solmatrix - uncapped over saix

Browser said:
Necuno, I'm not attacking you I just disagree, I don't believe someone has to be an experienced or qualified web developer to be able to know a bad website when they see one, the least someone would need is something to compare it to. Just like I'm sure many people have used an item at some point in their life that didn't feel comfortable or work the way most would expect it to, they know it could be better despite not having studied ergonomics.
Click to expand...

fair enough. k.i.s is good concept in all design - but i do agree that sol can write out a proper what is and what is not allowed with a clear rundown on their services without having potentional customers beat around the bush to find out the ins and outs...
 
Necuno said:
fair enough. k.i.s is good concept in all design - but i do agree that sol can write out a proper what is and what is not allowed with a clear rundown on their services without having potentional customers beat around the bush to find out the ins and outs...
Click to expand...

Completely agree with you there. That's the main thing that was annoying me about their site, I eventually had to email them asking for the information, very little information I might add. I received a 580 word email and the only hard info in it was "the "fair" usage would be roughly 30 GB per account for "Lite" accounts."

So basically they are not uncapped, and even when pointing this out they insist they are. :rolleyes:

Edit, also taking into account that they don't state at which point you reach your cap (and it is a cap, regardless of how they spin it) they had this to say about it their "uncapped" accounts "...flexibility and peace-of-mind that they will not be cut off at some preset level.". Let me play their game and put a spin on that statement. It's like saying having a petrol gauge that doesn't tell you exactly how much fuel you have left gives you flexibility and peace of mind.

Also for heavens sake I wish they would stop going "uncapped" (with the quotation marks) it's not like it's some strange ambiguous or undefined word, it has a few clear and concise definitions.
 
Last edited:
Browser said:
Completely agree with you there. That's the main thing that was annoying me about their site, I eventually had to email them asking for the information, very little information I might add. I received a 580 word email and the only hard info in it was "the "fair" usage would be roughly 30 GB per account for "Lite" accounts."

So basically they are not uncapped, and even when pointing this out they insist they are. :rolleyes:
Click to expand...

got the same reply in pm more or less - ITS NOT THE CUSTOMERS JOB TO ASK FOR MORE INFO.
*wipes soll off uncapped posibility list due to lack of info and extra effort customer must put in for them to make money*

i will suggest stay away from this product because there are no clear rules set on it and its made up on the fly on a day to day basis in accordance to the users in the data pool's usage and *when* they decided how much is to much.

here is how hard it is to be spesific:

necuno's uncapped
max line speed (you have 512k line you get 512k)
no limits
no throttles
no shaping
no contracts
no setup fee
p2p, torrents and newsgroups allowed
R99 p/m

now that broke a sweat !

...btw if you don't clearly state all relevant info on the product that you are advertising your are not in line with advertisement rules and regulations
why i would say rather go with an isp thats part of ISPA and adhere to the mechanics in place.


AOpen said:
We would be more than happy to stop providing this "uncapped" service if the general impression created is that we are "shady" and attempting to fleece people.
Click to expand...
sol care to put your mouth where your money is and stop selling uncapped due to our responses and queries?
 
Last edited:
Glad to know we got this sorted then, we haven't made any progress. Necuno, my opinion, as invaluable as it may seem to you at this stage, does count ;) Just thought I'd mention that.

Criticism, no matter how unfounded or even biased it may be, has to be evaluated. So yes, I've got the right and the ability to say the Solmatrix website sucks, disregards of services offered ;)
 
Necuno said:
here is how hard it is to be spesific:

necuno's uncapped
max line speed (you have 512k line you get 512k)
no limits
no throttles
no shaping
no contracts
no setup fee
p2p, torrents and newsgroups allowed
R99 p/m

now that broke a sweat !
Click to expand...

That's great that you can type that, but an ISP couldn't offer it over SAIX without charging a massive amount of money just to cover themselves.

"DSLXtreme Lite is ideal for those that have a light data requirement and do not want to have to pay as much as for a standard uncapped account."

They don't call the accounts uncapped in the name at least, rather remove the references to uncapped and leave it at having "no set capping limit". There's no problem with the product, it has a use, I don't think they need to stop offering it because of these responses.

You aren't going to just get an uncapped account on SAIX, because SAIX don't offer uncapped as a wholesale option. Like someone said, you have to get true uncapped from datapro, IS and the rest.
 
Ekhaatvensters said:
That's great that you can type that, but an ISP couldn't offer it over SAIX without charging a massive amount of money just to cover themselves.

"DSLXtreme Lite is ideal for those that have a light data requirement and do not want to have to pay as much as for a standard uncapped account."

They don't call the accounts uncapped in the name at least, rather remove the references to uncapped and leave it at having "no set capping limit". There's no problem with the product, it has a use, I don't think they need to stop offering it because of these responses.

You aren't going to just get an uncapped account on SAIX, because SAIX don't offer uncapped as a wholesale option. Like someone said, you have to get true uncapped from datapro, IS and the rest.
Click to expand...

You are missing the point. clarification on a product shouldn't be PM-ed or emailed around it should have been reflected as such on the initial page of the related product.

Furthermore their *rules* are made as you go - one day you may download 2G and next day you may download 4G.

IF you aren't under the line you might get cut off till en of the month, which the line it self is self evolving from day to day - no exact clarification on it.

as to removing the product it was Aopen/Sol who came in here threatening the formatives with just such an action be cause a remark was made to how the site looked and that we may think that they are a shady bunch which i have myself categorized them because of the beating around the bush behind the scenes to get information out of them - if its not shown up front then what are they hiding ?

For example if webafrica can clearly write out the whats and whats not on uncapped express then sol can do it to, but they choose not to - rather omit and cleverly word the product rather than a clear understanding from them to whom ever is reading the website.
...


Ekhaatvensters
do you buy products that don't have a clear and proper explanation ?
 
The IS uncapped express works differently though, they're given that 10 day limit from IS, it's how you buy the product and how any ISP resell's it. What SolConnect are doing is different, there aren't any rules for them to publish and if they did they'd be forced to just stick to those and it isn't uncapped anymore. They might as well resell set limit accounts like usual then, except that that isn't what they are doing.

I agree that there should be some general guidlines though, like the roughly 30GB for the uncapped Lite option. But you have to see that what they are doing is pooling SAIX bandwidth and there are no set limits, they don't govern them either, the general usage does.

Oh answer: I'd like to, but this product can't have a clear and proper explanation otherwise it would have been given, buying an uncapped account with exact cap rules doesn't make much sense. The point is flexibility from month to month and hopefully savings compared to using the same amount in a month. Who knows if it really works.
 
Last edited:
Ekhaatvensters said:
The IS uncapped express works differently though, they're given that 10 day limit from IS, it's how you buy the product and how any ISP resell's it. What SolConnect are doing is different, there aren't any rules for them to publish and if they did they'd be forced to just stick to those and it isn't uncapped anymore. They might as well resell set limit accounts like usual then, except that that isn't what they are doing.

I agree that there should be some general guidlines though, like the roughly 30GB for the uncapped Lite option. But you have to see that what they are doing is pooling SAIX bandwidth and there are no set limits, they don't govern them either, the general usage does.

Oh answer: I'd like to, but this product can't have a clear and proper explanation otherwise it would have been given, buying an uncapped account with exact cap rules doesn't make much sense. The point is flexibility from month to month and hopefully savings compared to using the same amount in a month. Who knows if it really works.
Click to expand...

You have hit the nail on the head. It is difficult to try give a definitive answer on what "caps" are imposed on an "uncapped" account. As soon as you start providing definitions based on limits the whole object of an "uncapped" account starts going out the window.

The "fair usage" policy we enforce on these accounts is only there to prevent heavy abuse by a small percentage of users and is enforced by many overseas ISP's on their "uncapped" or "unlimited" accounts.
 
The SolMatrix Website

Speaking as a website designer in training I think that the SolMatrix site is one of the nicest sites I've been to. I cannot understand how when a designer decides to be creative and different they will have somebody telling them that they should be more like other sites. :confused: Each company is different. SolMatrix has a unique look and shouldn't be put down for it. If all websites looked the same I would stop surfing out of sheer boredom. The functionality of the site made it one of the best I have ever used. The name SolMatrix and the site go hand in hand. I suppose everybody has the right to their opinion but this is mine 'ROCK ON SOLMATRIX!'

exits like a bear...
 
Joomla! FTW.

nice update, that has been updated so far
 
I think those prices are really good. Especially the combined dsl accounts.
Go solmatrix! I hope your service is also good, i might get one of your products.
 
AOpen said:
The "fair usage" policy we enforce on these accounts is only there to prevent heavy abuse by a small percentage of users and is enforced by many overseas ISP's on their "uncapped" or "unlimited" accounts.
Click to expand...

The problem with this argument is that overseas upcapped ADSL accounts are sufficiently inexpensive that few users feel the need to abuse them. In SA, having been abused R1495 for the privelege, the account user will be intent on abusing the account, if only as an act of justified revenge. To do anything less, is as good as throwing money away. Who is going to pay R1495 for 5, 10 or 15Gbs, knowing that their underutilization is funding someone else's over-utilization? Pooling only works if the price is low enough that users don't care.

Users paying R1495pm do care.
 
Lady_Death said:
Speaking as a website designer in training I think that the SolMatrix site is one of the nicest sites I've been to. I cannot understand how when a designer decides to be creative and different they will have somebody telling them that they should be more like other sites. :confused: Each company is different. SolMatrix has a unique look and shouldn't be put down for it. If all websites looked the same I would stop surfing out of sheer boredom. The functionality of the site made it one of the best I have ever used. The name SolMatrix and the site go hand in hand. I suppose everybody has the right to their opinion but this is mine 'ROCK ON SOLMATRIX!'

exits like a bear...
Click to expand...

How long have you been training? just curious....
 
Programming, developing and design - you never stop training as the technology keep on progressing. Here RSS are quite nice to informative and new things happening instead of just surfing all the coding/design sites.
 
Correct one never stops learning.. although Lady_Death comments does sound a bit weird in someway...
And join date is 2nd Oct and 2nd post... all unrelated anyway....moving on...
 
When you ask someone from any country what an uncapped internet account is they all say the same thing, there's no bandwidth limit. Conversely when you ask them what a capped account is, they all say it has a limit on how much bandwidth you can use (ie download/upload)

Also searching the internet relating to internet access capping gives the same answer, it's so simple there's no reason to reiterate the above paragraphs conclusion. Even dictionaries do not disagree, despite most not explicitly referring to internet access.

SolMatrix should just come clean and have an open advertisement, state that you get approximately 30GB of bandwidth (sometimes more, sometimes less)

These are bad advertising practices and if it continues it will just become harder for the open ISPs to advertise their solutions aswell as for customers looking for what they want. If this continues, it's only a matter of time before we have 3GB uncapped (as in capped but no statted limit) accounts but you won't know it's capped at 3GB because they don't tell you, and sometimes you'll only get 2GB. Does this sound like it's making the situation in this country better?
 
'its uncapped jimmy, but not as we know it'
 
...though i'm not sure one may say a product is uncapped and then in email / pm say its limited to a 30G usage.

comparing that to IS uncapped express your speed is throttle which i suppose retains the uncappedness in uncapped express.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X