Screamer ADSL

Yeah their support is 24/7 if i remember, hardly use them because they ALWAYS WORK!!!!!

HINT HINT SCREAMER!!!
 
Is it just me or did this poor service over the last couple of weeks all start with the "bandwidth upgrade"? Screamer, please stop jerking us around and give us details. It's not like there is anything to hide, we all know there is **** hitting the fan... Or is there something you're hiding?
 
burn said:
Is it just me or did this poor service over the last couple of weeks all start with the "bandwidth upgrade"? Screamer, please stop jerking us around and give us details. It's not like there is anything to hide, we all know there is **** hitting the fan... Or is there something you're hiding?
Click to expand...

I imagine they are hiding the fact that they are completely clueless as to what the problem is. Their "engineers" are probably sitting on hold to D-Link's callcenter or something, and rebooting things hoping it fixes itself.
 
Speeds are crawling 5KB/s -11KB/s Since post two weeks now.Enough to drive your head into a brickwall "sigh"
 
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Officially the frustration levels are hitting extreme now. I phoned the Help line again this morning. The poor dude on the other end knows less about what is happening in his own company than I do....

I have 2 accounts with them, a 512 for work and a 384 for home.

A) Since the upgrade in capacity at the beginning of Feb 2010 everything slowed down. My 512 uncapped has constantly run slower than 384kbits/s. I have emailed, phoned 3 times and noted that here on myBB. I am not prepared to pay full price of a 512 package for 384 speeds.

B) Since the public IP changeover on the 384 packages, the 384 line is useless. And I mean completely and utterly useless. I have had to Buy Afrihost bandwidth to do anything. NB the 512 line is still running via the NAT.

C) The only communication we have had was one email for work that was done on Sunday. (Other than the first two posts here by S P about the upstream problem which would be completed by early March!?!?).

I just don't understand why Screamer can not communicate with it's clients. Keeping us in the dark is more frustrating than knowing how to deal with the problems at hand. I think RPM should take it up on behalf of myBB members and those who actually are not lucky enough to know of myBB. Maybe RPM can get some answers to our questions, maybe he has some influence or "IT celeb" status so as to slightly intimidate the boys over at Screamer to just be plain and open about the problems we are experiencing.
 
I'd be much more amenable to Screamer if they were upfront and honest about what the problem really is. This keep your customers in the dark business doesn't fly with me... and hopefully at some stage they can inform the kind people at the call center that the 384 lines have public IP's (apparently that fact is not known by some folk over there).
 
IT celeb status. Haha. I love it . . . Going to give them a call now just coz i am bored at work and see what they say.
 
 
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****ing hell this is useless. WTF is going on Screamer, sort your **** out, you got until the end of the month :mad:
 
So frustrating that I all most snapped my Visa card in half in my one hand.
 
I have sent through my cancellation mail for this service after attempting to use it for the last 2 days. Goodbye Screamer. I honestly can't work with average speeds of between 5 and 15 kbps. Call me when you are able to give clients answers. Sionara.
 
What boggles the mind is that they are most likely just re-selling bandwidth that they getting from someone... so if their upstream provider is flying and you lot are all suffering... ergo... someone has their finger in the pie... but of course, unless we can prove it... they get to keep the finger...
 
Why is it that i tried calling 5 times and only the sales person answered but the tech line goes to voicemail???
 
I would suggest going the sales route and then try and climb the tree till you get an answer or a manager...

And then maybe once the forum has the numbers for all the mangers we can take turns calling in 15-20 minute intervals till the problem has been resolved...
 
Ok so. I tried calling now. Held on for 30min. Was no. 5 in the queue then went to no.2 and got cut off. This is now where i draw the line. It is unacceptable for a company to do this to their customers. NO feedback what so ever. At all. And the people that do get through, let them get away with 'there might be to many users online'. WHAT??? Please people, they are keeping us in the dark and feeding us mushrooms here. We need to come up with a SERIOUS and URGENT action plan for this utter rubbish. Are we really going to sit back and let them take the money we work for so hard and let it slide???
 
Hi.
I have had enough.
Sent through my cancelation request now. Also asked for a refund for Feb 2010 (practically unusable)
Lets see what happens.
 
Ive just sent my cancelation email too. Waiting for a reply. I'm sorry its just too bad.
 
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