it slide, make it twice and I assume you're a particularly thick primary school dropout.

 

[Dean]

And TH3J0K3R, if you ever hope to be taken seriously, learn the ****ing difference between your and you're. Make that mistake once and I'll let it slide, make it twice and I assume you're a particularly thick primary school dropout.

Ahh grammar nazis, my favourite kind of troll Equating someones use of a particular language to their intellectual capability only serves to show the narrow-mindedness of the judger (equator? ).

I learned at a relatively young age that, while beneficial for certain things, being able to write 100% correct grammar/spelling isn't all its cracked up to be. If you get your point across, that's what matters. I know loads of extremely smart and successful people who have trouble with written language.. as long as you are smart enough to put yourself into a position where you have someone else to check/handle your formal written correspondence, you'll do just fine and maybe even thrive

By the way, you have used I incorrectly in the quote above. Your referring to a possible future event and it should there be "I'll assume". But we'll let that slide

 

[HDS]

Why didn't RT just replace the card? Would have been much easier for both parties - and no, they aren't forced to replace it, since no fault has been found in the card, but maybe out of goodwill?

 

[Dean]

Why didn't RT just replace the card? Would have been much easier for both parties - and no, they aren't forced to replace it, since no fault has been found in the card, but maybe out of goodwill?

As mentioned earlier - by the OP funnily enough - these companies seem to run on very thin margins. If they can't afford office furniture as per the OP, I doubt they can afford to replace a high-end graphics card which probably costs a few thousand rand - especially for a customer who seems less-than-understanding/friendly and all too eager to rant.

 

[i.got~issues]

@TH3J0K3R

Seeing as you are in so tight with the Rebeltech powers that be... maybe have a little hiss in their ear about their website... loading 1000px x 757px images and scaling them to 140px x 140px thumbnails at 180KBs does not make for a pleasant experience, especially on mobile devices. The Rebeltech site is littered with these oversized, scaled-down thumbnails in every category.

And perhaps while you are at it, have another little hiss in their ears about "Sold Out" stock that just remains listed for months... just raises the irritation factor and makes one go elsewhere after a few minutes.

Ok Thanks Bye.

 

[Drunkard #1]

Ahh grammar nazis, my favourite kind of troll Equating someones use of a particular language to their intellectual capability only serves to show the narrow-mindedness of the judger (equator? ).

I learned at a relatively young age that, while beneficial for certain things, being able to write 100% correct grammar/spelling isn't all its cracked up to be. If you get your point across, that's what matters. I know loads of extremely smart people who have trouble with written language.. as long as you are smart enough to put yourself into a position where you have someone else to check/handle your written correspondence, you'll do just fine and maybe even thrive

By the way, you have used I incorrectly in the quote above. Your referring to a possible future event and it should there be "I'll assume". But we'll let that slide

I'm a self confessed grammar nazi, and I make no apologies for that, but I won't normally go out of my way to point our errors. Your/you're is an exception. It's not a spelling error that can be corrected by rote learning, but shows a fundamental misunderstanding of the etymology and meaning of the words. It's not something that can be attributed to English being the writer's second language either. It's a sign of a lazy, ignorant mind, and says more about the writer than a simple spelling error.

And I haven't used I incorrectly, fellow grammar nazi; I was referring to past, present and future events, "I have, I do and I will", but writing "I do assume" is outdated and pretentious.

 

[Shiraz]

OK. So you know the owner and are a customer of theirs. One thing everyone is missing here is that the OWNER of the business is sharing information about his customers to his friends/other customers - most likely in a derogatively manner judging from the way this customer instantly "defended" how awesome RT is. The fact that he knew exactly what testing has been done, when it went to suppliers and all the intricate details, shows that RT let waaay to much information out. RT clearly doesn't respect a customers privacy.

Problems between customers and the store should not be shared to random friends/other customers, extremely unprofessional!!! In addition, getting the "friend" to defend him instead of simply coming out directly and representing his own company speaks volumes - it would take the owner of RT a few minutes of his time to respond and clear things up.

If I were the OP and I knew my information/warranty procedure was being shared with random people who have nothing to do with the case (in this case we know at least one "random" person, heaven only knows how many good "friends" the owner has), I would be extremely pissed off.

I have got to agree here. Either you do work for RT or they have time for them to share so much intricate details to the extent where you can absolutely quote problems and dates etc.

That to me is not just discussing a problem in general with a friend.

 

[Dean]

I'm a self confessed grammar nazi, and I make no apologies for that, but I won't normally go out of my way to point our errors. Your/you're is an exception. It's not a spelling error that can be corrected by rote learning, but shows a fundamental misunderstanding of the etymology and meaning of the words. It's not something that can be attributed to English being the writer's second language either. It's a sign of a lazy, ignorant mind, and says more about the writer than a simple spelling error.

Now you're just re-iterating your last message under the guise of this being an exception... oh please. I'll just re-iterate mine exceptionally.
Making slight written language errors in no way indicates a persons intellectual capability or "laziness" or ignorance or similar insult that you may think of. I'm sure I butcher Afrikaans/Hebrew/Xhosa when I try to speak them let alone write them, but that makes me no more or less smart than an Afrikaaner/Xhosa/Hebrew-ererer.

And I haven't used I incorrectly, fellow grammar nazi; I was referring to past, present and future events, "I have, I do and I will", but writing "I do assume" is outdated and pretentious.

Not to derail this thread as we are...

From a non-grammar-nazi-who-only-feels-the-need-to-correct-those-who-correct-others-and-make-a-mistake-while-doing-so, it's just a shame that you were speaking directly to TheJoker in one line and then, without any indication, changed to the hypothetical/non-descript "you/you're", because as the good grammar Nazi that you are, you know that if you had continued to be referring directly to TheJoker, you would have had to use "I will/I'll assume" rather than "I assume/I do assume".

I guess that mix up on my part just goes further to indicate how much more important it is to have a clear message rather than a correct message.

 

[biometrics]

Grammar Nazi thread is that way --->

This is the RT moan thread.

 

[WiseCrack]

I think Dean and drunkard can take this tit fit to PM.

I for one will rather buy from someone who honor their warranties and put me as a client first.

 

[Dean]

Grammar Nazi thread is that way --->

This the RT moan thread.

Fair enough! I guess that's why it irritated me in the first place when it was brought up... no matter how good/bad/ugly/interesting/whatever a thread is, a grammar troll will always find something wrong - and today I took the bait!

I think Dean and drunkard can take this tit fit to PM.

haha yea, not gonna take that further

 

[SeanJ]

This is very strange for Rebeltech, i did a R17K order with them last December and didnt have any trouble at all. In fact they went well beyond my expectations with regards to customer service. Sorry to hear about your experience @OP