SMART test - hard drive failure imminent

AirWolf

AirWolf

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Levono Thinkpad Edge
New hard drive put in last year - bigger (1TB) - no problem with previous hard drive

SMART test failed last week some time - did a check disk - SMART test passed.

Today, SMART test failed again, set check disk for startup, and rebooted. Got the SMART error on startup as well before it could even go to Win7. The press F1 to continue did nothing. Nearly had a heartache as my last backup was a few months old.

Reseated RAM and harddrive.

Rebooted a few times, still stuck on the SMART message. Went into the Bios and started a hard drive test there (1min/GB), aborted after a while and rebooted. This time it got to the check disk stage and went into Win7. Again a SMART retest shows all clear.

The hard drive is an HGST bought last year October.

Looks like a new hard drive required? :(
 
AirWolf said:
Levono Thinkpad Edge
New hard drive put in last year - bigger (1TB) - no problem with previous hard drive

SMART test failed last week some time - did a check disk - SMART test passed.

Today, SMART test failed again, set check disk for startup, and rebooted. Got the SMART error on startup as well before it could even go to Win7. The press F1 to continue did nothing. Nearly had a heartache as my last backup was a few months old.

Reseated RAM and harddrive.

Rebooted a few times, still stuck on the SMART message. Went into the Bios and started a hard drive test there (1min/GB), aborted after a while and rebooted. This time it got to the check disk stage and went into Win7. Again a SMART retest shows all clear.

The hard drive is an HGST bought last year October.

Looks like a new hard drive required? :(
Click to expand...

Try Crystal disk info
 
Now would be a good time to make that backup.
 
+1 for backup first.

When you say SMART test failed, what do you mean? Is it SMART tripped, or some attributes reached critical level? Post SMART attributes reports as in 1st reply.
Scan entire HDD for delays (Victoria for Windows) and post results.
 
AirWolf said:
Levono Thinkpad Edge
New hard drive put in last year - bigger (1TB) - no problem with previous hard drive

SMART test failed last week some time - did a check disk - SMART test passed.

Today, SMART test failed again, set check disk for startup, and rebooted. Got the SMART error on startup as well before it could even go to Win7. The press F1 to continue did nothing. Nearly had a heartache as my last backup was a few months old.

Reseated RAM and harddrive.

Rebooted a few times, still stuck on the SMART message. Went into the Bios and started a hard drive test there (1min/GB), aborted after a while and rebooted. This time it got to the check disk stage and went into Win7. Again a SMART retest shows all clear.

The hard drive is an HGST bought last year October.

Looks like a new hard drive required? :(
Click to expand...

Would be interesting to see what Hard Disk Sentinel reports.

Backup, replace drive, claim warranty. Or convert to port.
 
----------------------------------------------------------------------------
CrystalDiskInfo 6.1.14 (C) 2008-2014 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Professional SP1 [6.1 Build 7601] (x64)
Date : 2014/07/12 17:53:15

-- Controller Map ----------------------------------------------------------
+ Intel(R) 5 Series 4 Port SATA AHCI Controller [ATA]
- HGST HTS541010A9E680
- Optiarc DVD RW AD-7700H

-- Disk List ---------------------------------------------------------------
(1) HGST HTS541010A9E680 : 1000.2 GB [0/0/0, pd1]

----------------------------------------------------------------------------
(1) HGST HTS541010A9E680
----------------------------------------------------------------------------
Model : HGST HTS541010A9E680
Firmware : JA0OA560
Serial Number : JA10001FK5H9WM
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 2201 hours
Power On Count : 804 count
Temperature : 32 C (89 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 4080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Read Error Rate
02 100 100 _40 000000000000 Throughput Performance
03 179 179 _33 001200000001 Spin-Up Time
04 100 100 __0 000000000324 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 100 100 _40 000000000000 Seek Time Performance
09 _95 _95 __0 000000000899 Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 000000000324 Power Cycle Count
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 00002AF90017 Power-off Retract Count
C1 _99 _99 __0 000000003287 Load/Unload Cycle Count
C2 187 187 __0 0030000D0020 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000010 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
DF 100 100 __0 000000000000 Load/Unload Retry Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4A41 3130 3030 3146 4B35 4839 574D
020: 0003 4000 0004 4A41 304F 4135 3630 4847 5354 2048
030: 5453 3534 3130 3130 4139 4536 3830 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 170E 0004 005E 004C
080: 01FC 0028 746B 7D69 6163 7469 BC49 6163 407F 0071
090: 0072 4080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 826C 5000 CCA6
110: C6EC C5DF 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 000B
130: 0000 0000 2182 1CF1 FA00 0000 4000 0400 0009 0000
140: 0000 0603 0703 0604 0603 0000 0000 0000 0000 0000
150: 0000 0003 304F 4235 0000 2804 0000 5DBD 2388 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 87A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05
010: 00 64 64 00 00 00 00 00 00 00 03 07 00 B3 B3 01
020: 00 00 00 12 00 00 04 12 00 64 64 24 03 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 64 64 00
050: 00 00 00 00 00 00 09 12 00 5F 5F 99 08 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 24 03 00 00 00 00 00 BF 0A 00 64 64 00
080: 00 00 00 00 00 00 C0 32 00 64 64 17 00 F9 2A 00
090: 00 00 C1 12 00 63 63 87 32 00 00 00 00 00 C2 02
0A0: 00 BB BB 20 00 0D 00 30 00 00 C4 32 00 64 64 00
0B0: 00 00 00 00 00 00 C5 22 00 64 64 10 00 00 00 00
0C0: 00 00 C6 08 00 64 64 00 00 00 00 00 00 00 C7 0A
0D0: 00 C8 C8 00 00 00 00 00 00 00 DF 0A 00 64 64 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 2D 00 01 5B
170: 03 00 01 00 02 E3 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 85

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 3E 00 00 00 00 00 00 00 00 00 00 02 28
010: 00 00 00 00 00 00 00 00 00 00 03 21 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 28 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
080: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
090: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00
0B0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
0C0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00
0D0: 00 00 00 00 00 00 00 00 00 00 DF 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 89
Click to expand...
.
 
AirWolf said:
.
Code: 
05 100 100 __5 000000000000 Reallocated Sectors Count
BF 100 100 __0 000000000000 G-Sense Error Rate
Click to expand...
[-]#5 is worrying, nothing else[/-] EDit: Sorry, I meant #C5.
G-sense shows that you handled laptop with care.

Cancel these tests. It won't bring anything in your case. Except maybe Surface Scan test, but if it doesn't meassure delays, but sectors returning UNC error, it won't help either.

See my first post. I you were out of warranty, I would suggest re-writing entire surface and check whether [-]#5[/-] #C5 raw value clears up. As it is warranty case, do as per my first reply.
 
Last edited:
C5: Pending sectors 10 after running tests:

Probably there are already BAD sectors (not delays, but completely unreadable). Firmware will not remap such sectors, as there might contain important data. Other possibility is firmware corruption.

Re-writing affected area might force relocation and clear this parameter. But if you run surface reading tests afterwards and raw value of this parameter is non-zero, HDD is for replacement. Early warning would bring scanning entire surface for delays. You didn't do it.
 
Last edited:
Pending sector count is nothing to stress about.

S.M.A.R.T is log based, there is no such thing as a false positive.

Log based means that the values are stored permanently. You cannot erase or otherwise remove SMART data once it has been collected.

Pending sector count is a bit special however, it will decrease once the sectors have been remapped.

10 really is an insignificant number for a 1TB 2.5" drive however.

My NAS has a drive that has had 5 pending sectors for over 2 years now and it is still running 24/7/365.

People put too much stock in SMART correctly identifying failures.

Keep backups or better yet backup important data to cloud based storage (eg. Dropbox, Zocalo, etc.) and you'll sleep sounder at night.
 
Gnome said:
Pending sector count is nothing to stress about.

S.M.A.R.T is log based, there is no such thing as a false positive.
Click to expand...
Read first message and subject line. It was SMART error on the boot.
 
Last edited:
sajunky said:
+1 for backup first.

When you say SMART test failed, what do you mean? Is it SMART tripped, or some attributes reached critical level? Post SMART attributes reports as in 1st reply.
Scan entire HDD for delays (Victoria for Windows) and post results.
Click to expand...

Does Victoria normally give errors when trying to run, but still opens the program?
 
AirWolf said:
Does Victoria normally give errors when trying to run, but still opens the program?
Click to expand...
No. What error? Are you trying in external USB enclosure? It will also work (select Windows API access), but reaction on disk errors is not predictable. For soft errors it will measure delays correctly. Run default read scan. Other options are for forcing relocation (repair delays when someone has still important data) or destructive scan, but it is better to fill-up with zero's and repeat scan afterwards, watching SMART before and after.
 
sajunky said:
No. What error? Are you trying in external USB enclosure? It will also work (select Windows API access), but reaction on disk errors is not predictable. For soft errors it will measure delays correctly. Run default read scan. Other options are for forcing relocation (repair delays when someone has still important data) or destructive scan, but it is better to fill-up with zero's and repeat scan afterwards, watching SMART before and after.
Click to expand...
First: "Unknown error or driver not exist"
Second: "Invalid handle"
Third: "PortTalk driver not installed! Available only API access"

Also, surface scan only works in 4.3 and not 4.46.
 
I know nothing about your hardware/software combination. It works fine on older computers. Victoria 4.46b freeware (12.08.2008) it is what I use. It comes with Hiren's Boot CD. Boot miniXP and find in HBCD menu->disk utilities. Or boot your own OS and autorun from CD. If computer can boot Windows XP, it will run this program. Not sure about W7. If you test USB drive, only Windows API is available.
 
Last edited:
09:26:46 : Model: HGST HTS541010A9E680; Capacity: 244190646 LBAs
09:27:26 : Get passport... OK
09:27:26 : Recallibration... OK
09:27:26 : Starting Reading, LBA=0..244190645, sequential access, timeout 10000ms
09:56:10 : Warning! Block start at 11989248 = 325 ms
10:02:54 : Warning! Block start at 14763008 = 325 ms
10:03:32 : Warning! Block start at 15026944 = 327 ms
10:03:49 : Warning! Block start at 15141888 = 314 ms
10:38:05 : Block 29390848 Error: UNCR
11:21:14 : Warning! Block start at 47376896 = 207 ms
02:40:18 : ***** Scan results: Warnings - 5, errors - 1 *****
Click to expand...

End of the log file.
 
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