Recent network upgrades have rendered my phone unusable

D

Diego Tristan

Well-Known Member
Joined
Jun 5, 2010
Messages
163
Reaction score
2
Location
Pretoria
Hi

Maybe its just me but recently (July month) there has been mass instability in the network. I went to PE for a weekend earlier this month and I couldn't for the life of me use my phone because I couldn't get an Internet connection nor could I make or receive phone calls. I needed to travel around using my phone's GPS but no, I couldn't get connected. I ended up using my dad's old school Nokia on MTN for calls and borrowing my mum's S5 Mini MTN for GPS.

I have literally never had dropped calls on Cell C until this month. I am at the point of thinking that my phone is physically damaged because I can't make phone calls nor receive... I am not even talking about data use. My 4G S6 is reduced to H+ that works for 2 minutes then goes to H and just stares at me blankly. When it shows 4G, you have a better chance of anything happening with GPRS signal. Whatsapp messages don't go through at all and it's so bad that you wish you could have the dreaded two blue ticks (friend zone anyone?)

I went into Cell C at Kolonnade, in Pretoria, where I live, and the guy told me there were recent network upgrades and some phones were adversely affected, one of which was mine but just a simple phone restart will fix. We restarted, he typed some things on the PC, did some things on the phone and gave me a missed call to test and all was in order. I walked out and within 10 seconds of leaving -- no improvement. I walked back in but then I had to join the queue... so I was like, nevermind.

All I want is for Cell C to reverse upgrades because my phone is now useless.

Ciao like goodbye. You know like ciao, arrivederci, Sbarro, Papa Johns.
 
H+ probably means HSPA+ and it is normal that it shows up only during data transfer, then drops to H (or 3G - depends on the phone).

It would be helping if you had give us model number of your phone.
I can't see it... /John Cena/ :)

Seriously, we need more details about what changes are at Cell C and which phones are affected. Permanent problem or can be fixed by restarting phone, etc..
 
You can use the GPS without an internet connection, something tells me your phone is buggered.
 
sajunky said:
H+ probably means HSPA+ and it is normal that it shows up only during data transfer, then drops to H (or 3G - depends on the phone).

It would be helping if you had give us model number of your phone.
I can't see it... /John Cena/ :)

Seriously, we need more details about what changes are at Cell C and which phones are affected. Permanent problem or can be fixed by restarting phone, etc..
Click to expand...

It's baseband version: g920fxxu3dpad
Build number: mmb29k.g920fxxu3dpf9

Could that help sir?

Rickster said:
You can use the GPS without an internet connection, something tells me your phone is buggered.
Click to expand...

any chance you're living in Pta and having no such problems... /please, more tissues *sniff *sniff /
 
Diego Tristan said:
Hi

Maybe its just me but recently (July month) there has been mass instability in the network. I went to PE for a weekend earlier this month and I couldn't for the life of me use my phone because I couldn't get an Internet connection nor could I make or receive phone calls. I needed to travel around using my phone's GPS but no, I couldn't get connected. I ended up using my dad's old school Nokia on MTN for calls and borrowing my mum's S5 Mini MTN for GPS.

I have literally never had dropped calls on Cell C until this month. I am at the point of thinking that my phone is physically damaged because I can't make phone calls nor receive... I am not even talking about data use. My 4G S6 is reduced to H+ that works for 2 minutes then goes to H and just stares at me blankly. When it shows 4G, you have a better chance of anything happening with GPRS signal. Whatsapp messages don't go through at all and it's so bad that you wish you could have the dreaded two blue ticks (friend zone anyone?)

I went into Cell C at Kolonnade, in Pretoria, where I live, and the guy told me there were recent network upgrades and some phones were adversely affected, one of which was mine but just a simple phone restart will fix. We restarted, he typed some things on the PC, did some things on the phone and gave me a missed call to test and all was in order. I walked out and within 10 seconds of leaving -- no improvement. I walked back in but then I had to join the queue... so I was like, nevermind.

All I want is for Cell C to reverse upgrades because my phone is now useless.

Ciao like goodbye. You know like ciao, arrivederci, Sbarro, Papa Johns.
Click to expand...

Hi Diego

Thank you for posting to us.

Kindly PM your location + Cell C number. You can also email this information to [email protected], we would like to assist.

^BM
 
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