Request to RPM

[)roi(]

[)roi(]

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Is there any possibility one of mybroadband's team can get in touch with the power's that be at Neotel to get an open and honest view on the problems that a majority of us are experiencing. I think it would be a good idea to at least give the "head bean counter" a chance to respond on the situation before any jump ship decision is made (already know of a few people that have jumped ship and are happy they did not postpone it).

FYI I had almost no connectivity since 7th May, signal change from excellent to fair, and the speed from 1.5mbps to page loading timeouts. Their help desk and technical departments seem to be playing a delaying game, no returns calls and no formal confirmation of issues.
 
Contacted Neotel - will provide feedback as soon as I hear anything...
 
rpm said:
Contacted Neotel - will provide feedback as soon as I hear anything...
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Thank you, much appreciated. It's really a pity considering we all had such high hopes for them...
 
I wonder how long they will keep uncle RPM in the dark like the rest of us. :p
 
We are all have issues, I for one have been having horrible connection for a few days now, we talking 10kb a sec max here, 2 bar reception, disconnections all the time.

We can complain to Neotel, they'll swoop in, fix it, make us smile for a week and then bam, happens again.
 
gdiza said:
We are all have issues, I for one have been having horrible connection for a few days now, we talking 10kb a sec max here, 2 bar reception, disconnections all the time.

We can complain to Neotel, they'll swoop in, fix it, make us smile for a week and then bam, happens again.
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Me too, reception hanging at 2 bars (even dropping to 1 on occasion), slow-ass speeds, disconnections.

I hope rpm can bring some answers to us!
 
I've given up on Neotel and believe that someday Telkom will come to my rescue and install 4Mb ADSL. The took down the tower I was getting excellent speeds from and my coverage changed from excellent (4bars) to good (3bars). Speeds are down from 1700Kb/s to 10Kb/s and I have to constantly restart the devise to get a usable connection. Last night I ran a ping to google.com for an 10 mins (disconnects every 5 seconds) with a 98% packet loss.

Neotel your service is tantamount to zero.
 
I have given up too... I would cancel, but the costs would be a bit too expensive for me.

Neotel is horrible, and I see so many clients during the day asking me about Neotel, it's a pleasure warn them to stay away from Neotel!
 
gdiza said:
I have given up too... I would cancel, but the costs would be a bit too expensive for me.

Neotel is horrible, and I see so many clients during the day asking me about Neotel, it's a pleasure warn them to stay away from Neotel!
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Unfortunately what you and I tell everyone won't make the least bit of difference with all the bloody Neocrap posters covering most of JHB. It's a pity Carte Blanche only does charity work now; they might have helped a bit.
 
I seriously doubt carte blanche would do anything on this topic. They have far more serious issues to cover than to do stories on a significantly minor % of south africans who are affected by slow internet speeds and being overcharged. Even though there is nothing more i would love for them to do a story - sadly its highly unlikely...
 
I think a good idea would be if RPM commissioned a front page story on MyBB on Monday morning with a summary of posts from various users who are suffering, it needs to get public attention.

Afterall, isn't this what MyBB was born to do? :)
 
Carte Blanche

I have allready contacted Carte Blanche..

Havn't heard anything back yet..will keep you guys posted..
 
One word - "JAASSSIS". You should contact Tata as well since im sure theyd want to know
 
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