Returning a failed drive to Seagate

wimsza

Member
Joined
Mar 29, 2021
Messages
11
Can someone assist

I have a failed Seagate 3TB Skyhawk drive that was used for recording CCTV. It recently failed, and although being under warranty, I cannot trace whether I bought it from FirstTech or whomever.

I have created an RMS with Seagate, however, I have to pay the shipping to the UK which is crazy as it is most likely easier and more cost effective to just replace it. Is there a distributor or someone in Cape Town who can help me with a local warranty replacement since this drive was definitely bought in SA
 

"D"

Expert Member
Joined
Oct 20, 2006
Messages
4,645
Perhaps your suppliers can check their invoice records?
 

ponder

Honorary Master
Joined
Jan 22, 2005
Messages
91,651
Call Rectron & Pinnacle, give them the serial number.

Even if it's not Rectron they might do it for you for a small handling fee.
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
4,691
^This

Try taking it to Rectron. I know in the past they used to assist with RMA of hard drives not purchased from them.
 
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