Samsung Full HD plasma, quality issues

[Safrica]

Hi,
I purchased a 50" full hd samsung plasma in feb,
Got a installer out late march to connect the hd decoder and tv and was advised that there is a sound issue.
Called samsung and was told that no exchange on unit even if its brand new but they arrange for a samsung service centre to collect it.
Came back same story with the sound, so I purchased a surround sound.
Now after watching a while the pic starts to shake.

Any idea what's wrong with this since samsung service centres are not very trained...

The worst part is I purchased this to watch the world cup games.

 

[marlboro]

Well, you can argue with Samsung that they already tried to fix the unit and failed, so this time they should do a swapout. Don't let them get away with stories.

 

[DarkDenim]

Well, you can argue with Samsung that they already tried to fix the unit and failed, so this time they should do a swapout. Don't let them get away with stories.

Yes don't let them take u for a ride after u spent your hard earned cash on their inferior product.

OT: How is Sony's service compared to Samsung? I'm seeing more and more issues being reported about Samsung products and their pathetic service.

 

[Wasp_21]

Get Samsung to send the service guy out again. He should be able to do on-site replacement of the electronics. If not, they must give you a replacement/substitute set for the duration of the repairs.

It should have the 3 year warranty on the set too. You can always threaten the consumer complaints ombudsman?