We are looking for a Customer Service and Sales Administrator position for a Telecommunications company based in Woodmead. The salary is negotiable but is dependent on the experience of the potential candidate. Please do not apply if you have not had at least 3 years experience in a similar or same position. The successful candidate will be responsible for different kinds of administrative functions within Switch Telecom.
Position Details
Location: Woodmead
Contract: Permanent
Offer: Negotiable - Depending on Experience
Availability: Dependant on Successful Candidate
Minimum Requirements
Education and Qualification:
• High School graduate
• Degree or diploma in any field from an accredited institution
• Relevant training or certification in office administration
• Strong Word, Excel, PDF and PowerPoint skills
• Email
• Experience with Customer Resource Management and Ticketing Systems essential
• Must be a South African citizen or have a valid work permit
• AA candidate preferred
Skills and Specifications:
• Proficient in typing
• Fluent in both English and Afrikaans
• Excellent interpersonal and customer service skills
• Must be tactful in dealing with people
• Discretion, good judgement ability, adaptable and versatile individual
• Organisational skills
• Initiative and ability to operate independently
• VoIP and Data knowledge would be beneficial
Job Specification:
To assure focused and productive communication with potential, new and or existing clients, as well as internal and external agents. The role will involve resolving inquiries from clients and resellers while ensuring customer satisfaction. The successful candidate will be responsible for different kinds of administrative functions.
Duties and Responsibilities:
• Front of house – meet and greet visitors, suppliers , staff and guests
• Answering and screening incoming calls
• Maintaining a healthy relationship with existing customers
• Providing sales and administrative support to internal and external agents
• Communicating with agents for status of order and outstanding documentation
• Capturing of sales contracts on the online system
• Amending data on the online system
• Preparing quotes
• First line sales
• Maintaining an efficient work environment
• Screening telephone calls, and handling requests, and enquiries, when appropriate
• Maintaining and organizing diaries and planning and scheduling proper appointments and meetings
• First line support
• Credit vetting potential customers
• Allocating prepaid funds to the correct accounts
• Liaising with suppliers, clients and other staff
• Maintaining and devising office systems, including online and paper filing, data management etc.
• Dealing with incoming calls, post, email, and faxes, and taking minutes and dictation
• Addressing and resolving billing queries
• Book and co-ordinate courier for collections and deliveries
Please email your CV to [email protected]
Position Details
Location: Woodmead
Contract: Permanent
Offer: Negotiable - Depending on Experience
Availability: Dependant on Successful Candidate
Minimum Requirements
Education and Qualification:
• High School graduate
• Degree or diploma in any field from an accredited institution
• Relevant training or certification in office administration
• Strong Word, Excel, PDF and PowerPoint skills
• Experience with Customer Resource Management and Ticketing Systems essential
• Must be a South African citizen or have a valid work permit
• AA candidate preferred
Skills and Specifications:
• Proficient in typing
• Fluent in both English and Afrikaans
• Excellent interpersonal and customer service skills
• Must be tactful in dealing with people
• Discretion, good judgement ability, adaptable and versatile individual
• Organisational skills
• Initiative and ability to operate independently
• VoIP and Data knowledge would be beneficial
Job Specification:
To assure focused and productive communication with potential, new and or existing clients, as well as internal and external agents. The role will involve resolving inquiries from clients and resellers while ensuring customer satisfaction. The successful candidate will be responsible for different kinds of administrative functions.
Duties and Responsibilities:
• Front of house – meet and greet visitors, suppliers , staff and guests
• Answering and screening incoming calls
• Maintaining a healthy relationship with existing customers
• Providing sales and administrative support to internal and external agents
• Communicating with agents for status of order and outstanding documentation
• Capturing of sales contracts on the online system
• Amending data on the online system
• Preparing quotes
• First line sales
• Maintaining an efficient work environment
• Screening telephone calls, and handling requests, and enquiries, when appropriate
• Maintaining and organizing diaries and planning and scheduling proper appointments and meetings
• First line support
• Credit vetting potential customers
• Allocating prepaid funds to the correct accounts
• Liaising with suppliers, clients and other staff
• Maintaining and devising office systems, including online and paper filing, data management etc.
• Dealing with incoming calls, post, email, and faxes, and taking minutes and dictation
• Addressing and resolving billing queries
• Book and co-ordinate courier for collections and deliveries
Please email your CV to [email protected]
