So much for tech support

Yeah... these days companies expect you to let them walk all over you.
 
Well they've replied saying both of them tested the monitor and found nothing wrong.
 
alanf85 said:
Well they've replied saying both of them tested the monitor and found nothing wrong.
Click to expand...

I just remember'd...the first time they called me, they said there was nothing wrong... and I went round, they'd screwed with the monitor colour and brightness settings to get it minimal.

Did you drop it off? If so... go round and ask them to show you nothing is wrong. What is there comment on the pictures you sent them? Ask them to show you your monitor next to a new one of the same brand/model... then say if there's no difference, you'll take the new one :)
 
xrapidx said:
I just remember'd...the first time they called me, they said there was nothing wrong... and I went round, they'd screwed with the monitor colour and brightness settings to get it minimal.

Did you drop it off? If so... go round and ask them to show you nothing is wrong. What is there comment on the pictures you sent them? Ask them to show you your monitor next to a new one of the same brand/model... then say if there's no difference, you'll take the new one :)
Click to expand...

They're 1000 Km away in CT :o

All ask them what constitutes not being a problem to them. If they could supply proof (a pic) of them testing the monitor so I can see. For all I know there could be severe back light bleeding that they don't (for obvious reason) consider a problem.

EDIT: I sent them a reply asking if what they saw in my pic constitutes a malfunction. If so then clearly a product they sold me malfunctioned and since it did it once it could well do it again. In any case once is one time to many when you consider I paid for the product expecting it to work properly 100% of the time
 
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