Service here is Great

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Wynsam

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Hi there

Just to let everyone know what a good experience I have had in dealing with MTNDD and the people he has had deal with me-- Mark Halpern from MTN and Jonathan from Mobile Solutions. Mark sorted out an issue that another SP tried to solve more than 12 times. Mobile Solutions made me a attractive offer on a handset that I wanted, were prepared to talk a deal that was not standard and generally went the extra mile. All of this in record time.

Well done to MTN for having a capable person represent them here, the service goodwill it creates cant be bought.
 
Wynsam said:
Hi there

Just to let everyone know what a good experience I have had in dealing with MTNDD and the people he has had deal with me-- Mark Halpern from MTN and Jonathan from Mobile Solutions. Mark sorted out an issue that another SP tried to solve more than 12 times. Mobile Solutions made me a attractive offer on a handset that I wanted, were prepared to talk a deal that was not standard and generally went the extra mile. All of this in record time.

Well done to MTN for having a capable person represent them here, the service goodwill it creates cant be bought.
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@Wynsam

Thank you for the acknowledgement I really appreciate it. It makes doing what I do so much more worthwhile

MTNDD
 
/me thinks MTNDD really digs helping out. Wish there were more guys like the MTN crew and VC crew around. I don't often need MTN help but enjoy watching the issues being solved on the MTN threads. Brilliant work guys. PB and S included :). Only makes your company look good.
 
Datura said:
/me thinks MTNDD really digs helping out. Wish there were more guys like the MTN crew and VC crew around. I don't often need MTN help but enjoy watching the issues being solved on the MTN threads. Brilliant work guys. PB and S included :). Only makes your company look good.
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Me thinks Datura like's MTNDD helping out

:)
 
Agreed ...


MTN_Data_Dude
Pitbull
Snakepit

you guys make my stay on the forum a pleasant one. I digg the fact that you are prepared to really go the xtra mile. your presence here really changed the way I felt about MTN after being with VC for a long time.

keep it up :D :D :D

Hanno
 
Coz of service like this I work at VC but am an MTN subscriber. Smooth ride so far :)
 
I made a conscientious decision not support Cell C and Virgin because of lack of representation here. Lord knows its impossible to deal with companies without high level support. In todays age how can they not have someone here? Their loss is MTN and Vodacoms gain.

What is the point of being the biggest gainer though NP, you gain 20 people who spend 50 per month, but lose customers who spend 1000's. I thought the holy grail of telecoms was to chase those who spend more.
 
Wynsam said:
I made a conscientious decision not support Cell C and Virgin because of lack of representation here. Lord knows its impossible to deal with companies without high level support. In todays age how can they not have someone here? Their loss is MTN and Vodacoms gain.
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I am having a huge ranting session on the forums about a CellC issue but I see nobody is here to help. Gotta be nuts to subscribe with that lot.

CellC rep Post count 44 vs MTNDD Post count 3234. MTNDD postwhoring?
 
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Datura said:
I am having a huge ranting session on the forums about a CellC issue but I see nobody is here to help. Gotta be nuts to subscribe with that lot.

I did. Was a test pilot for the GPRS when they came launched. Used the service for months, put the office on it via my then P800, was slow but was better(cheaper) than a Telkom landline. Was loyal because of this. They saved us a bundle. Got good service from the network engineers, sh^te from all others though. Eventually gave up. Bye Cell C hello MTN. Realise one person spending 1000 is better than 20 paying R50. Much cheaper to service, more profitable. Just service properly dammit.
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I came back from the UK in Oct 2003, after living & working there for five years. Decided to give CellC a try, but after waiting 26 min for CellC Helpdesk to pick up my call - and then just to put the phone down in my ear again, I realised : Houston, we have a problem.

Been with MTN ever since.... very very nice. :)

Also had exellent service from MTNDD, Pitbull & Snakepit.

Keep up the good work guys... ;)
 
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