Sentech Tower "OPTIMIZATION" - Bye Bye signal

So IPWireless are still around. Any chance those bloody idiots have looked at HT yet.
 
SENTECH UPDATE:

Yah....NOT ....[:(!][:(!][:(!]

ZoneLocator updated to reflect I DO NOT have coverage.

Just as well I've taken a screen shot for when the fighting words start.....

R
 
yup, checked mine too, was "good" now "partial" with 2 towers planned for my area in 2nd and 3rd quater for good.

funny, didn't even disconnect or nothing

living on a hill is cool [:p]

Why do you have to "put your two cents in"... but it's only a "penny for your thoughts"? Where's that extra penny going to?
 
The saga continues or ends actually.

Official Word from Sentech.

U used to have Mywireless. [:I]
We changed stuff, we changed some more stuff. [}:)]
Now U don't have Mywireless. [:0]
We can't do anything about this. [xx(]

So ya well my contract is cancelled and they will refund me.

(Exactly what for I don't know yet, I will post as soon as I know)

ummm Where's that Telkom number......
 
I dont know if I'm right but perhaps they are "cutting you off" now so that you will be more efficiently covered by the *new* grid <i>after</i> phase 2 is complete. So perhaps you can freeze your account.

I do believe that it is unfair though. At present I'm "covered" by what seems to be at least 3 towers but I'm holding thumbs that I wont be blacked out. I connect to 36 which is the main Pretoria tower luckily..
 
I guess the bottom line is there's a lesson to be learnt by us all here...

Don't be one of the first suckers to go for a new service. Wait a while, test the waters and see how things go.

A lot of us did just that, and things were really looking good. But it does appear that the service is now simply falling apart.

As with software, never install the 1.0 release. I guess the same holds true for Sentech's MyWireless service. I was really hoping their rollout would go smooth, as smooth as it appeared to go in the beginning but, there's always some way for people to fsck things up.

Sure, you can't please 100% of people 100% of the time, but this is getting a bit outta hand.

When will service providers learn?

1. An informed customer is a happy customer.
2. An expensive, highly trained, efficient helpdesk is actually cheaper than losing customers due to incompetence.
3. Don't go changing the terms of service (ahem Telkom), or the service itsself (ahem Sentech) without informing customers.
4. Measure the quality of service you are providing your customers, as if you were a customer. Do tests. Be proactive.
5. Hold your technical staff accountable for the quality of service.
6. Be honest about the technology, and methodology of your business.

<b>If you do these things, rather than spend fsck loads of money on Television advertising, your service will sell itsself.</b>

<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
 
Funny story.. i also had good coverage and now there is none (according to the zonelocator). What makes it even more funnier is that I have better signal now than i had before [:0]

I went from maybe 10% to constant 12%. I'm in the villeria area in pretoria and connect to the kilner park tower!

"i may just be the dumbest guy on the forum"
 
Hey Rodent

Want to get a startup going ?

We could go around teaching companies the basics of customer service. In SA we'd NEVER run out of work ;-)

Faaarrrk - me is sooo unhappy to have lost my MyWireless

[:(][:(][:(]

R

************************************************************
The views expressed on this site are my own and NOT those of my employer.
 
Fortunately, I still have a signal. Just: 2%. I can connect after several tries, but at least it stays connected. I have signal only within about 50cm of the modem's spot, on top of my monitor. The zone locator (which showed "Partial now, Good 1st quarter" when I signed up now shows "No signal, partial Q2, partial Q3".
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by nicroets</i>
<br />Fyre you're waaaayyy off. Bad news is the only thing that travels faster than light.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Please tell me how am I waaaaayyy off?

Have you even read the replies to this thread?

Let me try and explain it like this:
Let's say fictitious company DriveTech develops the first Hydrogen cars in South Africa. These will revolutionise how you get about, saving you some money on conventional fuels. It is what many have been waiting for, for varied reasons.

Some of these reasons include the ability to actually be able to drive a fast car in their area which was previously not catered for. Another reason might be the ability to drive at high speeds for longer than their neighbour who's car might pack up for a few days because he travelled at high speed for too long.

There is one catch (or let's say one snag) however. These Hydrogen cars can only be filled at specially built Hydrogen Stations. DriveTech has therefor warned customers to check whether they are close to any of these stations if they wanted to buy a myHydro car.

CustomerA is as happy as a fat kid in a Boston BBQ Eat-as-much-as-you-like Buffet and checks to see if his home is in one of these zones. As luck would have it, it seems he is, and continues to place an order for one of these myHydro cars. After what seems like an eternity, he finally takes receipt of his new myHydro car and promptly jumps in the driver's side to start it up. Glee quickly turns to frustration as the car just won't start. He tries and tries and after pushing the car up and down his driveway (because maybe the hydrogen needs to run to a certain side of the tank) he finally gets the car going. "w00t" he thinks, when he speeds out of his driveway and laughs at his neighbour who's car has by now been degraded to the equivalent of a 1986 Mazda 323.

However, all is not well and CustomerA finds out that by parking his car in a garage, that can only be described as a huge Pringles can, makes his car start easier and smooths his ride. Better yet, if he built an extra garage with better ventilation the car would be even better. Strange, as he distincly remembers the ad on TV about the new myHydro car and they just parked it out in the sun. Through some friends however, he learns that an avid Hydro mechanic has created a brand new starter kit which helps to start the car first time. It even shows the fuel consumption acurately which the car , strangely enough, never could. He also learns that another entrepid car tweaker has created a conversion kit for the car to actually get it out of snow-filled driveways, which his friend, the penguin, might enjoy.

So, these little tweaks aside, he is still happy with his brand new myHydro car and drives it around with a brilliant smile on his face. A strange litte quirk he did notice was that when he tried to race against some of his friends on a designated track, his car would slow down and speed up erratically, as if the engine misfired.
He decided not to race on any tracks anymore.

Some of his friends complain about how difficult it is to get one of these cars, others complain about the dealer's staff not really knowing what they are complaining about. CustomerA is not really worried about this, as his group of friends share all the knowledge they have to help each other.

Then comes the bombshell. DriveTech has changed the formula for the hydrogen fuel. Where previously he could drive from his home to the station (a trip of about 15km) to fuel up, the fuel now only lasts for about 7km. He can't even start his car now, let alone get any fuel. Now he sits. A car that doesn't go anywhere and a massive monthly payment for nothing. As the sun sets on yet another beautiful day in South Africa, he wonders why he even sold his "drive-by-night" Ford Fiesta
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Fyre</i>
<br />It would seem to me, after reading this forum for about 2 months now, that you are all actually stil Beta-testers for Sentech, and even pay for the *privilege*.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
The reason why everybody keep on reading this addictive forum is because it's more emotional than a soap opera. It would be really boring if everyone praized Sentech.

I'm receiving worldclass service. It's intended purpose is web+email, yet I'm able to host websites, download videos etc.

I certainly hope that everyone who has been "optimized out" of the grid, demands a suspension of their debit order and a refund for any antenna/modems boought, at the very least. And I'm sure Sentech will agree provided the request is reasonable. In that case there is no harm done : Sentech has done their best. R has been through an emotional rollercoaster: happy when he heard he was zoned, angry when he was dropped.

The real bad guy in the story is the minister of communications, for dragging his feet with new network operator.
 
I am very close to cancelling my contract too. I can't connect to tower 12 any more (which is where I had been connecting from my current residence until last weekend and the infamous optimisation), even though I have 17% signal. But I wasn't too perturbed because I am moving house in a week or so. But NOW, my new residence has gone from 'Good' on the zone locator to 'No coverage'!! I am going to drive there later to see if I can pick up a signal (I used to pick up 3 lights there and could probably get 4 with a bit of experimentation).

I WOULD NOT have initially signed up if I had had 'No coverage' at my new house.

This is truly bull$hit. [:(][:(][:(]
 
Well Well Well,

Tower12 adjustments may have been made 2day. I will have to see if it's changed my status....

Will keep all updated.

************************************************************ MyWireless=MyInvisibleSmokeSignals

The views expressed on this site are my own and NOT those of my employer.
 
Actually nic, the roller coaster is not only emotional - it's business related too. I openly admit that there is a lot of emotion involved - I've put my trust in a company and got burned. It's up to Sentech to restore that confidence.

Our company works very closely with Sentech to roll out specific services.

Not only is my personal service affected but also that of my customers and my opinion on the functionality of the service offered by Sentech.

While I understand and accept what was done; I do not accept the way it's been done. Sentech are making an effort to move away from the typical government mindset (and should be commended for doing so) - the problem is that this move is taking way too long.

Many/most of the complaints relating to changes on the towers could have been amicably resolved if only the customer had had a say.

After 2 weeks of pulling my hair out and slowly but surely fighting my way up the corporate ladder I am eventually being taken seriously. The optimization of the towers are being re-checked to ensure that the absolute minimum of people are negatively effected. It seems that the initial changes made over the previous weeks were rather "SAEE".

R

************************************************************
The views expressed on this site are my own and NOT those of my employer.
 
How will they ensure that 'the absolute minimum of people are negatively effected' if they don't know where all their subscribers connect from?

At very least they should honour the areas that were indicated as 'Partial' and 'Good' on the zone locator before they made the changes. Otherwise, they sold the service under false pretenses.
 
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