Samsung S21 Ultra Promotion Issues

Gokuofuin

Gokuofuin

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Greetings Internet:popcorn:

I have just recently taken possession of my S21 Ultra from the promotional deal I signed up for on Telkoms website. However when I opened the box I was puzzled since there was no Galaxy Bud Pros or Samsung Smart Tracker...

They were not sent with my phone? Has anyone else experienced this?

Also I then called them to inquire about it and was told "someone will call me back" which of course has not happened.

So I was just wondering has anyone else experienced this?
 
Gokuofuin said:
Greetings Internet:popcorn:

I have just recently taken possession of my S21 Ultra from the promotional deal I signed up for on Telkoms website. However when I opened the box I was puzzled since there was no Galaxy Bud Pros or Samsung Smart Tracker...

They were not sent with my phone? Has anyone else experienced this?

Also I then called them to inquire about it and was told "someone will call me back" which of course has not happened.

So I was just wondering has anyone else experienced this?
Click to expand...
Normal.

Set up your phone, create a Samsung ID, go to the Samsung members app and you'll see options to claim them.
 
So ya, I just asked the samsung support and there you go. Cannot believe the Telkom rep didnt know this and tell me. But hey its SA. This is normal for us.

1611853976036.png
 
This has always been the process. It was even like this back when I got my Mate 20 Pro 2 years ago and had to claim the free watch. Nothing new.
 
That's correct, you need to claim them under the benefits tap on the Samsung Members App front page after signing in.

Beware though, you only have a short window in which to claim them
 
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