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Slow Rain Fixed LTE speeds (Afrihost)
- Thread starter charlieharper
- Start date
charlieharper
Expert Member
Utterly donkey crap again today.
At least the upload is functioning okay so I could at least get work done / upload code to my gitlab repository and of course, post this screenshot.
At least the upload is functioning okay so I could at least get work done / upload code to my gitlab repository and of course, post this screenshot.
charlieharper
Expert Member
So over the last few weeks I've spoken to both Rain and Afrihost.
Rain at least communicated and told me there's nothing they can/will do.
Afrihost, started ignoring me.
Rain at least communicated and told me there's nothing they can/will do.
Afrihost, started ignoring me.
NeonNinja
Neon Resident
Cancel and look for another LTE provider???
charlieharper
Expert Member
NeonNinja
Neon Resident
And the point of this post?
charlieharper
Expert Member
Just to show everyone that @AfriFella doesn't even read the full post that I sent...
Same thing last week when a AH consultant phoned, after a gazillion emails, posts, tickets etc - "Mr Langeveld, how can we help you today?" . Seriously?
NeonNinja
Neon Resident
You've seen how they are. If you're not happy with a provider for whatever reason. Move.
Don't raising your blood pressure gratuitously .
@ronald911 i think its time for you to cancel the service and look at something else you cant carry on like that.
charlieharper
Expert Member
Sent Rain's executive one final email.
Hi Michael
I'm sorry, but I've never dealt with an executive that's so little interested in finding a solution to your choking network.
Surely this is an unacceptable speed in 2020 and I'm only 350 metres away from the tower.
https://www.speedtest.net/result/9064720593.png
I've been paying Afrihost who is your RESELLER since August 2018 for my data, meaning, I pay them -> they pay you -> you give them your data -> to give back to me, ultimately making it Rain's product.
My question is, Why did it drop from a constant lovely 20-30mbps up and down since August 2018 to pathetic speeds below 1mbps, like I've been having over the last 3 months.
When I messaged Malvin, he blames Afrihost // When I phone Afrihost, they say the problem is on the Rain network.
And yes, I understand the abstract of a reseller's business and that means, at the end of the day, I am on the Rain network, in which case Afrihost is correct, it is your responsibility to sort it out.
I'm sorry Michael. This is absolutely unacceptable communication from an executive after exhausting all other efforts and as a last resort finally reaching out to you via Twitter, hoping you would be able to deploy the correct team to sort it out, instead I'm getting laughed at.
Instead, your answers are simply, " Cancel", " Stop including me in emails", " Sign up at our competitors instead" and then have the cheek to ask me, " Do you have 5G coverage?", by making the bold assumption that I'm in Gauteng.
I posted all communication with you and Afrihost here, including screenshots of our emails and it's got over 3000 views so far: https://mybroadband.co.za/forum/thr...communication-from-rain-and-afrihost.1069406/
Feel free to comment, I'm sure the MyBB community would love to hear from an executive directly as to why the LTE speed's been so rubbish lately as I'm not the only one on there experiencing it.
Also, I suggest you let your legacy resellers (eg Afrihost) cancel current subscriptions as their customers including us, are clearly getting ripped off. I honestly don't see the point in paying R1350 as we've been since August 2018 for a premium capped package and then you congest us high paying, premium customers with a bunch of R250 uncapped network hoggers.
Malvin confirmed it's congestion, but have absolutely no intention to sort it out, nor interested in improving the QoS of our connection.
On the bright side, at least Rain is communicating (although not favourably) to me directly, unlike your reseller, Afrihost. All they do is asking me to fill in a Rain Degradation Form (which I did in December already), that they would pass on to you, but no results since I did that, which was ultimately, why I decided to contact Rain directly.
Personal note:
I would've been first to sign up for your new digital bank, Bank Zero when it's going to launch later this year, but based on this experience, and linking you to it, I might as well just stay where I am at the moment. Who knows, next thing I'm making a payment at the supermarket and the card stops working, I contact support and all they say is, " Why don't you just switch banks?"
Attitude and eagerness to at least TRY to solve an obvious issue is everything and is always appreciated by a customer.
If I received 1 decent answer as technical as possible as to why you can (and it will take X days) or cannot resolve this, because reason XYZ, it would be fantastic and perhaps it would've changed my whole attitude over this whole experience and allowed me make other informed decision, such as " Am I cancelling to find a new ISP?" or " Am I going to wait till Rain fixes it?" a lot quicker.
But I suppose " Stop including me in emails" is an easier answer.
Regards
Ronald
charlieharper
Expert Member
(Correction, Apparently Michael is just co-founder and director / not executive) - oops
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I have the same speeds during the day. Same responses. Tower congestion. Not gonna be fixed. Mobile SIM better about 5Mbps during daytime. Don't want to but eventually will have to cancel mine too..
charlieharper
Expert Member
Yeah it's so sad. Been extremely happy with with it for well over a year... just suddenly deteriorated.
If you have multiple towers in your area and a directional external antenna you can try connect to a less congested tower. I now connect to a tower 4km away after the closest one became unusable.
charlieharper
Expert Member
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charlieharper
Expert Member
I understand congestion and that it does happen anywhere in the world. In Korea - the leaders of fast internet, I experienced a 1gbps line drop to 2mbps at times due to congestion, but its rare...
When congestion becomes so consistent, that it decreases the quality of your overall service, there's obviously a much bigger issue and should be handled by ISP's.
When congestion becomes so consistent, that it decreases the quality of your overall service, there's obviously a much bigger issue and should be handled by ISP's.
NeonNinja
Neon Resident
But you're not the OP.
