Sim swap prepaid

Wimas001

New Member
Joined
Jun 3, 2020
Messages
1
Good day
My sim card is faulty wen i use it in m old phne it works fine but wen i use it in my nuwe phone it says no mobile network but wen i put my girlfriend cell c sim in my nuwr phne it works fine... It looks like my sim is faulty. Im gone do an sim swap an check if it would solve the problem but firstly i would like to know if the airtime and data would also be swapped over to the nuwe sim and if u would be able to assist in the swap
 

mak2000

Expert Member
Joined
Apr 13, 2005
Messages
1,486
Airtime and data should still remain linked to your account - your number, but check with the provider to make sure.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,389
Hi Wimas001

Thank you for reaching out to us.

Please purchase a new Cell C non registered SIM card and PM us a Rica serial number, Cell C + an alternative contact number. Yes, your airtime and data will be swapped to the new SIM card.

^NT
 
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