Superspeed
Well-Known Member
Teleforge Senior VOIP engineer
Main purpose of the Job
The technical division in Johannesburg has a vacancy for a VOIP System Engineer that will be reporting to the Technical Manager and will perform day-to-day administration and management of the Linux based systems and VOIP platforms that are deployed within the core infrastructure located in Midrand, Johannesburg.
Job Outputs
• Day-to-day operational support of VOIP platforms.
• Management of VOIP platforms for critical services.
• Troubleshooting and problem solving of calls, emails and skype support.
• Platform and billing administration.
• Capacity planning of related systems.
• Escalation of critical outages to direct line manager.
• Deployment, upgrading, monitoring and administration of Teleforge core VOIP Infrastructures.
• Patching of OS and applications as per Best Practices.
• Disaster recovery planning and execution.
• Generation and analysis of SLA reports.
Job Competencies
• Discreet and trustworthy
• Drive, achievement, quality and service orientation
• Relationship building (good leader and network builder)
• Able to work under pressure and overtime as required
• Strong planning and process management skills
• Excellent oral and written communication skills
• Ability to follow standards and procedures and use monitoring, testing tools and procedures in system monitoring and management
• Ability to identify problems, evaluate for criticality and take appropriate action
• Ability to document and communicate system performance using documentation standards and dissemination procedures
Qualifications and Experience
• 3 year B.Sc. Computer Science or equivalent qualification advantageous
• 5+ years in the Internet Industry with technical support and trouble-shooting experience
• Minimum 24 months experience with VOIP Infrastructure administration in a multi-server Linux environment (in various stages i.e. development, test and production)
• Thorough experience with FreeBSD and RedHat Server Architectures/RedHat based Linux distributions (Fedora/Centos)
• Thorough experience on VOIP platforms and troubleshooting.
• Minimum 24 months experience with VOIP (installation, maintenance, configuration, troubleshooting and optimization)
• Competent in writing scripts (Bash, PERL, Shell, MySQL) advantageous
• Solid working experience in billing environments and reporting.
• Solid working experience with standard system and internet services and protocols such as: FTP, DNS, DHCP, NFS, SSL, HTTP/S and Squid Proxy Servers and SIP Protocols.
• Excellent understanding of Internet technologies, voice services and the associate infrastructures.
• Understanding/knowledge of server hardware and SAN storage devices, VOIP gateways, soft phones, Asterisk, FreePBX and other PBX hardware.
• Excellent knowledge of server security/firewalling of voice networks.
• Implementation of monitoring services and using it to its full advantage (Nagios, Cacti, Icinga, etc)
• Installation, maintenance and troubleshooting of operating systems and services such as: DNS Servers, VoIP billing engines (PortaBilling, A2Billing, ECN Albatross) are beneficial.
• Understanding of network design concepts and protocols
• Familiarity with administration of servers hosting MySQL databases advantageous
• Willing to work after hours and perform scheduled change controls within the change control window period
• Willing to do standby 24/7 and callouts
Other requirements
• Must have Grade 12 with university exemption
• No criminal record
• Must be South African (no foreigners please!)
• Must have valid drivers license
• Must have own car
Salary
Negotiable and will be based on market rates.
Final notes
You must have the relevant experience and have worked at least the amount of time as noted above. Lastly you must comply with ALL the requirements listed under "Other requirements" otherwise you will not be considered.
Contact
Email your CV to [email protected]
Main purpose of the Job
The technical division in Johannesburg has a vacancy for a VOIP System Engineer that will be reporting to the Technical Manager and will perform day-to-day administration and management of the Linux based systems and VOIP platforms that are deployed within the core infrastructure located in Midrand, Johannesburg.
Job Outputs
• Day-to-day operational support of VOIP platforms.
• Management of VOIP platforms for critical services.
• Troubleshooting and problem solving of calls, emails and skype support.
• Platform and billing administration.
• Capacity planning of related systems.
• Escalation of critical outages to direct line manager.
• Deployment, upgrading, monitoring and administration of Teleforge core VOIP Infrastructures.
• Patching of OS and applications as per Best Practices.
• Disaster recovery planning and execution.
• Generation and analysis of SLA reports.
Job Competencies
• Discreet and trustworthy
• Drive, achievement, quality and service orientation
• Relationship building (good leader and network builder)
• Able to work under pressure and overtime as required
• Strong planning and process management skills
• Excellent oral and written communication skills
• Ability to follow standards and procedures and use monitoring, testing tools and procedures in system monitoring and management
• Ability to identify problems, evaluate for criticality and take appropriate action
• Ability to document and communicate system performance using documentation standards and dissemination procedures
Qualifications and Experience
• 3 year B.Sc. Computer Science or equivalent qualification advantageous
• 5+ years in the Internet Industry with technical support and trouble-shooting experience
• Minimum 24 months experience with VOIP Infrastructure administration in a multi-server Linux environment (in various stages i.e. development, test and production)
• Thorough experience with FreeBSD and RedHat Server Architectures/RedHat based Linux distributions (Fedora/Centos)
• Thorough experience on VOIP platforms and troubleshooting.
• Minimum 24 months experience with VOIP (installation, maintenance, configuration, troubleshooting and optimization)
• Competent in writing scripts (Bash, PERL, Shell, MySQL) advantageous
• Solid working experience in billing environments and reporting.
• Solid working experience with standard system and internet services and protocols such as: FTP, DNS, DHCP, NFS, SSL, HTTP/S and Squid Proxy Servers and SIP Protocols.
• Excellent understanding of Internet technologies, voice services and the associate infrastructures.
• Understanding/knowledge of server hardware and SAN storage devices, VOIP gateways, soft phones, Asterisk, FreePBX and other PBX hardware.
• Excellent knowledge of server security/firewalling of voice networks.
• Implementation of monitoring services and using it to its full advantage (Nagios, Cacti, Icinga, etc)
• Installation, maintenance and troubleshooting of operating systems and services such as: DNS Servers, VoIP billing engines (PortaBilling, A2Billing, ECN Albatross) are beneficial.
• Understanding of network design concepts and protocols
• Familiarity with administration of servers hosting MySQL databases advantageous
• Willing to work after hours and perform scheduled change controls within the change control window period
• Willing to do standby 24/7 and callouts
Other requirements
• Must have Grade 12 with university exemption
• No criminal record
• Must be South African (no foreigners please!)
• Must have valid drivers license
• Must have own car
Salary
Negotiable and will be based on market rates.
Final notes
You must have the relevant experience and have worked at least the amount of time as noted above. Lastly you must comply with ALL the requirements listed under "Other requirements" otherwise you will not be considered.
Contact
Email your CV to [email protected]