SAOL Horrible Service

[subojac]

Yeah it would be nice to get this service up and running by close of business tomorrow!!! In time for the weekend!!! Which package is it that you've subscribed to? Uncapped @ R699?

Yeah, hopefully I'll get some feedback today. I signed up in Jan, so it was still R499 then, which is great, and I swear I would never have moaned, but it's March now...

 

[subojac]

Just got a update from Neethi:

Hi Jacobus

According to Telkom, it was a mix up on their side, they do not elaborate as
to the details of the problem.

We should get an order number by Monday.

I will keep you posted

Thank you
Neethi

So, any of you guys know how long it usually takes to have the adsl activated once you get a telkom order nr?

 

[demon angel]

It took me 4 days.Perhaps you will be sooner.

 

[subojac]

It took me 4 days.Perhaps you will be sooner.

Well, I've been waiting for more than a month, so the sooner the better, I really hope it's under 4.

 

[subojac]

Got another update from Neethi, things are looking up:

Hi Jaco

Please see your order number below,

107940-12

I have escalated it, will let you know as soon as I have more information

Thank you
Neethi

 

[cavedog]

My account is dead. I have to use another ISP cause saol.com does not respond to my emails and if I call them they say they are busy working on the problem.

The problem has been on going for 5 days now. POOR service from them to say the least. One guy even hung the phone up in my ear.

 

[sand_man]

mmm... cracks beginning to appear...

 

[subojac]

Well, just got the call, apparently my adsl line has been activated. Will go try it tonight and report back.

100% for Neethi for her part in this.

 

[sand_man]

Are you telling me you not up and running yet?

 

[subojac]

okay, so been sick, but just a final report, everything is up and running. thanks Neethi for all the work on her end.