Rebeltech teh suck!

[crayons610]

I posted here partly in frustration but mainly because my experience was in direct contrast with the prevailing sentiment that I perceived on this very board when doing basic research. As for the statements in my original post, RT are welcome to refute them. Please post stats on warranty claims lodged vs honoured in the last 6 months, post pictures of your warehouse, sophisticated fault finding equipment and certifications. Please do.

As to the specifics of my complaint, since @Joker ( the non RT employee who's strangely familiar with my support case ) failed to divulge every last detail,
My PC - all supplied new by RT - has two identical 7950 cards in it. One card runs cgminer 24/7, the other causes the machine to lock up in short order. I explained that I had tried a variety of settings and configurations before concluding that the card needed to be returned and offered to assist however I could in reproducing the problem.

What I expected was something alone the lines of ...
"Mr Crayons610, we're sorry you're having problems with the equipment we sold you. We note that you have managed to get the other identical card running just fine and so we won't palm you off with some condescending 1 liner about drivers. Sadly neither RT nor our suppliers have the equipment to properly fault find on this card. We didn't play games but did run benchmarks that did not reproduce the fault. Sorry we can't offer repairs. Since you have returned it promptly and in the original packaging we would like to offer you an exchange, or a refund or store credit towards this better model which could have you back about your business by CoB tomorrow."


@Joker & co, I'm taking offers on a nearly brand new Sapphire 7950, "guaranteed fault free by RebelTech".
Put your money where your mouth is.

 

[Tinuva]

I'm a self confessed grammar nazi, and I make no apologies for that, but I won't normally go out of my way to point our errors. Your/you're is an exception. It's not a spelling error that can be corrected by rote learning, but shows a fundamental misunderstanding of the etymology and meaning of the words. It's not something that can be attributed to English being the writer's second language either. It's a sign of a lazy, ignorant mind, and says more about the writer than a simple spelling error.

And I haven't used I incorrectly, fellow grammar nazi; I was referring to past, present and future events, "I have, I do and I will", but writing "I do assume" is outdated and pretentious.

LOL. Who give a ****? If you think you can fix something like grammer on someone else, have fun, you are wasting your life away

 

[Nikkel]

Oh my gaaaad! dis ies kuuuuuk snaaaks!!!

 

[Drunkard #1]

I'm more than happy to move this to the grammar nazi thread, if someone could kindly provide directions.

Now you're just re-iterating your last message under the guise of this being an exception... oh please. I'll just re-iterate mine exceptionally.
Making slight written language errors in no way indicates a persons intellectual capability or "laziness" or ignorance or similar insult that you may think of. I'm sure I butcher Afrikaans/Hebrew/Xhosa when I try to speak them let alone write them, but that makes me no more or less smart than an Afrikaaner/Xhosa/Hebrew-ererer.

Well then we'll have to agree to disagree, because I believe the exact opposite, and most people in corporate management feel the same way.

From a non-grammar-nazi-who-only-feels-the-need-to-correct-those-who-correct-others-and-make-a-mistake-while-doing-so, it's just a shame that you were speaking directly to TheJoker in one line and then, without any indication, changed to the hypothetical/non-descript "you/you're", because as the good grammar Nazi that you are, you know that if you had continued to be referring directly to TheJoker, you would have had to use "I will/I'll assume" rather than "I assume/I do assume".

I guess that mix up on my part just goes further to indicate how much more important it is to have a clear message rather than a correct message.

Except I didn't make a mistake. TheJoker had already made that mistake twice, so I was referring directly to him (but also to the general case). I do assume he is a particularly thick primary school dropout.

LOL. Who give a ****? If you think you can fix something like grammer on someone else, have fun, you are wasting your life away

It wasn't an attempt to fix his grammar, it was an insult disguised as an attempt to fix his grammar.

 

[CataclysmZA]

I posted here partly in frustration but mainly because my experience was in direct contrast with the prevailing sentiment that I perceived on this very board when doing basic research. As for the statements in my original post, RT are welcome to refute them. Please post stats on warranty claims lodged vs honoured in the last 6 months, post pictures of your warehouse, sophisticated fault finding equipment and certifications. Please do.

As to the specifics of my complaint, since @Joker ( the non RT employee who's strangely familiar with my support case ) failed to divulge every last detail,
My PC - all supplied new by RT - has two identical 7950 cards in it. One card runs cgminer 24/7, the other causes the machine to lock up in short order. I explained that I had tried a variety of settings and configurations before concluding that the card needed to be returned and offered to assist however I could in reproducing the problem.

What I expected was something alone the lines of ...
"Mr Crayons610, we're sorry you're having problems with the equipment we sold you. We note that you have managed to get the other identical card running just fine and so we won't palm you off with some condescending 1 liner about drivers. Sadly neither RT nor our suppliers have the equipment to properly fault find on this card. We didn't play games but did run benchmarks that did not reproduce the fault. Sorry we can't offer repairs. Since you have returned it promptly and in the original packaging we would like to offer you an exchange, or a refund or store credit towards this better model which could have you back about your business by CoB tomorrow."

@Joker & co, I'm taking offers on a nearly brand new Sapphire 7950, "guaranteed fault free by RebelTech".
Put your money where your mouth is.

I'm LTTP, but mining is a use for the GPUs and it's entirely within your rights to return it and ask for a replacement. It doesn't matter what you use the hardware for, only that you can use it for its intended purpose. Under the CPA, if something isn't fit for purpose you're allowed to return it within six months for no penalties whatsoever.

If you haven't been in contact with Rune yet, I'd suggest you do so. If they can't find a replacment (HD7950s are scarce now, even in the spares channel) and they're stalling for the R9 280 release, push for a monetary refund instead.

OTOH, having worked in the retail industry before with the same distributors, I know that warranties are tied in red tape and mining is definitely one of the things they don't test for or cover. I had to do a return to Asbis at one point for an ECS Radeon GPU and getting a return for an issue not seen during gaming or benchmarks was like sucking blood out of a stone.

I'm not saying that's what's happening here, but it is one of the possible causes.

 

[GhostSixFour]

The card was originally sent back to the distributor who found no fault with the card on the 13th of January. Rebeltech confirmed these results by running their own set of tests, the customer disagreed with these results and the card was sent back to the distributor again on the 6th of February and they then ran additional testing and still found no fault, the job card was closed on the 17th of February after a weekend of extensive testing. Mining is not part of the approved list of testing software.

Rebeltech does not grey import.

Again this has nothing to do with me, but I know about this issue and as far as I am concerned the OP is being difficult and will not accept it.

You have some very specific details for someone not employed with them? Either you do actually work for them - in which case this is a rather poor showing, coming onto MyBB denying any relation and then laying into customers and calling them attention seeking clowns.
Or, you don't actually work there but they've told you all this because they are frustrated in which case - fsck them, I will never buy from there, they have no business discussing my business with anyone else.

Either way. I will never buy from them thanks to this.

 

[Fudzy]

Either way. I will never buy from them thanks to this.

+1

He should ask wootware for a job, he's their best salesmen

 

[HDS]

You have some very specific details for someone not employed with them? Either you do actually work for them - in which case this is a rather poor showing, coming onto MyBB denying any relation and then laying into customers and calling them attention seeking clowns.
Or, you don't actually work there but they've told you all this because they are frustrated in which case - fsck them, I will never buy from there, they have no business discussing my business with anyone else.

Either way. I will never buy from them thanks to this.

Thank you, for pointing out what everybody else has pointed out before.

 

[Drunkard #1]

I'm LTTP, but mining is a use for the GPUs and it's entirely within your rights to return it and ask for a replacement. It doesn't matter what you use the hardware for, only that you can use it for its intended purpose. Under the CPA, if something isn't fit for purpose you're allowed to return it within six months for no penalties whatsoever.

If you haven't been in contact with Rune yet, I'd suggest you do so. If they can't find a replacment (HD7950s are scarce now, even in the spares channel) and they're stalling for the R9 280 release, push for a monetary refund instead.

OTOH, having worked in the retail industry before with the same distributors, I know that warranties are tied in red tape and mining is definitely one of the things they don't test for or cover. I had to do a return to Asbis at one point for an ECS Radeon GPU and getting a return for an issue not seen during gaming or benchmarks was like sucking blood out of a stone.

I'm not saying that's what's happening here, but it is one of the possible causes.

I think that's exactly what happened. Rebeltech believes that they add value to the supply chain by simply being a middleman. They're not required to take any risk, and just charge 20% for doing nothing but being an interface into their distributors stock system. If a distributor is giving them **** on a return, they give their customer ****, claiming "it's out of our hands". Thing is, there never has been a passive middleman retailer, and especially now with the CPA, everyone in the supply chain is responsible for supporting the products they sell.

It's all about risk and reward, and because of the lack of competition in SA, distributors are major arseholes. Retailers deal with this fact by either [illegally] passing all risk to the consumer, or ignoring the distributors guarantee and including the risk of product failures in their prices.

 

[GhostSixFour]

Thank you, for pointing out what everybody else has pointed out before.

I read up to that point and then scanned a bit, seemed like the thread degenerated into a grammar thread. I humbly ask for your forgiveness oh great and wise one.

 

[CataclysmZA]

I think that's exactly what happened. Rebeltech believes that they add value to the supply chain by simply being a middleman. They're not required to take any risk, and just charge 20% for doing nothing but being an interface into their distributors stock system. If a distributor is giving them **** on a return, they give their customer ****, claiming "it's out of our hands". Thing is, there never has been a passive middleman retailer, and especially now with the CPA, everyone in the supply chain is responsible for supporting the products they sell.

It's all about risk and reward, and because of the lack of competition in SA, distributors are major arseholes. Retailers deal with this fact by either [illegally] passing all risk to the consumer, or ignoring the distributors guarantee and including the risk of product failures in their prices.

That happens in a lot of places, yes. I had the idea back when I was working in PE for my boss to assume some liability when selling the product and sell it to the customer with proper support before trying to turn it over to the distributor. I would even test out hard drives on the spot and if they were definitely faulty, suggest to the boss to give them a replacement off the shelf. Of course, I never managed to do returns on the spot because unless it was clearly beyond ****ed and not the customer's fault, my boss only cared about making money off it.

We also had issues with Asbis and ECS/Inno3D products that I eventually made it a habit to open and test all the motherboards and GPUs that we got into the shop to make sure that things worked. I once got a whole batch of GT210/GT220 cards in and opening up the box revealed that they all had a bent PCI-E bracket. Most businesses would just pass on liability to the consumer.

Knowing Rune personally and having bought from Rebeltech many times before, I don't think this is what happened. SA distributors just aren't prepared to honour warranties when it comes to mining purposes and retailers are even less clued up or willing to provide support for something that's really a niche use-case outside of America. I'm willing to give RT the benefit of the doubt that they aren't doing this on purpose.

 

[Venomous]

That happens in a lot of places, yes. I had the idea back when I was working in PE for my boss to assume some liability when selling the product and sell it to the customer with proper support before trying to turn it over to the distributor. I would even test out hard drives on the spot and if they were definitely faulty, suggest to the boss to give them a replacement off the shelf. Of course, I never managed to do returns on the spot because unless it was clearly beyond ****ed and not the customer's fault, my boss only cared about making money off it.

We also had issues with Asbis and ECS/Inno3D products that I eventually made it a habit to open and test all the motherboards and GPUs that we got into the shop to make sure that things worked. I once got a whole batch of GT210/GT220 cards in and opening up the box revealed that they all had a bent PCI-E bracket. Most businesses would just pass on liability to the consumer.

Knowing Rune personally and having bought from Rebeltech many times before, I don't think this is what happened. SA distributors just aren't prepared to honour warranties when it comes to mining purposes and retailers are even less clued up or willing to provide support for something that's really a niche use-case outside of America. I'm willing to give RT the benefit of the doubt that they aren't doing this on purpose.

So if you know the guy....

you can inform him of this thread.
A thread where his company has had negative exposure (not even talking about the OP at this stage)
I would not do business with a company where:
1. Either the staff do not respect other people's privacy and discuss stuff with their buds/clients
2. Where the staff sees fit to come here and lie, saying they don't work there, but do.


I have never done business with them. I will recommend that no one I know or do business with, does business with them. This thread about an unhappy customer (still resolvable) has beyond that turned into a PR nightmare, ultimately coz 1 or more staff member, owner, friend, client could not keep their mouth, or their fingers, in check.

 

[Dean]

To all those who are so up in arms about how someone told a friend about a ballache he was having at work..

We don't know that any personal Info was given out. Sure the case was discussed but that's meaningless.. telling a friend about 'some guy with an HD7950' does nothing to infringe on anyones privacy -it could be referring to any one of thousands of people who have that card.

What's the big deal?

 

[zolly]

Clearly very few people here have worked in retail or service related industries. Bitching to your friends about someone who's being a pain in the butt is pretty normal.

 

[i.got~issues]

Clearly very few people here have worked in retail or service related industries. Bitching to your friends about someone who's being a pain in the butt is pretty normal.

Yes, but this usually remains in-house ... and not shouted out loud on a public forum or social media platform while almost boasting case intimacy.

 

[eXisor]

Clearly very few people here have worked in retail or service related industries. Bitching to your friends about someone who's being a pain in the butt is pretty normal.

Aargh, customers, I get, but the level of detail provided to said friend is, hopefully, unusual.
.

 

[Tinav]

@crayons610 - Have you tried to contact the manufacturer directly for help - they will often overrule a 'no fault found' by local distro's.

On a side not if Joker is the same Joker from Mygaming then no he doesn't work for Rt - Or at least he didn't the last time that I spoke to him.

 

[EmileS]

Had a nice chuckle at this post! Sucks when you buy something online for the first time and then there is something faulty. Just to give some indication on what actually happens at the other online retailers as well. I had to send a new graphics card back and forth for 2 months between myself and Wootware a year ago. They stress tested it on their side using Futuremark and other benching utilities. They confirmed the card is not faulty. And after contacting the manufacturers of both my motherboard and GPU, it was actually a fault with the motherboard clashing with the GPU UEFI.

On another note: Joker does not work for Rebeltech, so everyone can get that out of their systems.

 

[crayons610]

@crayons610 - Have you tried to contact the manufacturer directly for help - they will often overrule a 'no fault found' by local distro's.

Good idea. Done.

Rebeltech believes that they add value to the supply chain by simply being a middleman. They're not required to take any risk, and just charge 20% for doing nothing but being an interface into their distributors stock system. If a distributor is giving them **** on a return, they give their customer ****, claiming "it's out of our hands". Thing is, there never has been a passive middleman retailer, and especially now with the CPA, everyone in the supply chain is responsible for supporting the products they sell.

<SNIP>

Retailers deal with this fact by either [illegally] passing all risk to the consumer, or ignoring the distributors guarantee and including the risk of product failures in their prices.

This ^^^
I'll try the CPA route, has anyone here had any luck with them?

 

[Drunkard #1]

I'll try the CPA route, has anyone here had any luck with them?

HA Ha ha <snort> Ha ha.

Yeah, you can sue them, and you'll probably win, but at what cost. Litigation is expensive. My experience with the National Consumer Commissioner has been dismal. You're luck if you even get your case logged. Your best option is to rat out the distributor to the brand owner.