- Dec 12, 2012
This is the type of info I was looking for. Thanks mate, appreciate it. So I simply call that number with my two reference numbers and then lodge the complaint? Or can I do it on eFiling direct?Ok for the people that have "escalations", please ignore it as it means nothing and that is their way of stalling.
Most call center agents are casual workers that received 10 days training prior to filing season opening.
Log a complaint AFTER 21 days, select the option for something along the lines of time and make them lodge your complaint. There is NO such thing as you need a complaint number to lay a complaint, it does not even make sense.
The complaints number is 0860 12 12 16 but please dont call before your 21 days is over. The MUST log a complaint and the reason for your complaint will be that you are given 21 days to submit documents and make payment should you owe them. They have 21 days to verify your documents which has lapsed so they MUST finalize it as a soon as possible seeing as they are now pass their own deadline.
In other words log it here: