SANRAL's Website Offline

koeksGHT said:
Don't forget to report site to Google

http://www.google.com/safebrowsing/report_badware/
Click to expand...

Done.

Report Sent

Thanks for sending a report to Google. Now that you've done your good deed for the day, feel free to:

1. Take a second to rejoice merrily for doing your part in making the web a safer place.

2. Make sure you have upgraded your web browser to the latest version, and that you have applied the latest patches for your operating system.

3. Learn more about malware that can infect your computer on Stopbadware.org.
Click to expand...
 
This seems to have solved the problem at last:

Windows 7
Open the Command Prompt window by clicking the Start button, clicking All Programs, clicking Accessories, and then clicking Command Prompt.

or

Click the Start button, in the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt.

Windows 8 (Using Classic Shell)
Open the Command Prompt window by clicking the Start button, clicking All Programs, clicking Windows System, and then clicking Command Prompt.

Once you have opened the Command Prompt window in the above listed Operating Systems, type in the following:

ipconfig /flushdns

then press ENTER - this will clear the PC's current stored DNS cache settings.

Type in EXIT then press ENTER to close the CMD window.


Windows 8 (Using 'Modern UI interface' tiles)
Click downward-pointing arrow inside circle (at bottom left of Start Screen) - this displays all your Apps by various views - select the Category option (drop-down at top left next to Apps.)

Scroll to the right of all the grouped tiles until you reach the Windows System group, then click on Command Prompt.

Once you have opened the Command Prompt window, type in the following:

ipconfig /flushdns

then press ENTER - this will clear the PC's current stored DNS cache settings.

Type in EXIT then press ENTER to close the CMD window.

To reset the Start Screen in Windows 8's 'Modern UI interface' back to the default tiles, scroll all the way to the left - then click on the upward-pointing arrow inside circle (at bottom left of Start Screen) - this displays all your Apps as normal tiles again .


Now you can successfully reload the SANRAL website again.
 
I have a registered e-tag. To date I've not been able to see any of the images of my car driving underneath the gantries. When I log in to my account to check my transaction history, there is a link to the effect "view image" next to each gantry I have been billed for driving through, but when I click on the link it says there is a problem and I should contact customer care.
 
House said:
Telkom Mobile has blocked Sanral.

Can access it via Vodacom, CellC and MTN but not on Telkom Mobile.
Click to expand...

No, Telkom Mobile has *not* blocked SANRAL.

Telkom Internet ADSL users can't access the SANRAL website either.

On one of our routers, if I use an IP from our ADSL range (105.22x.*.*) I can't access them, but if I try and access them using the IP on our transit link (thus, not our IP), I can access them. A traceroute from our ADSL IP range ends after it hits the Vodacom router. This proves that the problem is either at Vodacom or ETC (who hosts the SANRAL website).

We also tested on an Afrihost ADSL account (receiving a 105.237.*.* IP), and also couldn't access the SANRAL website from that connection (other users who received IP addresses on a different Afrihost IP address range could however access the SANRAL website). Additionally, from a number of overseas servers, I was unable to access their website.

Since Thursday, we have done everything we can in order to try and contact SANRAL and ETC in order to assist them in resolving the issue, trying to contact their network administrators via their published technical contact addresses (no response), emailing their general contact address on their website (3 days later I now have an 'account query' logged baseed on this email that states "Please find correspondence attached regarding your e-toll account"), calling SANRAL (their IT Dept said they can't help at all, they can't contact anyone responsible, they couldn't provide any other contact details), and calling the e-Tolls call centre (who said they had logged a call to their service desk but had no ETTR). I also logged a fault to our transit provider, who logged a fault with Vodacom, who established that the problem is definitely on the ETC side, but they could not provide any contacts at ETC.

So, no, this is not Telkom blocking anyone, it looks like ETC has a routing problem, and no-one is there to solve it.

In the meantime, as a workaround, Telkom Internet subscribers can use dsl-cache.saix.net port 8080 as a proxy server in their browser settings if they need to access the SANRAL website.

Of course, one wonders about the wisdom of launching e-Tolls in December, when so many people will be on leave or holiday just when teething problems like this (and I assume many others) will arise.
 
While the South African National Road Agency Limited (Sanral) website is available to South Africans trying to connect to it through local Internet service providers (except Telkom Mobile), the site is not readily accessible outside the country.

The question of international availability was raised when it emerged that services such as IsUp.me reported that the Sanral website was down, even though South Africans could access the site.

Sanral’s general manager of communications, Vusi Mona, said that the agency decided to only make its website available in South Africa due to cyber-attacks on the site from foreign countries.

The site is also available from Argentina and Austria, Mona said, as some support staff that need to be able to access the site are located there.

http://mybroadband.co.za/news/gover...navailable-overseas-due-to-cyber-attacks.html
 
Finally received an SMS today so I assume invoices are available. Contacted Sanral's VPN and they inform me the account is about R3000 outstanding. :eek: I was promised some invoices promptly via e-mail, which never materialised.

So I pucker up to go register. Lo and behold....the login section is in hang mode for about 15 minutes now. :rolleyes:

Sanral change their minds about wanting people to register?
 
So because they intimidated you with a large bill you're going to lube up and bend?
 
jingaling said:
Finally received an SMS today so I assume invoices are available. Contacted Sanral's VPN and they inform me the account is about R3000 outstanding. :eek: I was promised some invoices promptly via e-mail, which never materialised.

So I pucker up to go register. Lo and behold....the login section is in hang mode for about 15 minutes now. :rolleyes:

Sanral change their minds about wanting people to register?
Click to expand...

Are you going to go to one of their shops? Apparently they are also offline.

On a side note, I wonder how long before there is a full on "disturbance" at one of their physical outlets - people getting pretty inflamed by now.
 
Website working properly again.

DJ... said:
So because they intimidated you with a large bill you're going to lube up and bend?
Click to expand...

Yep. :o On the positive side, I can still excercise my right to rant and rave until e-toll goes down in flames. Consumer Affairs where very understanding of the customer's position.
 
AfricanTech said:
Are you going to go to one of their shops? Apparently they are also offline.

On a side note, I wonder how long before there is a full on "disturbance" at one of their physical outlets - people getting pretty inflamed by now.
Click to expand...

Yes, visited them on Tuesday and stood in violations queue for about three hours. So we got chatting while we waited. Conversations were getting louder. For every five people joining the queue, three people were leaving. Not one person said they were satisfied with e-toll implimentation. By the way, the consultants refuse to issue invoices at the shop.

A few people looked embarrased when I commented that DA was going to fight it in court. I guess they vote ANC.
 
Ivan Leon said:
Looks like the SANRAL website is back online again as of last night (21/01), after their system shut down yesterday due to the 'anthrax powder' scare at their head offices, which required the power supply to be shut off.
Click to expand...

Jeepers, what kind of Mickey mouse operation are they running there?

Desperately seeking sympathy now.
 
jingaling said:
Yes, visited them on Tuesday and stood in violations queue for about three hours. So we got chatting while we waited. Conversations were getting louder. For every five people joining the queue, three people were leaving. Not one person said they were satisfied with e-toll implimentation. By the way, the consultants refuse to issue invoices at the shop.

A few people looked embarrased when I commented that DA was going to fight it in court. I guess they vote ANC.
Click to expand...

Sheesh.
 
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