T3rminator
Well-Known Member
So I ran into this brick wall a few days ago. I am trying to order some things on AliExpress and unfortunately for me, they do not accept Paypal. So I whip out my fancy new Visa card and wait expecting to be directed to the 3D Secure CNP (Card Not Present) authentication site (https://acssb.bankserv.co.za/). Response: 503. Also, don't stumble over that SHA-1 certificate...
Now, at this point over the weekend I give it a break and decided that I will try again with the new week but Monday and Tuesday brought no luck. I also found a post on Facebook reporting a similar issue: https://www.facebook.com/StandardBankSA/posts/10152925194542615
At this point I contacted both SBSA and BankServ, who apparently provides the service, with the above information. BankServ's response was that they are not allowed to engage with SBSA clients directly, which is understandable but unfortunate. Standard Bank's response was as follows: "we cannot see your transaction on our system", yes it was a 503 error... you won't, and that "there was a communication breakdown between the merchant and our system, please try again later". I proceeded to ask to be put through to someone with technical knowledge of the system but my request was denied.
Now I am stuck, this issue has persisted since at least the 3rd of May, with no indication that it will be resolved "by itself", and Standard Bank cannot help me because the people with the know are behind so many layers of client service abstraction that it is impossible to get to them unless you personally know them.
TL;DR SBSA 3D Secure system 503's, who do you contact at a bank with technical issues such as this?
Now, at this point over the weekend I give it a break and decided that I will try again with the new week but Monday and Tuesday brought no luck. I also found a post on Facebook reporting a similar issue: https://www.facebook.com/StandardBankSA/posts/10152925194542615
At this point I contacted both SBSA and BankServ, who apparently provides the service, with the above information. BankServ's response was that they are not allowed to engage with SBSA clients directly, which is understandable but unfortunate. Standard Bank's response was as follows: "we cannot see your transaction on our system", yes it was a 503 error... you won't, and that "there was a communication breakdown between the merchant and our system, please try again later". I proceeded to ask to be put through to someone with technical knowledge of the system but my request was denied.
Now I am stuck, this issue has persisted since at least the 3rd of May, with no indication that it will be resolved "by itself", and Standard Bank cannot help me because the people with the know are behind so many layers of client service abstraction that it is impossible to get to them unless you personally know them.
TL;DR SBSA 3D Secure system 503's, who do you contact at a bank with technical issues such as this?
