SAIX problems

[|tera|]

My connection has been dropping the whole day, the router notes 30 startup attemps for today. Is anyone else having problems? It's basically the ppp connection that drops, temporarily.


Ideas?

 

[GangStarr]

when it drops does the link light flash? could be line or isp

 

[|tera|]

Yes Gangstarr the light flashes and it reconnects again, as I was typing this post it happened again

 

[GangStarr]

lol looks like its your line ( might be modem but i doubt it )

 

[|tera|]

Well all telscum says is that my line is synching, so it's not the line. I doubt it's the router either, this is a telkom issue as usual, it's similar to the authentication problem thing, but it happens temporarily

 

[GangStarr]

well tell them its intermittent and they should log it (drops sync if he is a P***)

 

[|tera|]

(drops sync if he is a P***)

 

[kaspaas]

Well all telscum says is that my line is synching, so it's not the line. I doubt it's the router either, this is a telkom issue as usual, it's similar to the authentication problem thing, but it happens temporarily

Now you know of not using a Telkom modem or TelkomSA as ISP...

It is never Telkom's fault if they can shift the blame.

 

[|tera|]

The funny thing is they can't shift the blame, I use telscumISP and their router, but I'm sick of phoning the support number, every single idiot there wants me to reset the router, no matter what the fault is, "sir have you tried resetting the router", WTF!!!!?

 

[GangStarr]

howcome do you get all the dum agents? LMAO if he dont wanna log it tell him u insist on a fault logged and u know about the R114 call out if its not a telkom fault
alternatively ask to speak to the “BAAS” and they will put me on lol

 

[|tera|]

It seems better now, dankie "BAAS". I didn't log a fault, to be honest, I didn't even bother phoning them, I know when it's a telkom issue, I can smell and sense it from 1000Km away.

Gangstarr, maybe you can help me with this conundrum. I'm thinking of signing up for per GB prepaid ADSL with Webafrica, because of the telkom issues of late, "authentication" etc.

So the question: If telkom has authentication issues or network problems on SAIX, and I switch to the webafrica account, will I experience the same problems at the same time on webafrica or not?

I tried asking webafrica support, but they seem just as doff as telscum.

 

[MrG]

I have been fine all day.

It seems better now, dankie "BAAS". I didn't log a fault, to be honest, I didn't even bother phoning them, I know when it's a telkom issue, I can smell and sense it from 1000Km away.

Gangstarr, maybe you can help me with this conundrum. I'm thinking of signing up for per GB prepaid ADSL with Webafrica, because of the telkom issues of late, "authentication" etc.

So the question: If telkom has authentication issues or network problems on SAIX, and I switch to the webafrica account, will I experience the same problems at the same time on webafrica or not?

I tried asking webafrica support, but they seem just as doff as telscum.

My WebAfrica account was working fine while Telkom had their problems. (I have three accounts)

1x TelkomInternet - had the problem
1x Unshaped WebAfrica prepaid
and
1x Shaped WebAfrica prepaid

 

[Surv0]

lol Go GangStarr!! :>

 

[|tera|]

Cool, thanks MrG, that's all I needed to know, I think it would be best for me to sign up for a webafrica prepaid account. I asked webafrica support the same question and there response was:

"Telkom is the communications provider, we are an isp. Most Isp's resell for Telkom/SAIX. They provide the line, which you have to pay them for monthly. We provide dsl accounts(the bandwidth). When Telkom goes down then all DSL is down."

So, I had to ask experienced users

Edit: Why do I always get the dumb support people?

 

[GangStarr]

thats tricky.
ok if saix has shyt then u can be on any saix access isp and be down.
but i do know that telkom has been down cos they are doing some dum shyt ( dont want to bore you but I think it was really unnecessary what they were doing )
so i will go with no. leave telkom and have better days

 

[|tera|]

I don't plan on leaving telkom, I need a prepaid account which I can use if telkom is down

 

[GangStarr]

then dont leave cos telkom are not gonna go down anytime soon ( and they are never down ) soooooooooooooooo... saix goes down your pre paid is gonna be really dum
[edit] helpdesk are idiots tho [/edit]

 

[|tera|]

screw you telscum man

 

[MrG]

yeah, if there is a problem with the SAIX network itself, then all SAIX ISPs will be down, since they resell the product as he said, however the problem the other day with TelkomInternet was their authentication server. WebAfrica use their own Authentication servers so that means you will still have access with WebAfrica.

It all depends where the fault occurs.

 

[Highflyer_GP]

Blame IS