We make banking simple to suit the needs of our clients. Our understanding of the circumstances of our clients in an economy under severe pressure,*enables us to challenge what we do and make adjustments to address demands in the*market. The personalised solutions produce real value for our clients.*The Global One solution remains the most affordable bank account in the market when considering transaction fees, and interest*of at least 5.1% is earned on any positive balance in any account.*The monthly fee on our credit card was reduced to R35 per month.
South Africans appreciate that we help them manage their financial lives better, so they can live better. By the end of August 2017, we had 9.2 million active clients and*increased our number of branches to 811. This represents client growth of 106*000 per month over the last 12 months.
We made further progress on our out-of-branch transacting strategy with self-service banking transactions (cellphone banking app, internet banking, self-service terminals and dual note recyclers) increasing by*43%. This improves accessibility for clients. Allowing clients to bank from anywhere, anytime and in any way, ensures clients are always in full control.*
We were placed first in the overall mobile banking category by the SITEisfaction® 2017 survey. The simplicity and great user experience of our internet and mobile banking resulted in Capitec being voted South Africa’s best digital bank of 2017.
Being recognised as the fastest growing overall brand in South Africa and voted the best bank in the world for the second time in a row according to Lafferty Group’s annual Bank Quality Ratings survey, serves as a reminder to constantly improve and set standards higher than any accolades received. We retain our focus of exceptional personal service and delivery of simple, transparent solutions.