subojac
Active Member
I've been having a horrible time signing up with SAOL. I signed up with SAOL on the 14th of Jan, and then had to wait for telkom to come and install a new line at my flat. On the 8th of Feb my line was installed and I supplied SAOL with the new number to have the ADSL activated. Today I'm still waiting. It's been an absolute nightmare to get them to give me feedback. First they told me that there was already a pending adsl order on my line and that i would have to contact telkom to cancel it so they could go ahead.
Telkom came back and stated that the ref nr for the pending order SAOL gave me was for my line installation which was complete, and that SAOL should contact Telkom directly if they have issues with my adsl instead of having me call them since they can't help me with orders placed by my 3rd party service provider. I relayed the info to SAOL and once again nothing happened. I had to contact SAOL again to find out that they had tried to place the oder with Telkom once again and could not do it because of a pending adls order. I once again contacted telkom and they once again told me that SAOL had to contact them and not me. Also the ref nr that SAOL gave me was still the nr for my completed line installation. They checked on their system and then did in fact find a pending wholesale service provider order for ADSL placed by SAOL on the 10th of Feb. They went ahead to explain that SAOL had obviously placed a order on the 10th of feb and had then tried to place another order (which would therefore not go through because op of the first order). According to Telkom the order was near to completion and I would soon be up and running. I relayed all this info to SAOL (all the time dealing with Anusia Chetty) via email and received no response.
On Monday I called Telkom and they confirmed that my line should have adls in the next 2 days and that I can call on Wednesday to confirm if it's done. Called Telkom today and the adls order is missing, they check the system and tell me that the order was retracted by the service provider (SAOL). I completely loose my cool, call Anusia and go off at her, the only response she has for me is that they had tried to place a order again and that it had been rejected and that they would try to check out whats going on.
What the hell am I supposed to do? It's taken almost a month and I'm back to bloody square one, how in the hell do I make them sort this out and actually come back to me when things go pearshaped instead of them stitting on their hands waiting for me to sort it out. Every time telkom tells me that SAOL has to contact them, and when I tell SAOL this nothing seems to happen. I seriously can't wait another month for the adsl to be activated.
If there is a SAOL rep on mybroadband, please help. My SAOL Account nr is SUB-370880
Telkom came back and stated that the ref nr for the pending order SAOL gave me was for my line installation which was complete, and that SAOL should contact Telkom directly if they have issues with my adsl instead of having me call them since they can't help me with orders placed by my 3rd party service provider. I relayed the info to SAOL and once again nothing happened. I had to contact SAOL again to find out that they had tried to place the oder with Telkom once again and could not do it because of a pending adls order. I once again contacted telkom and they once again told me that SAOL had to contact them and not me. Also the ref nr that SAOL gave me was still the nr for my completed line installation. They checked on their system and then did in fact find a pending wholesale service provider order for ADSL placed by SAOL on the 10th of Feb. They went ahead to explain that SAOL had obviously placed a order on the 10th of feb and had then tried to place another order (which would therefore not go through because op of the first order). According to Telkom the order was near to completion and I would soon be up and running. I relayed all this info to SAOL (all the time dealing with Anusia Chetty) via email and received no response.
On Monday I called Telkom and they confirmed that my line should have adls in the next 2 days and that I can call on Wednesday to confirm if it's done. Called Telkom today and the adls order is missing, they check the system and tell me that the order was retracted by the service provider (SAOL). I completely loose my cool, call Anusia and go off at her, the only response she has for me is that they had tried to place a order again and that it had been rejected and that they would try to check out whats going on.
What the hell am I supposed to do? It's taken almost a month and I'm back to bloody square one, how in the hell do I make them sort this out and actually come back to me when things go pearshaped instead of them stitting on their hands waiting for me to sort it out. Every time telkom tells me that SAOL has to contact them, and when I tell SAOL this nothing seems to happen. I seriously can't wait another month for the adsl to be activated.
If there is a SAOL rep on mybroadband, please help. My SAOL Account nr is SUB-370880
Last edited:
