Dear Hetzner Africa Client
At about 02:00 on Sunday, 12 December 2004, Telkom proceeded with planned maintenance on a portion of their network. The nature of maintenance rendered the SA UUNET network inaccessible for clients connecting via a Telkom/SAIX based service. By implication, Hetzner Africa's network was also not accessible via a Telkom connectivity route.
By 07:00 access had not been restored and Hetzner Africa's TPOC was informed that unanticipated technical problems carried maintenance beyond the planned schedule. At 08:00 Hetzner Africa returned voice messages and opened the help desk to address incoming email and telephone queries.
At 11:10 we noticed that traffic flows between the SAIX and UUNET networks had been restored. The help desk was closed at 11:30.
While Hetzner Africa had no control over the technical breakdown, we do apologise for any inconvenience to our clients.
Your Hetzner Africa Team.