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Rouxenator
Dank meme lord
- Joined
- Oct 31, 2007
- Messages
- 44,088
So I need to just do this little rant because we have a strict policy against drinking during office hours.
A week ago SARS tells me I owe them R1480, most likely because they did not bother to look at my RA and Medical Aid Tax Certificates, but I could not care less I just want them off my case. I log on to e-filing and try to setup an EFT, it needs an account number (got it) user number (erm, 1 I guess) and access number (wtf, ok 1 I guess). I click submit, it fails because the access number is wrong. WTF is an access number anyway?
I decide to not give a crap because if they really want it they can call me and tell me how I to do it.
This week I am feeling like giving it a second try so I call SARS (for the lack of an email address) and ask them where I can get this access number and how can I change the one currently captured cause its wrong. After 40 minutes I run out of airtime, I think I had about R100+ on my number.
All I could gather from their incoherent instructions was that for the access number I need to go to my branch, I tell them no at best I will call them but I don't have time to go to the bank. SARS is also unable to tell me where to change the access number. "When you logoff and come back again you will be able to change it" - I tried 5 times while burning through my airtime, no luck.
After my first coffee I call my ABSA branch and within less than a minute I am told that the access number is the same as the account number for direct banking clients like me. I also read on the SARS site "How do I set-up a Credit Push on eFiling?" and in no time at all it pointed out where to go to change your payment account details.
Now I ask you with tears in my big brown eyes - why didn't the first person I spoke to at SARS give me that information? Why not have a conversation like "Are you an ABSA direct banking client? Then just use your account number as access number." - and then would it really be so hard to know your product and add "to change you banking details click on the Home tab, it is at the top next to Returns"
Manning the phones at a call centre requires you to have some basic understanding of how these systems work and I seriously expect them to have been able to give me that information. The call would have taken no more than 2 minutes and I would have been saved a lot of frustration and money.
Its done now, I made the R1480 payment and will forget SARS for the next 10 months. Funny enough is that during the long call to SARS they said I only owed R850-something, not the R1480 that eFilling claims. Eventually when I had the account setup it claimed I now owed R2960 (R1480 x 2). Yassus WTF is going on in that shyte hole they call eFilling?
/rant off
A week ago SARS tells me I owe them R1480, most likely because they did not bother to look at my RA and Medical Aid Tax Certificates, but I could not care less I just want them off my case. I log on to e-filing and try to setup an EFT, it needs an account number (got it) user number (erm, 1 I guess) and access number (wtf, ok 1 I guess). I click submit, it fails because the access number is wrong. WTF is an access number anyway?
I decide to not give a crap because if they really want it they can call me and tell me how I to do it.
This week I am feeling like giving it a second try so I call SARS (for the lack of an email address) and ask them where I can get this access number and how can I change the one currently captured cause its wrong. After 40 minutes I run out of airtime, I think I had about R100+ on my number.
All I could gather from their incoherent instructions was that for the access number I need to go to my branch, I tell them no at best I will call them but I don't have time to go to the bank. SARS is also unable to tell me where to change the access number. "When you logoff and come back again you will be able to change it" - I tried 5 times while burning through my airtime, no luck.
After my first coffee I call my ABSA branch and within less than a minute I am told that the access number is the same as the account number for direct banking clients like me. I also read on the SARS site "How do I set-up a Credit Push on eFiling?" and in no time at all it pointed out where to go to change your payment account details.
Now I ask you with tears in my big brown eyes - why didn't the first person I spoke to at SARS give me that information? Why not have a conversation like "Are you an ABSA direct banking client? Then just use your account number as access number." - and then would it really be so hard to know your product and add "to change you banking details click on the Home tab, it is at the top next to Returns"
Manning the phones at a call centre requires you to have some basic understanding of how these systems work and I seriously expect them to have been able to give me that information. The call would have taken no more than 2 minutes and I would have been saved a lot of frustration and money.
Its done now, I made the R1480 payment and will forget SARS for the next 10 months. Funny enough is that during the long call to SARS they said I only owed R850-something, not the R1480 that eFilling claims. Eventually when I had the account setup it claimed I now owed R2960 (R1480 x 2). Yassus WTF is going on in that shyte hole they call eFilling?
/rant off
