Router syncing, but no connectivity

[BhAvZzZ]

Hey guys, is anyone else having a problem in the emmerentia area with their Internet connection? My router is picking up the downstream and upstream, but I'm not getting a connection to the Internet and I'm not getting allocated an ip adress from the ISP. Any ideas what could be the problem? I'm with mweb by the way.

 

[ch@rge]

Had this last week - Live in rural KZN.
The router syncs to the DSLAM, but the DSLAM isn't connected to the rest of the Telkom network itself. Call Telkom to log a fault (Not your ISP's fault in this case)

 

[agentrfr]

Try a different ADSL account, like the telkom guest one. If that also synchs to the DSLAM but you dont get a green light, phone telkom and log a fault.

 

[Drifter]

Mine does the same. Mweb told me to get a new router.

 

[Keegan]

Notice Ref : NN0013519
Failure Type : Fault Condition
Status : New
Problem Description : Other - Erasmusrand - UT01ERN002C - Down - Telkom Technician investigating
Impact : No Connectivity
Time Down : 2013-05-29 11:17
Sites : NORTH_EASTERN Region
Affected : ADSL
Cause : Erasmusrand - UT01ERN002C - Down - Telkom Technician investigating (L2 Tech: Wo Created)
ETTR : 5 Hours

 

[Tim the Techxpert]

Hi there,
I don't think there is anything wrong with your equipment so put the wallet away. Report it to Telkom and have them investigate.
They may need to come through to test it but sometimes they have had other people reporting it and they are working on it.

Good luck

Tim

 

[getafix33]

is it a new install?

I had the same issue on a new install and didn't know I had to validate the install. Once that was done it was fine.

 

[Bluran]

Having the exact same problem since the 28th in Glen Marais, line syncs but no internet. Tried two different modems and the guest@telkomadsl login, syncs every time but doesn't connect to the net.

Afrihost support logged a fault with Telkom, even though the line is with them they can't seem to find the problem

 

[XennoX]

Yep I've had this 3 times in the past. Annoying as hell. In the end its something wrong with the equipment at the exchange, good luck in getting Telkom to realise this issue.